Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,917 Reviews)
Rating breakdown 5,917 reviews
5 Stars
4,263
4 Stars
694
3 Stars
228
2 Stars
204
1 Star
528
77%of customers recommend this product.
(
2,602 out of
3,358)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Stay Away!!!!
on November 26, 2022
Posted by: Vness
from Chicago iL
I got this for Christmas last year and had to get a replacement TWICE. The coffee is what makes me a customer still and the fact that Nespresso probably realizes this is a bad machine is replacing my machine for a different machine. Don’t get this one. Not worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 28, 2022
Thank you for your review. We are dismayed to learn you had to get a replacement for not one, but two of your Vertuo Next machines. We are delighted to learn our Machine Experts were able to aid via our Assistance Service Program. To maintain the health of your machine, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. You should also descale your Vertuo Next machine every 3 months or 300 capsules, whichever comes first. Please do not hesitate to contact us should you need further assistance. Our Machine Experts would be happy to provide you other options should it be necessary. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Satisfying many taste profiles!
on December 23, 2025
Posted by: Ted0909
from Colorado Springs, Colorado
[This review was collected as part of a promotion.] This is a perfect coffee machine for a small office. I am impressed by the large range of coffee roasts and "intensity". There is quite a difference between the four I have tried so far. They all brew with a good amount of crema, which is superior to any Keurig cup of coffee, and gets much closer to a good coffee shop cup o'Joe.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee/espresso
on December 29, 2025
Posted by: Anger0409
from Minnesota
[This review was collected as part of a promotion.] Received this for Christmas, I have enjoyed it everyday. I only got to enjoy Nespresso when I visit my son in Phoenix, but now I can enjoy great coffee everyday t. Home
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso!
on January 29, 2026
Posted by: None
from Cullman, Alabama
[This review was collected as part of a promotion.] Bought this for my daughter and she loves it!uses it every day. Great coffee, so many flavors to choose from!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great at first! Lasts 1 year - very noisy also
on July 20, 2024
Posted by: Denise
from Orlando, FL
I’ve had many Nespresso machines throughout the years. Overseas I always had the original line, same for my entire family. We’ve never had any issues and we are Nespresso customers basically since they first came out. I now live in the US for 3 years and my third Vertuo line machine just stopped working. I guess either the Vertuo line is horrible or the machines sold in the US are lower quality. A coffee machine is not supposed to be disposable. And there are 2 years warranty for most machines, they offer only 1 yr for Vertuo Plus, does that mean they expect it to brake shortly after a year?
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review and honest feedback, Denise. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at your earliest convenience at 1-800-562-1465 so our Machine Experts can work with you to resolve your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful product with incredibly short lifespan
on July 20, 2024
Posted by: MK
from Toronto
I have bought 2 of these and both broke within a few months. I descale often and it still breaks. It first starts of with doing the cleaning cycle nonsense which only temporarily fixes it, but eventually these just stop completely altogether. Every forum you go to will say the same thing; I really wish I did some research before getting these. DO NOT BUY! I have gotten maybe 100 uses out of each one, which is less coffee than going to a cafe.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact our Machine Experts at your earliest convenience at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay away from this model!
on July 31, 2024
Posted by: Kevin from CLe
from Cleveland, OH
Stay away from this model! Had two that died within the warranty period. Not good! Fortunately, support is sending me a Evoluo, which sounds like it's a better model according to the reviews. We'll see! I only make two cups a day and cleaned it according to the manual.
Had a VertuoPlus before these two clunker models and that lasted about two years. So that model is fair. Hopefully the Evoluo is decent.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 2, 2024
Thank you for your honest review, Kevin. We are happy to see you were able to speak with a machine expert and receive a replacement Evoluo machine. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great voffee
on December 8, 2025
Posted by: PT308
from Connecticut
[This review was collected as part of a promotion.] My old machine died after 3 years which was disappointing. Great coffee. Hope to have better luck with this one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA