Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Love my Nespresso!
on January 29, 2026
Posted by: None
from Cullman, Alabama
[This review was collected as part of a promotion.] Bought this for my daughter and she loves it!uses it every day. Great coffee, so many flavors to choose from!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great at first! Lasts 1 year - very noisy also
on July 20, 2024
Posted by: Denise
from Orlando, FL
I’ve had many Nespresso machines throughout the years. Overseas I always had the original line, same for my entire family. We’ve never had any issues and we are Nespresso customers basically since they first came out. I now live in the US for 3 years and my third Vertuo line machine just stopped working. I guess either the Vertuo line is horrible or the machines sold in the US are lower quality. A coffee machine is not supposed to be disposable. And there are 2 years warranty for most machines, they offer only 1 yr for Vertuo Plus, does that mean they expect it to brake shortly after a year?
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review and honest feedback, Denise. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at your earliest convenience at 1-800-562-1465 so our Machine Experts can work with you to resolve your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful product with incredibly short lifespan
on July 20, 2024
Posted by: MK
from Toronto
I have bought 2 of these and both broke within a few months. I descale often and it still breaks. It first starts of with doing the cleaning cycle nonsense which only temporarily fixes it, but eventually these just stop completely altogether. Every forum you go to will say the same thing; I really wish I did some research before getting these. DO NOT BUY! I have gotten maybe 100 uses out of each one, which is less coffee than going to a cafe.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact our Machine Experts at your earliest convenience at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay away from this model!
on July 31, 2024
Posted by: Kevin from CLe
from Cleveland, OH
Stay away from this model! Had two that died within the warranty period. Not good! Fortunately, support is sending me a Evoluo, which sounds like it's a better model according to the reviews. We'll see! I only make two cups a day and cleaned it according to the manual.
Had a VertuoPlus before these two clunker models and that lasted about two years. So that model is fair. Hopefully the Evoluo is decent.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 2, 2024
Thank you for your honest review, Kevin. We are happy to see you were able to speak with a machine expert and receive a replacement Evoluo machine. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great voffee
on December 8, 2025
Posted by: PT308
from Connecticut
[This review was collected as part of a promotion.] My old machine died after 3 years which was disappointing. Great coffee. Hope to have better luck with this one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on November 27, 2022
Posted by: Heat
I bought this machine about 6 months ago and have used it a handful of times, I descaled it once and then it quit working. And I tried getting a replacement. Don’t suggest this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 28, 2022
Thank you for your review. We are sorry to learn you had a disappointing experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We offer repair and replacement options via our Assistance Service Program. Please don’t hesitate to contact us again, our Machine Experts will be happy to provide the best resolution for your issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Nespresso Machine
on December 22, 2022
Posted by: JimO
I've gone thru 3 Next machines, each one had issues and Nespresso was kind enough to keep sending replacements. After the 3rd machine failed, I'd had enough and asked to replace it with an Evoluo, which I own 2 of and have had no issues. Well, they made a mistake and sent me another Next and guess what, it doesn't work. You are supposed to run thru the clean cycle twice when you first get it and it would not even do that. I then tried to make a cup of coffee and to no surprise, it would not brew the coffee. I've wasted so many pods, almost 2 cartons so far because the Next machine is a piece of junk. Do NOT buy this machine. It is the worst Nespresso machine out there.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 26, 2022
Hi Jim. Thank you for you review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. However, we are thrilled to learn a replacement Evoluo is on its way to you. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolutely terrible machine!
on April 16, 2023
Posted by: RickMpls
from Minneapolis, MN
As a long-time and devoted Nespresso fanboy, I bought this machine some time ago and it worked for a while, but now, after a brief hiatus, it flashes a double orange light. I try to descale it, but it won't even let me! I search the internet for help and discover that many people are apparently having a similar issue. I try to factory reset, but it won't let me because I need to descale, but can't because it doesn't recognize the insanely complicated descale kabuki dance I'm trying and failing to perform.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA