Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,993 Reviews)
Rating breakdown 5,993 reviews
5 Stars
4,320
4 Stars
705
3 Stars
230
2 Stars
207
1 Star
531
77%of customers recommend this product.
(
2,615 out of
3,378)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
100% worth it
on February 19, 2024
Posted by: Anonymous
I am obsessed with this coffee machine i 100% recommended this to all of my family. Once you try this no other coffee tastes the same. Super easy to clean and keep up if you have the app it tells you you exactly what your machine needs.
Written by a customer while visiting influenster.com
Customer Rating
5
Favorite Coffee Machine
on February 13, 2024
Posted by: lisao2
Love this coffee machine! It’s so sleek and built very well. Makes great coffee and easy to use - cleaning is also very easy.
Written by a customer while visiting influenster.com
Customer Rating
5
Best way to start your morning
on July 15, 2023
Posted by: graceb356
When you use a espresso it makes every morning feel like you are at a gourmet coffee shop. It is the highlight of my morning and has become an essential part of my schedule. The espresso is always hot, fresh, and delicious!
Written by a customer while visiting influenster.com
Customer Rating
5
EASY TO USE
on July 12, 2023
Posted by: Anonymous
SO easy to use, great taste, amazing design and versatility, and a great value for your money. I highly suggest recommend investing in this performance tool for your daily coffee.
Written by a customer while visiting influenster.com
Customer Rating
3
good at first
on November 28, 2022
Posted by: steph
i want to start off by saying i love nespresso! however, the next is trash. we’ve had it for two years. year one, i read tons of stuff about how it leaks, always has issues and other crazy stuff. i had no problems u til my 11th month. then it started leaking (all over my new coffee bar) we sent it in, they fixed it, cool. since then, every month we’ve had a new issue. we have to clean it 1-2 times a week and descale at least once a month. we’ve recently purchased a new nespresso thankfully!
Written by a customer while visiting influenster.com
Customer Rating
5
Change the way you drink coffee at home
on November 8, 2022
Posted by: LisaB
“I received these products for free from Nespresso and Tryit in exchange for my honest review." Being an avid coffee drinker, having the perfect cup of coffee is important to me. My day doesn’t begin until I’ve taken my first sip. The Vertuo Next by Nespresso is my new favorite coffee machine on the market. I was instantly impressed by the full flavor of the coffee and espresso. I like that this machine has so many different options that I can chose from as well as sizes to make my perfect cup of coffee. The sleek and modern design is beautiful with the rose gold accent. One of my favorite features is that once I am done with a pod it goes into a built in bin that I can empty once it becomes full. #Complimentry
Written by a customer while visiting influenster.com
Customer Rating
2
Overall good machine, but a lot of maintenance.
on June 20, 2024
Posted by: Jordan
from Chicago, IL
Received this product as a gift 3 years ago and the machine has constantly had issues. I now have to bring the machine in for maintenance or purchase a new machine. I have heard other Nespresso machines do not have as many issues as this one. Would suggest getting a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, June 21, 2024
Hello Jordan. Thank you for your feedback, and we appreciate your honest review. All of our machines come with up to a one-year warranty, and a lifetime of troubleshooting support. Should you need any further assistance, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Horrible machine but love the coffee
on November 5, 2024
Posted by: Jenn114
I'll start by saying I love the coffee when my machine works but the machine itself is very unreliable and from reading other reviews and reddit threads im not alone.
have had nothing but problems with this machine since I bought it I'm always having to run the cleaning cycle (sometimes daily) and waste pods when this happens. I attempted to download the app to be able to see in advance when it needs to run a cleaning cycle and was told it was not compatible with newer phones. I'm so frustrated it's not longer worth trying to constantly fix. I would suggest trying a different machine over this one.
have had nothing but problems with this machine since I bought it I'm always having to run the cleaning cycle (sometimes daily) and waste pods when this happens. I attempted to download the app to be able to see in advance when it needs to run a cleaning cycle and was told it was not compatible with newer phones. I'm so frustrated it's not longer worth trying to constantly fix. I would suggest trying a different machine over this one.
Response from Nespresso USABy Allison, Customer Service, November 6, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA