Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Quick delicious cup of espresso
on December 21, 2022
Posted by: TheTruMJ
from Milwaukee, WI
[This review was collected as part of a promotion.] The best cup of espresso I ever had from an at home machine. The box is well detailed about what your getting, easy to get out & put back. Instructions are very easy to understand, so you can get quickly to making your first cup. Pulling it out the box you see a nice matte black mixed with stainless steel & clear water tank. I was overwhelmed with all the wonderful flavors that were offered to my taste buds to indulge. A three part assemble, fill up with water. Had me ready to place the crystal clear coffee cup & insert pod in. Had me enjoying a delicious cup of espresso faster than I can get my cream frothing. If you love the espresso life, you will definitely love the value that comes from the nespresso.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next
on December 21, 2022
Posted by: Eckerd
from Fair Lawn NJ
I am enjoying the new Vertuo Next model as a new owner of this model. This is an app connected model and factory resets and firmware can be updated. Vertuo Next requires the user to empty the capsule disposal unit more often and I do it each time to drain the water and dispose of the capsule for recycling. Maintaining the machine is different than the Vertuo Plus Deluxe but the cleaning cycle with pressing the button 3 times in 2 seconds is the same. The game changer is the carafe and although there are currently 2 flavors, the Pour Over Coffee is the reason to purchase over the other models. Also I like the way the coffee tastes on this model and I use only bottled water on all Nespresso machines. Descaling will be less using bottled water.
The Rich Brown Deluxe model is beautiful and I like the Deluxe Chrome model as well.
The chipset in this model is currently working well as designed and the key is understanding the lights and when to open the machine and start operation.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waist of money
on February 13, 2023
Posted by: Karolina
from Portland, OR
After couple of month our first machine broke (we only used it as once in a while for afternoon coffee- as we prefer fresh brewed coffee in the morning).
I got a replacement machine that again broke after a year of using- similarly this machine was not used everyday.
It started with leaking water- we used the descaling solution and cleaned the machine. After making one cup of coffee the machine again said it was dirty- I did cleaned it again thinking maybe it was not done right. But the cleaning message keeps appearing after each cup of coffee…definitely will not recommend this one. Waist do money
I got a replacement machine that again broke after a year of using- similarly this machine was not used everyday.
It started with leaking water- we used the descaling solution and cleaned the machine. After making one cup of coffee the machine again said it was dirty- I did cleaned it again thinking maybe it was not done right. But the cleaning message keeps appearing after each cup of coffee…definitely will not recommend this one. Waist do money
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 16, 2023
Thank you for your review, Karolina. We certainly understand your frustration, and we hope you know we are always here to help. If you'd like to escalate this situation, and speak with a customer service specialist, please call us directly at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wish the machine was as good as the coffee taste!!
on February 16, 2023
Posted by: traaay 2 the c
from CA
I would like to start by saying how much I love Nespresso. Unfortunately, 2 Vertuo Next later and its broken again. My first one was a gift and started leaking water everywhere in the first 3 months. I called and troubleshooted and they sent me a replacement. 2nd machine worked for just over a year and same thing, water everywhere. Now it wont even brew. Turns on and nothing happens. my mom has had her original machine for 4 years and still works amazing. I just think this unit was not made correctly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant issues
on February 17, 2023
Posted by: Mlj
from MA
So many calls for help, until I asked for a replacement of a different machine (not NEXT)- now all is well
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 18, 2023
We are disappointed to hear that there were issues with your machine. Should you need any further assistance, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks easy
on February 19, 2023
Posted by: Vloopo
from South Carolina
I have owned this for just over two years now and it is a disappointment My first machine lasted about a year and a half and then randomly just broke without explanation. Nespresso kindly replaced it free of charge. My new machine worked for about uses before it also stopped working. Nespresso hasn’t helped replace it again thus far
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
JUNK stay away
on February 24, 2023
Posted by: mo
from Wash DC
This machine is a junk. I went thru 3 of them and then demanded to get a different model. There is a design flaw that leads to the blinking light of death that they have no fix for.
Response from Nespresso USABy Katy R., Customer Service, February 25, 2023
Thank you for your review, Michael. We certainly understand your frustration, and hope you know that we're always here to help. Please call us directly at 800-562-1465 to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Quality Issue
on March 12, 2023
Posted by: Rose
from CA
My coffee machine stopped working completely within one year. No wonder the warranty is one year only.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, March 13, 2023
We're certainly disappointed to hear this, Rose, and we hope you know that although your machine is out of warranty, we offer a lifetime of comprehensive troubleshooting. Please call us directly to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA