Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,917 Reviews)
Rating breakdown 5,917 reviews
5 Stars
4,263
4 Stars
694
3 Stars
228
2 Stars
204
1 Star
528
77%of customers recommend this product.
(
2,602 out of
3,358)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Don’t buy
on November 27, 2022
Posted by: Heat
I bought this machine about 6 months ago and have used it a handful of times, I descaled it once and then it quit working. And I tried getting a replacement. Don’t suggest this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 28, 2022
Thank you for your review. We are sorry to learn you had a disappointing experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We offer repair and replacement options via our Assistance Service Program. Please don’t hesitate to contact us again, our Machine Experts will be happy to provide the best resolution for your issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Nespresso Machine
on December 22, 2022
Posted by: JimO
I've gone thru 3 Next machines, each one had issues and Nespresso was kind enough to keep sending replacements. After the 3rd machine failed, I'd had enough and asked to replace it with an Evoluo, which I own 2 of and have had no issues. Well, they made a mistake and sent me another Next and guess what, it doesn't work. You are supposed to run thru the clean cycle twice when you first get it and it would not even do that. I then tried to make a cup of coffee and to no surprise, it would not brew the coffee. I've wasted so many pods, almost 2 cartons so far because the Next machine is a piece of junk. Do NOT buy this machine. It is the worst Nespresso machine out there.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 26, 2022
Hi Jim. Thank you for you review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. However, we are thrilled to learn a replacement Evoluo is on its way to you. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolutely terrible machine!
on April 16, 2023
Posted by: RickMpls
from Minneapolis, MN
As a long-time and devoted Nespresso fanboy, I bought this machine some time ago and it worked for a while, but now, after a brief hiatus, it flashes a double orange light. I try to descale it, but it won't even let me! I search the internet for help and discover that many people are apparently having a similar issue. I try to factory reset, but it won't let me because I need to descale, but can't because it doesn't recognize the insanely complicated descale kabuki dance I'm trying and failing to perform.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get a different machine
on April 17, 2023
Posted by: Marchingant
from Ca
Don’t recommend the next. Had a lot of problems over the last two years- Software issues, pump issues (x2), latch very difficult to close latch. Machine has always been replaced with no cost, but have spend several hours on the phone with support.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DIED
on November 29, 2024
Posted by: sadcoffeedrinker
Died one year on the day of receiving it.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We are glad our Machine Experts could assist with troubleshooting assistance and a replacement via our toll-free number, 1-800-562-1465. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please call us if you need assistance when you receive your replacement machine. We will assist you in getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Needs Improvement
on October 29, 2025
Posted by: CoffeeLover31
This model has so many issues and why it is still on the market is mind boggling! For the price you pay, there should not be leaking issues, mechanical issues, etc. Nespresso really needs to look into the malfunctions that have been reported by many.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, October 30, 2025
Thank you for your review, Tauniesha. We appreciate your bringing this to our attention. Our Machine Experts are available 24/7 to troubleshoot over the phone to be sure you're able to continue to enjoy your Nespresso moments. Please call 800.562.1465 so we may troubleshoot over the phone and help resolve your concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Machines dont last!!!
on December 7, 2025
Posted by: Normal Coffee Drinker
from New Jersey
Im on my third machine in about 2.5 years. I just replaced my original one in July of 2025 because it stopped working. And yes, I did descale and clean it like instructed. Now im on my third, and only because it was within 6 months they offered to replace it, but initially they tried to send me a refurbished. I think once this one breaks, im going back to a regular coffee pot. Nespresso has great coffee but crappy machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your honest review. Customer satisfaction is our top priority. We see your machine was replaced yesterday. Should you run into any issues, please let us know as we are always here to help and happy to arrange an escalated call. We're available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, garbage machine.
on September 1, 2021
Posted by: Breezy
The coffee is amazing. It’s the best in-house coffee I’ve had from a machine. The machine on the other hand is pretty cheaply made. My first machine lasted from November to July. My second machine lasted 2 1/2 weeks before it broke. I highly recommend looking into a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. All of our machines come with a lifetime of machine support and troubleshooting. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you!
Written by a customer while visiting Nespresso USA