Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Great coffee but broke within 2 months
on February 6, 2022
Posted by: Melgarsan
from Los Angeles, CA
Our machine worked great for about a month and a half. Then, the machine began to leak. We went through the troubleshooting process with no luck. Now we are stuck with a defective machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
horrible machine!! Broken after 3 months!
on February 6, 2022
Posted by: Lily
from california
I bought this is October and it is already broken. There is so consistency. Even with factory resets, descaling, and help from Nespresso, nothing works. Not worth the money and this machine taints the quality of Nespresso products. Do not buy the Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi Lily! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Eh
on February 8, 2022
Posted by: Aoao
from Michigan
When it works, it is fine. But I needed a replacement in less than a year. The replacement, straight out of the box, is shockingly loud and often fails to brew for no reason. I have wasted so many pods. The descaling process is way overcomplicated too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 9, 2022
Thank you for your review. We’re dismayed to learn of the issues you’re experiencing with your replacement Vertuo Next machine. As part of your machine’s maintenance, we recommend the first time use steps once a week, to flush away coffee granule buildup from the head of your machine. Your machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week by phone. Call us at your convenience to address the intermittent, loud brew cycles with one of our machine experts. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
NOT HAPPY
on February 8, 2022
Posted by: not happy
from Aliso Viejo, CA
This is our 5th nespresso coffee machine.....we've tried all different ones, and the last one, the Vertuo, still is not working properly......called Customer Service, who was great, and they are sending me out yet another machine.....so we'll see how this one works....if we have problems with this one, we're just returning to get our money back!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 9, 2022
Thank you for your review. We’re pleased to see you were assisted by one of our machine experts with the issues you experienced with your Vertuo Next machine. As part of your machine’s maintenance, we recommend the first time use steps once a week, to flush away coffee granule buildup from the head of your machine. Your Vertuo machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week by phone. Should you have any issues with your replacement Vertuo machine, don’t hesitate to reach out to us for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke within a month
on February 12, 2022
Posted by: Nay2020
from Ohio
I got this a month ago as a Christmas gift and it seriously already broke. I lost count of the amount of pods I wasted trying to get the dang machine to work. Customer service was great and tried to help trouble shoot the issue. They are sending me a new machine, so we'll see if this one works. Not very hopeful this is going to fix the terrible design of these machines. READ THE REVIEWS PEOPLE!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be, and we are glad to see a Coffee Specialist was able to replace your machine. If you have any questions or concerns about your new Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
3 machines in 3 months :(
on February 16, 2022
Posted by: Michelle
This review is specifically about the machine. Nespresso has been wonderful in their customer service, but I still had a terrible experience with my Vertuo Next. I bought this on Black Friday after MONTHS of waiting. It worked flawlessly for about a month and a half, then had to get it replaced after it stopped brewing mid-January. Today it's mid-February and the new one stopped working - they're replacing with a Vertuo instead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delighted that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. The Cleaning Cycle for any VertuoLine machine should be performed weekly, to prevent coffee grind build up. If you ever need support with your Nespresso machines, we offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on February 22, 2022
Posted by: Kathy57
from New York
I bought this for my daughter for Christmas against my better judgment after reading the reviews. The first one wouldn't brew coffee after the first cup. It is supposed to connect to your phone so you can troubleshoot any issues but it lost the connection immediately and just said no machine found. I returned it and bought a second one figuring we couldn't get two bad ones in a row. Was I ever wrong!! The second one lasted two days before the issues started. It had a blue light on top and wouldn't brew coffee. (there is no mention of a blue light in the manual). My daughter called the help line and after requesting that she perform a long series of button pressing and unplugging it brewed a single cup of coffee. The response from Nespresso was that she was "all set". They told her the blue light was either a chip malfunction or condensation in the machine (even though she had only made two cups of coffee at that point). It has required at least one reset every day to get a cup of coffee and many days it just won't work at all. And like the previous machine, it will not connect to her phone when it is having an issue. She has made several calls to Nespresso with no real offers to correct the issue. And yesterday she discovered it has been leaking and ruined the top of her coffee stand. We have a Vertuo Plus and love it so I have ordered one for her. Believe the reviews you see and stay away from this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 23, 2022
Thank you for your review. We are sorry to learn that your daughter’s Vertuo Next machine is not working to her satisfaction. The Vertuo Next machine comes with a one year warranty from the date your daughter received the gift, and a lifetime of troubleshooting via our toll-free number 800-562-1465. We encourage your daughter to call our toll-free number at her convenience, and request to speak to a machine expert, to find a solution. We are available 24 hours a day and 7 days a week for your convenience. We look forward to assisting your daughter at the time of her call.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant Problems
on February 27, 2022
Posted by: Mr Needs Coffee
from Louisiana
This is the first negative review I’ve ever written, and it’s well earned. The machine worked fine for about three months, then the dreaded blinking orange light started happening. No matter what I do to fix the problem, the orange light starts again - usually after only two or three cups. I bought this thing to be able to quickly get a cup of decent coffee. I can’t get a cup of coffee, but I do get a heaping pile of frustration. It would be quicker to get in the car and go to a coffee shop.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 28, 2022
Thank you for your review. We understand your frustration and would be happy to offer you troubleshooting assistance at our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance is available on Nespresso.com/help, for your convenience.
Written by a customer while visiting Nespresso USA