Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Dont waste your time
on February 13, 2022
Posted by: Techmama
from North California
After about a month it the light comes on but it doesn't brew. The instructions for resetting the machine don't work. It never pairs with the app. Just pure garbage!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 15, 2022
Thank you for your review, Lisa. We hope your experience with our machine expert met with your expectations. Your feedback is appreciated and if you need assistance with your new Vertuo Next, please call directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Coffee. Glitchy machine. No 14 oz capsules?
on February 18, 2022
Posted by: dianedsk
from Virginia
We've had this coffee maker since May 2021, and sometimes, it just won't start, then suddenly it will. It also leaks a small amount of icky brown stuff from somewhere under the machine. Another reason we bought it was because of the advertised cups to brew 14oz for our travel mugs, and they've been discontinued for quite some time. I really don't want to brew two 7.77 oz pods; one for the expense, and because you never know if it will actually brew!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service. , February 21, 2022
Hi Dianedsk! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. Additionally, while we have discontinued our 14-ounce capsules, your Vertuo Next can brew a shareable 18-ounce Pour Over-Style Coffee. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Regret my “upgrade”
on February 19, 2022
Posted by: Tara
from Washington DC
I had an original retro style Virtuo machine and that this was (is) a trooper—the friend I gave it to after my “upgrade” has a better machine than me. I got this this “upgrade” as a gift from my gift list for more options, cup sizes and the smaller footprint. Well, I cannot, after a few months recommend it. It is flimsy, sometimes starts, sometimes not, leaks and that’s not good with a beautiful new white countertop. The coffee it makes is cold and making something just to microwave it is terrible. I only use this periodically now and have switched back to my old Mr Coffee machine and regular grounds. We will figure out later if a different machine makes sense or maybe continue with Mr Coffee and let guests use this one since periodic use is all it can handle. I bought the pour over carafe kit but have not been able to purchase more variety than the one pour over capsule. The second type is always out of stock. Pretty disappointing overall.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service , February 21, 2022
Hi Tara! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very Unhappy - Wish I Had Read the Reviews
on March 17, 2022
Posted by: SW
from New York, NY
I wish I had read the reviews before putting this model on my wedding registry. I generally only drink 1 cup of coffee per day and still need to run the cleaning cycle every 5-7 days. Making a second cup of coffee in the same morning only works every 1/10 times. I feel like I'm a slave to this machine with all the constant cleaning. Customer service is nice-ish but their only solution is to have me sit on the phone with them for 20 minutes running troubleshooting (which basically amounts to some variation of the cleaning cycle which solves the problem for 1 or 2 days)...on a busy weekday morning this is a HUGE pain. I've also wasted so much money on pods that go unused when the orange light starts blinking. Ultimately, I'm really disappointed in this product and wish I could switch to a different model. At the end of the day, I have a closet full of pods that need to get used so I will probably continue to waste time and resources on this machine but would absolutely NOT RECOMMEND ANYONE BUY IT.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 18, 2022
Thank you for your review, Sonia. We are dismayed to learn of your disappointing experience with your Vertuo Next machine. We recommend performing the cleaning cycle weekly to maintain the health of your machine; however, our machines do have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Please do not hesitate to contact us, our Machine Experts are available 24 hours a day and 7 days a week and will provide the best resolution through our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
2
THE WORST
on April 25, 2022
Posted by: HAC2010
from Portland, Maine
push the button and never know if its actually gonna start, coffee ground in every cup, low crema, and not to mentio it sounds like a jet plane, and the locking system is janky feeling, ive owned it for 2 weeks and use to use a different one and the other model i had work WAY better. Save your money.
Response from Nespresso USABy Allison T., Customer Service, April 26, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke twice
on April 26, 2022
Posted by: med
Original machine broke within a few months of light use. Was sent a replacement, which also broke a few months later.
Based on my experience and the reviews here, seems like there's a ~40% chance the machine will break on you shortly after buying it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 28, 2022
Thank you for your review. We're disappointed to hear you experienced these issues with your Vertuo Next. We see that our Machine Expert team arranged for a Vertuo machine to ship to you. If you have any questions about the new machine please don't hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after two months
on April 27, 2022
Posted by: Neil
from Mission viejo
I love the coffee but hate the machine. It worked only two months before it died. Solid white light that did nothing when you pressed it. Tried getting support but got transferred to no where until I gave up. Really bad support.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 28, 2022
Hi Neil, we're disappointed to hear your Vertuo Next machine stopped working. We see that you were able to connect with a machine expert and a replacement machine is on its way to you. If we can provide any assistance with the new unit please don't hesitate to contact us. We are available at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, terrible tech
on April 30, 2022
Posted by: CawfeeLuva
Went through four of these machines. Each would work great for about 6 months, then it would start erroring and could not recover. Definitely get Nespresso (so delish!!). Definitely get a DIFFERENT model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review. The Bluetooth feature and Wi-Fi capabilities on the Vertuo Next machine allows Nespresso to send system updates from the Nespresso app to your machine. If you have any questions about the functionality of your VertuoPlus machine, visit Nespresso.com/help, or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA