Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,407 Reviews)
Rating breakdown 5,407 reviews
5 Stars
3,876
4 Stars
607
3 Stars
200
2 Stars
198
1 Star
526
77%of customers recommend this product.
(
2,587 out of
3,340)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
New favorite part of my morning routine.
on February 13, 2026
Posted by: IanS
[This review was collected as part of a promotion.] This is such a great machine. It looks incredible on my counter and has become a key part of my morning routine. It’s the perfect size for an apartment. Quick and sleek. It is incredibly user friendly and I love the way that the pods pop back into the back automatically. My only complaint is that I wish the water tank was a little larger. But I am so pleased with this machine. The coffee is strong and delicious.
Written by a customer while visiting influenster.com
Customer Rating
5
Must get this
on February 13, 2026
Posted by: KaylineN
[This review was collected as part of a promotion.] I’ve been using the Nespresso Vertuo Next coffee and it honestly made my at home coffee routine so much easier. One button gives you café style coffee or espresso with rich Crema, and I love that it reads each capsule automatically for the perfect brew.
The design is sleek and compact so it doesn’t take up much counter space and clean up is super quick with the auto eject capsules. Perfect for busy mornings when you still want quality coffee moment at home.
The design is sleek and compact so it doesn’t take up much counter space and clean up is super quick with the auto eject capsules. Perfect for busy mornings when you still want quality coffee moment at home.
Written by a customer while visiting influenster.com
Customer Rating
5
Nespresso Vertuo Next in White - actually impresse
on February 13, 2026
Posted by: AshleyT
[This review was collected as part of a promotion.] I recieved the Nespresso Vertuo Next in the white finish, and it instantly made my counter look cleaner and more intentional. The design is slim and modern, but what I noticed right away is that it feels solid. The lever has a smooth, secure click when you close it, and nothing about it feels flimsy or cheap.
One small feature that makes a big difference: the used capsule container. After brewing, the pod automatically ejects into an internal bin. You’re not staring at a wet capsule or forgetting to toss it. It keeps everything tidy and streamlined, which I appreciate first thing in the morning. The container holds several capsules before you need to empty it, so it’s low maintenance.
Now let’s talk about what matters most: the coffee quality.
The difference compared to the other cup brand is honestly not subtle. This is richer, smoother, and noticeably creamier. The foam on top is thick and velvety, not bubbly or thin. The flavor feels full and rounded, not watery or flat. I don’t feel like I have to “fix” it with extra syrups or heavy cream to make it taste good. It tastes like something you’d order from a café, not something that came from a plastic pod in your kitchen.
Temperature-wise, it heats up quickly, which I love on busy mornings. From cold start to ready-to-brew is fast, and the coffee comes out properly hot without tasting burnt. It’s hot enough that I have to let it sit for a minute before drinking, but not scalding in that harsh way some machines can be. Even larger cups stay hot longer because the brew has real body to it. If you add milk, it still holds its warmth well.
Feature-wise, it’s more flexible than I expected. It brews multiple cup sizes depending on the capsule you use, from espresso to larger coffee formats. You can also customize the water volume by holding the button to reprogram a size if you prefer it slightly shorter and stronger or a bit longer. You can also use the app the make adjustment- That’s great if you’re picky about strength, like I am.
It also connects to the Nespresso app, which allows for firmware updates and some customization options. It’s not something you have to constantly mess with, but it’s nice knowing the machine can stay current and that you can manage certain settings digitally if you want to.
Setup was simple. Rinse, fill the tank, run the initial cycle, and you’re ready. Maintenance is equally straightforward: empty the capsule bin, rinse the drip tray, and descale when prompted. Nothing complicated.
Overall, it looks good, feels high quality, keeps things clean, heats quickly, and, most importantly, makes genuinely excellent coffee. If you’ve been settling for “good enough” pod coffee, this feels like a real step up.
Written by a customer while visiting influenster.com
Customer Rating
5
Great Machine!!
on February 13, 2026
Posted by: KimberlyB
[This review was collected as part of a promotion.] I absolutely love the Nespresso! The slim design makes it easy to store. It makes your coffee quick and it is delicious! I highly recommend this machine.
Written by a customer while visiting influenster.com
Customer Rating
5
Coffee shop quality with the convenience at home
on February 13, 2026
Posted by: MaryA
[This review was collected as part of a promotion.] This Nespresso Vertuo Next machine is like having the convenience of having coffee shop coffee in the comfort of your own home. The pods give you a variety of sizes and flavors. Makes a cup of hot coffee with a rich smooth cream on top very fast. Was a bit louder but the rinse cycle was fast and easy to do. The machine is slim and doesn't take up much counertop space at all. Very happy with this machine.
Written by a customer while visiting influenster.com
Customer Rating
5
10/10
on February 13, 2026
Posted by: ANAS
[This review was collected as part of a promotion.] After two years of being in Usa, i taste good coffee! The brew technique and flavors is amazing. Machine is heavy and very good material made. Easy to figure out how to brew. Definitely will recommend to everyone
Written by a customer while visiting influenster.com
Customer Rating
5
Worthy upgrade
on February 13, 2026
Posted by: TinaM
[This review was collected as part of a promotion.] I recently upgraded to the Nespresso Vertuo Next. I kept the older model for years and the first thing that caught my eyes was the design. The look is much more stream line and modern. The older version was great but this one gives a clean refined look on the counter.
One of my favorite features is the hidden trash bin! I love that the used pods are completely our of sight. It looks neat. It is a small detail but makes such a huge difference.
I am not a huge fan of the smaller water tank, I find myself refilling it much more often. That is probably my only complaint.
Coffee is made daily in my home. I swear the coffee brews better and is stronger and much more potent. Even the smell while its brewing is more potent. I think I have an upgrade in machine and flavor!
The mug replacement is another thing I enjoy. It is much easier to move and feels intuitive. Whether using a small or large mug it is smoother. This is worth the upgrade.
Setup and clean up and overall experience is smoother and easier. The process moves faster to prepare as well.
Written by a customer while visiting influenster.com
Customer Rating
3
Either I got a lemon, or it just doesn't work easy
on February 13, 2026
Posted by: KendraT
[This review was collected as part of a promotion.] I wanted to love this Nespresso so badly! I was stoked when I received it from Influenster complimentary! Idk if we got a lemon or what but it just doesn't work right! You have to put the coffee in then lock it then try to start then unlock and lock again to start. This happens multiple times before you can get a cup of brew! I know how to work it and read all the directions even my fiance said it just didn't work right. I need to try one that actually works because if this is how they all are. It's not worth the price point at all!
Response from influenster.comBy Chloe H., Customer Service, February 14, 2026
Thank you for your review, Kendra. We're sorry to learn the Vertuo Next machine didn’t meet your expectations. All machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting influenster.com