Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Coffee Freak
on November 14, 2022
Posted by: CoffeeFreakz
from Austin, TX
[This review was collected as part of a promotion.] After living in Italy, I have a much-expanded taste for high quality coffee and this Nespresso Vertuo Next really hits the spot. I appreciate that it comes prepared with capsules and it's super easy to use and get a high-quality coffee or espresso of your choice every morning, or in the afternoon when you need a pick-me-up.
Pros: Convenient, Wide assortment of capsules to choose from, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on November 16, 2022
Posted by: Ben
from Inverness,Florida
I purchased this deluxe model and have had this machine for about 2 years never get tired of it the coffee is always great and a very wide choice of coffee. I would not trade for any other maker alove it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
some of the best features out there
on November 16, 2022
Posted by: Ben
from Inverness,Florida
I forgot to add that I have never had any problems with this coffee maker have made hundreds of cups of coffee always makes the perfect cup of coffee i have had this coffee maker for over 2 years great machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hit or miss but won’t take the risk. AVOID.
on December 3, 2022
Posted by: P
from Killeen, TX
Got this for a few months.. didn’t stand very good. Started with leaks, burnt coffee, coffee grounds on cup.. returned. on to my next Vertuo Next.. hope this one treats me well!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 5, 2022
Hi. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert and a new Vertuo Next is on its way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Frustrating
on December 10, 2022
Posted by: Ellie
from San Diego ca
Bought it this month. Is very loud, unable to connect to wifi. Keeps telling me wrong password which is not and it just don’t connect.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, December 13, 2022
Thank you for your review, Ellie. We are sorry to learn you are experiencing issues with your Vertuo Next machine. Your Vertuo Next machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call us at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, wrong machine
on December 11, 2022
Posted by: llamia
from PR
I have bought 3 of this units in less than 2 years, they'll always have issues. Coffee is great but vertuo next is not a good product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 12, 2022
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. The VertuonNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve your machine issues to your satisfaction. Please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My favorite part of the day!
on December 18, 2022
Posted by: Lucy
from Denville, NJ
[This review was collected as part of a promotion.] I bought this machine about a month ago and it has been such a treat to have. Actually since I got I don't think I have had coffee from anywhere else (Starbucks, Dunkin, etc). I love how easy it is and how beautiful it looks on my counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Totally disappointed!
on December 19, 2022
Posted by: KOD
from Yardley, PA
I bought my first Vertuo Next Machine in 2021 and it was working like a charm until it started having problems (e.g. leaking). I called customer service and worked with them to diagnosis the issue. The machine was defective and had to be replaced.
The replacement (exact same machine) was working well until 1 yr and 3 months and it started acting up again. Same scenario (e.g. leaking) and now I was offered the Vertuo Plus machine as a replacement. Wish me luck!!!
Through this process I spoke with 3 different customer service reps (Ray, Shankia and Renee) and even though they were probably reading from a script on how to help me troubleshoot the issues, they were professional and understood my disappointment in the performance of the machines.
I would like to suggest that the company track these issues with these machines and get to the root cause so their customers will be happy and won't have to replace the machines. I really like my Nespresso machine/coffee and each time I've been let down by it's performance. I'm praying it doesn't happened again; otherwise, I'll have to remove myself from the Nespresso family :-(
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service , December 22, 2022
Hi, Karen. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuo Plus machine. The new Vertuo Plus machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA