Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,541 Reviews)
Rating breakdown 3,541 reviews
5 Stars
2,782
4 Stars
417
3 Stars
110
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Vertuo’s problems!!
on November 23, 2023
Posted by: No
from Gatineau Québec, Canada
I bought my first one and they replaced it. After over a year, the second one had the same problem, yellow light flashing and leaked all over the counter…
I kept my little Essenza, my first one and it works fine. The difference is the coffee …original ones aren’t as good .
So no, I don’t recommend the Vertuo , they don’t last.
I kept my little Essenza, my first one and it works fine. The difference is the coffee …original ones aren’t as good .
So no, I don’t recommend the Vertuo , they don’t last.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thanks for your review. We’re dismayed that your Vertuo Next machine isn't working to your satisfaction. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush water through your machine and rinse away any coffee granule buildup. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee
on December 26, 2023
Posted by: Donny
from Vegas
[This review was collected as part of a promotion.] It makes great coffee and works great…until it doesn’t. My machine has been having trouble with any pod over 7.7 oz but I just stopped buying those. This is our second machine. It seems our first machine is about to die but we’ve used it a lot in the 12 months we’ve had it and already bought the replacement machine so we won’t miss a day when the first one dies.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not efficient - Gets Stuck in Descaling
on February 19, 2024
Posted by: rdeniz
from sacramento
Machine gets stuck in descaling mode each time. I dread descaling because I know it's always going to take hours to do it. I always have to call the support center. They are helpful but it's time consuming to do it every time every 3 months. This process should be 20 mins and takes 2 hours every time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Should you require descaling assistance anytime, we are available 24 hours a day, seven days a week at 1-800-562-1465. Please call for prompt and comprehensive troubleshooting support at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great and Reliable
on May 24, 2024
Posted by: emikoftokyo
from New York, New York
Ive had mine for a few years and I had to replace it when I first got it because what we are thinking is that it was dropped before I got it as a gift and it showed. After that ive had it ever since. I think ive had it for about 4/5 years. I know how to clean it and when it clogs when you dont use it for a bit you just rotate the inside above the podholder and boom its fine. I love it. I can use the xl to the single pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on August 30, 2024
Posted by: 12345
Broke after 1 year, leaking coffee everywhere, don't buy
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 31, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hunk of Junk
on October 22, 2025
Posted by: Where is my coffee
This is our second machine, which was supposed to be a step up in quality from the first. But it was an aggravating leap backwards. The design is flawed in many aspects, including how the lid closes and the way the tray sits on the machine. The lid is fidgety and is difficult to lock- many times it rejects the way I close it. The tray has fallen off mid-brew multiple times, and it is very difficult to clean the area where it attaches to the machine. Not well thought out. Also the coffee isn’t as good. Just a hateful, frustrating machine that will make you swear out loud.
Response from Nespresso USABy Allison, Customer Service, October 23, 2025
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Like the coffee
on January 2, 2024
Posted by: Nicole
from PA
[This review was collected as part of a promotion.] I like this machine and it's ease of use but I don't like how loud it is.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Espresso Machine.
on May 22, 2024
Posted by: BellaRosaMariaBoutique
from New Jersey
This is a good machine and it lasted me for a few years since we use it alot daily. I ordered the same brand in Red. When I make my espresso, I add a piece of lemon and brown sugar. I use a a half straw to drink because of my veneers teeth to avoid staining. Then I drink a glass of water afterwards. Helps me digest.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA