Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,418 Reviews)
Rating breakdown 5,418 reviews
5 Stars
3,882
4 Stars
611
3 Stars
201
2 Stars
198
1 Star
526
77%of customers recommend this product.
(
2,590 out of
3,343)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Nespresso
on February 14, 2026
Posted by: MeganT
[This review was collected as part of a promotion.] Nespresso Vertuo Next has been on my wish list for a while now. Being that my household is a coffee house, we have loved getting to splurge on our Nespresso coffee. This machines performance is like no other. It produces delicious coffee that tastes like it came right from an expensive coffee shop. The cleaning is so easy and takes seconds which is great for our busy lifestyle. The design is compact and classic and blends with any kitchen design.
Written by a customer while visiting influenster.com
Customer Rating
5
Nesspresso
on February 14, 2026
Posted by: SofiaD
[This review was collected as part of a promotion.] Is a Nespresso virtual is a crazy item to receive and works really well to create espresso Drinks at home the machine is small enough that you could put it on a small countertop and it makes a great coffee that you can mix in with milk
Written by a customer while visiting influenster.com
Customer Rating
5
Compact, Convenient, and Perfect for Every Coffee
on February 14, 2026
Posted by: JesusD
[This review was collected as part of a promotion.] This Nespresso machine has been such a great addition to my kitchen because it’s incredibly easy to use and surprisingly versatile. Depending on the pod you choose, it automatically brews different drink sizes, from a quick espresso shot to a full mug, and even larger pours like a carafe for those who want more than a standard cup. The variety of pod flavors is huge, which makes it fun to switch things up daily or set up a tasting lineup when hosting.
I also love how compact it is. It’s much slimmer than traditional espresso machines, so it doesn’t take over the counter. Plus, there’s no need to worry about tamping, water pressure, or getting anything “just right.” You pop in a pod and it handles everything for you.
The app connectivity is a great bonus, you can run cleaning cycles, get alerts, and even adjust the water amount per pour right from your phone. The only trade‑off is that pods are pricier than grinding your own beans, but the convenience, consistency, and flavor variety make it worth it for me.
Perfect for busy mornings, guests, or anyone who wants café‑quality drinks without the learning curve.
Written by a customer while visiting influenster.com
Customer Rating
2
Not that great!
on February 15, 2026
Posted by: TiaraG
[This review was collected as part of a promotion.] This looks and feels more like a cheap toy than a coffee machine, and unfortunately, that does translate to a poor experience. It's loud, annoyingly so. When it finally did dispense, the espresso shot was more of a half shot. The double shot looked frothy, but upon tasting it, there was definitely something off about it. The overall size is perfect for small counter or for dorm room.
Response from influenster.comBy Chloe H., Customer Service, February 17, 2026
Thank you for your review, Tiara. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please call us directly at, 800-562-1465, we'll be happy to help.
Written by a customer while visiting influenster.com
Customer Rating
5
Favorite coffee brand
on February 15, 2026
Posted by: AlexaMD
[This review was collected as part of a promotion.] I own several of their products and I absolutely love how practical they are. The variety of pods is amazing, shipping is always super fast, and the quality of both the coffee and the machines is truly 10/10. Highly recommended
Written by a customer while visiting influenster.com
Customer Rating
5
Compact, stylish & delivers great coffee!
on February 15, 2026
Posted by: YevheniiY
[This review was collected as part of a promotion.] The Nespresso Vertuo Next in White has a sleek, modern design and doesn't take up much space on the counter. It's lightweight yet feels stable and safe during use. Performance is impressive - the coffee comes out hot with a rich crema every time. The machine heats up quickly and operates smoothly, making it perfect for busy mornings. Overall, it's a great balance of size, temperature control, and reliable performance.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it
on February 15, 2026
Posted by: MistiM
[This review was collected as part of a promotion.] Let me start off with how much I love this thing first of all it's skinny it's not as fat as my Keurig and let me tell you the coffee comes out so much better than that Keurig I don't know how but let me tell you there is a large water bottle in the back so you don't have to worry about filling it up every 3 days or whatever. It is awesome I'm just reading it I just had one cup but you can make it expresso of course that's what I had first and the taste was delicious. Very easy to set up all I did was wash the wash it out once and put that in and ran it and I love the the sleek look into it and the packaging was great
Written by a customer while visiting influenster.com
Customer Rating
4
Easy espresso in under 2 minutes
on February 15, 2026
Posted by: ChrissyF
[This review was collected as part of a promotion.] This brewer is a great thing to have if you love getting fancy drinks from coffee chains. I consider this an espresso machine as pretty much every pod I have tried tastes darker and richer than regular coffee even when it specifically states the pod is for coffee (based on a larger volume of water), although ironically, if you try to use third party refillable pods with regular coffee inside, the brew tastes watery. If lattes, americanos, and cappuccinos are more your speed, this is definitely the machine for you!
Nespresso makes the brewing process idiot proof as the pods have a barcode on the underside of the rim which reads the volume of water it should use with it. You simply push the button on the top of the brewer once to start the process, and it takes under 2 minutes to produce your beverage. You can even choose to add more water to the cup by holding the button down more after the brewing cycle is done. I'm super impressed by the amount of crema in the cup as I don't get that much with other espresso brewing methods.
The Vertuo Next has a slim countertop footprint which I like as it leaves room for other appliances next to it. The water tank is removable which makes it easy to fill, and the drip tray can be adjusted to fit the size of the cup you are using to minimize splashing as the beverage is being produced. The surface is easy to clean, and there is a cleaning cycle you can run for descaling the machine when needed. I like that each time you open the cover, the used pod rolls into a side compartment which can be emptied later. The initial setup was quick and easy and just required parts to be cleaned and the unit to be plugged in.
I'm taking a star away for a few reasons. I do find it hard to clean the area where the pods get punctured. I noticed a few coffee grounds in some cups I brewed, nothing too bad, but I can see this issue getting worse over time if regular cleaning is not done.
The lid can be a little hard to push down and lock into place. Elderly people or those with poor upper body strength would have a hard time using this unit.
The pods, while elegantly designed to resemble chocolate bonbons, are rather expensive compared to other single cup brewers. There are not many varieties sold in physical stores, either. And if you don't like dark coffee, you'll have a hard time enjoying any of the varieties if you don't add extra water or milk to your beverage. Somehow even the lightest rated pods still taste very intense, and our house feels like the drinks taste even stronger than traditionally brewed espresso.
Lastly, Nespresso has an app that is compatible with the Vertuo Next, but it doesn't offer much to add to your experience other than to adjust the water volume preference and update the machine. It mostly serves as a manual and a way to order more pods, so if you were looking to schedule a time for your coffee to be brewed in the morning, the function is not there. The app was rather underwhelming.
Overall this machine will not be replacing our normal coffee brewing methods, but it's great for speed, convenience, and when you want a drink with a bolder flavor profile.
Written by a customer while visiting influenster.com