Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,418 Reviews)
Rating breakdown 5,418 reviews
5 Stars
3,882
4 Stars
611
3 Stars
201
2 Stars
198
1 Star
526
77%of customers recommend this product.
(
2,590 out of
3,343)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Makes a great cup of coffee!
on February 15, 2026
Posted by: AshleyM
[This review was collected as part of a promotion.] This is our first Nespresso product and we love it so far! It so easy to use, just pop in the pod and hit the button. Each pod has a little barcode on the rim that the machine automatically reads for the perfect cup, whether it’s a little espresso or a mug of coffee.
When you open the machine, the used pod pops out into a container within the machine that collects the used pods. It’s easy to pull out and clean.
When you open the machine, the used pod pops out into a container within the machine that collects the used pods. It’s easy to pull out and clean.
There’s an app you can use with the machine but we haven’t really needed to use the app.
I also received a pack of different pods to try out. So far each one we used tastes great!
The machine is very slender, fits perfectly at the end of out counter. Doesn’t take up much space at all.
I would definitely recommend this machine to family and friends!
Written by a customer while visiting influenster.com
Customer Rating
5
Sleek, easy to use, and delivers café-quality coff
on February 15, 2026
Posted by: FarshadB
[This review was collected as part of a promotion.] The Nespresso Vertuo Next is sleek, easy to use, and make consistently delicious coffee with best crema every time! I love how automatically the water to each capsule. It heads up very quickly!
No assembly required
No assembly required
Highly recommend to everyone want prepare the coffee in the best quality very quick and clean!
Written by a customer while visiting influenster.com
Customer Rating
3
ot coffee. Cold design decisions. ☕🔥
on February 15, 2026
Posted by: VirginiaO
[This review was collected as part of a promotion.] Let me start with the good: this machine makes REALLY good coffee. Flavor? On point. Espresso? Solid. No complaints there.
Now let’s talk about whoever approved this design… because what in the tiny-kitchen-chaos is going on?
In a world where counter space is prime real estate, why is this thing as long as my forearm but barely tall enough to fit a normal mug? If you drink espresso shots all day — congrats, you’ll love it. If you drink actual coffee in a regular-sized cup? Get ready to remove the drip tray and sacrifice your countertop to random drips.
And the water tank? Cute. Adorable, actually. About half the size of my old machine, so you’ll be refilling it more than you’d like.
It looks sleek in the ads — very “modern aesthetic.” But aesthetic doesn’t help when your mug doesn’t fit.
Bottom line: amazing coffee, questionable practicality. Check the dimensions before you fall in love with the vibe.
Now let’s talk about whoever approved this design… because what in the tiny-kitchen-chaos is going on?
In a world where counter space is prime real estate, why is this thing as long as my forearm but barely tall enough to fit a normal mug? If you drink espresso shots all day — congrats, you’ll love it. If you drink actual coffee in a regular-sized cup? Get ready to remove the drip tray and sacrifice your countertop to random drips.
And the water tank? Cute. Adorable, actually. About half the size of my old machine, so you’ll be refilling it more than you’d like.
It looks sleek in the ads — very “modern aesthetic.” But aesthetic doesn’t help when your mug doesn’t fit.
Bottom line: amazing coffee, questionable practicality. Check the dimensions before you fall in love with the vibe.
Response from influenster.comBy Chloe H., Customer Service, February 17, 2026
Thank you for your review, Virginia. We're disappointed you're experiencing issues with your machine. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please call us directly at, 800-562-1465, we'll be happy to help.
Written by a customer while visiting influenster.com
Customer Rating
4
Like a coffeehouse
on February 15, 2026
Posted by: ShakiraB
[This review was collected as part of a promotion.] I love that this coffee machine is so versatile and has several different options for different kinds of coffee making. It has a nice sleek modern design and is easy to use.
Written by a customer while visiting influenster.com
Customer Rating
4
Great product
on February 15, 2026
Posted by: JasmineJ
[This review was collected as part of a promotion.] I have enjoyed my use of this machine. I appreciate that its size is compact and easily fits on the counter. It can also be easily stowed away when I need more space. The machine is easy to use and I get a great cup of coffee/espresso in less than two minutes. This really makes me feel like I can have café-style beverages without leaving my home.
Written by a customer while visiting influenster.com
Customer Rating
5
Delicious Fancy Coffee
on February 15, 2026
Posted by: KimberleyJ
[This review was collected as part of a promotion.] I’m in love with this Nespresso machine! The pods (capsules) are so cool- the machine reads them and knows how much water to add - plus you can adjust it using the App (or machine itself if you don’t want the App). The App is handy for ordering more capsules, but I wish it had a remote start or timer feature. That would be the icing on the cake. The initial setup was easy- did a system clean of the machine before I started. I set this up in my guest bathroom, for a bougie experience. Nespresso also sent a variety pack of capsules - so I could try all the different ways to enjoy coffee, including an over-ice option. It looked like a box of chocolates, but even better! The temperature was just right and perfect to drink immediately. I’m excited to try more fancy coffees.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy set up and great aroma !
on February 15, 2026
Posted by: JodiP
[This review was collected as part of a promotion.] I love this Nespresso machine! The design is very sleek. When this was brewing my house smelled so good from the aroma of the espresso! The instructions were easy to follow and set up was simple. The Nespresso also has a QR code and I was able to download the app! I also loved that it was very quiet. They ever sent pods too!! Can’t wait to brew another cup!
Written by a customer while visiting influenster.com
Customer Rating
5
My New Go To!
on February 15, 2026
Posted by: HannahM
[This review was collected as part of a promotion.] This has been my favorite coffee machine to use so far! It is super easy and quick to use! The simplicity of the product makes it super easy to work for all ages! I feel the water tank does not have to be filled often so I can make many espressos before having to refill it. It is a super quiet machine as well so I can make a cup of coffee in the early morning without waking anyone up. It is also super easy to clean.
Written by a customer while visiting influenster.com