Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,993 Reviews)
Rating breakdown 5,993 reviews
5 Stars
4,320
4 Stars
705
3 Stars
230
2 Stars
207
1 Star
531
77%of customers recommend this product.
(
2,615 out of
3,378)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
4
Great tasting pod coffee
on April 2, 2025
Posted by: Joe
from New Jersey
[This review was collected as part of a promotion.] Bought my nespresso vertigo next to replace my keurig. Best pod coffee on the market. The only issue we’ve noticed is like other reviewers have said, it doesn’t get piping hot
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, April 7, 2025
Thank you for your review. We're happy to learn you're enjoying your Nespresso VertuoNext machine and coffee selections. We understand your concern about the temperature of the machine when brewing a capsule. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. Should you come across any issue or concern with the temperature of the coffee, we provide lifetime troubleshooting support. The machine has a one-year warranty, and we are available 24 hours a day, seven days a week for your service and support at, 1-800-562-1465. Please call anytime at your earliest convenience. Enjoy!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fast.Easy.Amazing.
on April 23, 2025
Posted by: Alexis
from North Carolina
I have such a tight schedule, so no more coffee shops. This device is top tier. I’m not sure why it isn’t 5 stars because it’s the best device for coffee that I have ever used.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes great coffee
on May 3, 2025
Posted by: Charli63
from Hope BC
I have had my Nespresso for almost a year and love it! I enjoy the great taste of the coffee and the selection of coffee I can get!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes a great cup of coffee!
on May 15, 2025
Posted by: Shep
from Reno, NV
[This review was collected as part of a promotion.] 5 stars for the coffee taste. 5 stars for style. The weak plastic for the used pod puller doesn’t pick up the bigger pods, but I don’t get too dirty manually moving the pod to the discard bin. I love that this machine makes all of the varieties of virtuo pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on June 14, 2025
Posted by: Yolís
from Houston Texas
[This review was collected as part of a promotion.] I am super happy with my machine. But I did noticed the sit on my machine for the coffee cup moves a lot. I just purchased the machine a month ago go or less
I would recommend this to a friend!
Response from Nespresso USABy Nisha, Customer Service, June 16, 2025
Hi, Yolis. Thank you for your review, we are thrilled to learn you are enjoying your Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. Your machine is also Bluetooth compatible, and we recommend that you please pair your machine with your smart device to push through any necessary firmware updates, which are essential to ensuring your machine continues to function the way it was designed to. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Recommended and amazing machine
on June 27, 2025
Posted by: Gavin
from Wisconsin
The espresso machine is amazing. I’m so glad that I bought it. I use it every morning and I don’t regret buying it recommended to anybody who wants to say amazing cup of coffee or cold brew or espresso in the morning
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine and coffee
on September 13, 2025
Posted by: Alishka
from New York, NY
[This review was collected as part of a promotion.] Nespresso machines make great coffee and I love this machine being compact with the water tank in the back. Very sleek and looks great as well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple, fast and efficient
on October 15, 2025
Posted by: Mrfred
from Mississippi
[This review was collected as part of a promotion.] I really like being able to make a great cup of coffee both fast and with no waste. No more pouring coffee down the drain or being disappointed with the result.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA