Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
Taste good but three in a row have died in 3 years
on May 3, 2023
Posted by: rpg
The coffee tastes great while the machine is working. I’ve gone through three of these machines over the last 3 years, they last a little bit and then the dreaded double orange flash which means an internal electrical fault. I’ve followed all directions and babied the machine. My 3rd machine just went toes up today. I’m regrettably tossing my vertuo pods and going with another manufacturer. Can’t afford to replace them yearly.
Response from Nespresso USABy Katy R., Customer Service, May 4, 2023
We certainly understand your frustration, Ryan. We hope you know that we are always here to help. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. Machine experts are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Just ok
on June 6, 2023
Posted by: hw213
from Southern California
Have owned a Nespresso Vertuo Next since 2020. Since then I have had my machine replaced twice. I use the machine twice a day so it was heavily used, but both just stopped working one day. To the credit of Nespresso, they helped me through troubleshooting, and when that didn't work they were quick to replace my machine. After the second one I had to switch Nespresso models. This one did the job, but there are better models out there. Shoutout to the Nespresso CS team!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , June 7, 2023
Hello, and thank you for your review. We are happy to see you spoke with a machine expert and will receive your replacement Vertuo Next machine. The new Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not the quality I expect from Nespresso
on July 16, 2023
Posted by: Ro
This machine falls far short of the quality I have come to expect from Nespresso. When I first purchased it, I was disappointed in the unit as compared to my Vertuo Plus (which I sadly gifted). Overall, it felt cheap and was really loud, but I thought the smaller footprint would compensate. After owning two of them, I now know that I was definitely wrong. My first one failed and I nor the Nespresso techs could figure out the issue, nor would the machine connect to the net for any diagnostics. Nespresso graciously sent me a replacement and now that has failed. Very much like the first. Some days it works, some days not. I never know if I'll get a cup. It has gotten to the point where I pulled out an old drip machine so I'd have a backup - and I've used it quite a bit. My advice...spend a little more on one of the higher quality models as it will be worth it in the long run.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review. We are disappointed to learn that the Vertuo Next has not met your expectations, and would like to provide further assistance. To discuss repair and replacement options, please contact Nespresso 24 hours a day, 7 days a week at 800-562-1465. Assistance is also available on the Nespresso.com/help page. We are confident we will be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
They went backwards in designing this machine.
on July 27, 2023
Posted by: psrayster
from Cathedral City, California, USA
It's difficult to believe how cheap this machine feels. It's loud, and frustrating to open and lock. My machine will move several inches and if the tiny water reservoir doesn't spill, it will need to be topped off that morning anyway. I'm returning this to the place of purchase and buying an older design with much better features. My friend in Canada had one of a similar design to the one I'm replacing this with. It was super easy, one tiny lift upwards and it discards the old pod and is ready for the next. Having been a Nespresso user for over a decade and a half the quality of this machine really took me off guard.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , July 28, 2023
Hello. We're disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Was Great Until it Stopped Brewing
on August 2, 2023
Posted by: KLo
Loved everything about it until it decided to no longer brew coffee. It will go through descaling cycles fine but won’t brew no matter which pod I use. I’ve done all the troubleshooting tasks and nothing works. After researching online and speaking to friends that have one, I found that my issue is very common. My machine is out of warranty.
Response from Nespresso USABy Jason B., Customer Service, August 3, 2023
Hello. We are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with a one-year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Your Research! Get a Plus
on August 17, 2023
Posted by: WarmCoffee
from California
We replaced our Vertuo with a Vertuo Next 1 week ago. This thing is a piece of junk. The machine in manual, its loud, it leaks, the coffee comes out luke warm if it comes out at all. What a scam.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, August 21, 2023
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use of your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed! Slim size and dual capacity
on August 20, 2023
Posted by: Dking7
from Texas
I bought this to replace an Insta pot dual brew. It was a learning curve changing to the vertuo pods and how to reuse them. But my goodness. I brag to my coffee loving family every day, that I am drinking superior espresso and coffee compared to their crap. I love a good black cup of coffee. The Columbia pods and this machine were sent from heaven. Same with using my Starbucks espresso pods. I see some people having trouble with life span. I'm only three weeks in so I can't debate on that. As far as I am concerned this machine is a goldmine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't waste your money.
on August 21, 2023
Posted by: Jane
from Florida
Had erratic problems with this machine since purchase. Works fine for afew days, then not at all. Finally to the point it doesn't work at all. Lights blink...followed direction and reset to factory settings which worked a couple times, but no more. Was pricey for a few weeks of good coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review, Jane. We are sorry to learn you were experiencing issues with your Vertuo Next machine. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Descaling your machine every 3 months or 300 capsules, whichever comes first. Your Vertuo Next machine comes with one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA