Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,366 Reviews)
Rating breakdown 5,366 reviews
5 Stars
3,844
4 Stars
602
3 Stars
197
2 Stars
197
1 Star
526
77%of customers recommend this product.
(
2,585 out of
3,338)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Such an amazing investment
on February 27, 2024
Posted by: AE222
from California, Maryland
[This review was collected as part of a promotion.] I bought the Nespresso in January and haven’t had a coffee out since. I have loved ordering from the website and have tried all different kinds of flavors. My significant other loves it as well. We order over 100 at a time to stay stocked.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Caffeine Junky Loves This System!
on February 27, 2024
Posted by: Etart57
from Gilbert, AZ
[This review was collected as part of a promotion.] I bought this back in November and have no problems with it. It makes the best coffee with a small amount of foam on the top. The flavors and options of caffeine amount is so cool. I highly suggest this system!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
poor performance
on March 17, 2024
Posted by: xb3
Received for present worked great for first two months now need to reset machine before each use than crap shoot if it works after that. Gave it two stars because I haven't threw it away yet next review will be a one and done, Very disappointed in product and recommend mocha pot or a Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, March 18, 2024
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee maker ever!
on March 21, 2024
Posted by: Kayceb
from Moncks Corner, SC
[This review was collected as part of a promotion.] This is by far my favorite coffee maker EVER!!! The coffee is so smooth and frothy and I just love it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great - till it died
on March 27, 2024
Posted by: OM
from Phoenix, AZ
It's been less than 2 years and my machine just stopped working. It won't turn on to even troubleshoot. Called Nespresso and there was nothing they could do, they gave me 2 alternative options. It was a great machine while it lasted but super disappointed that it failed so quickly.
I would recommend this to a friend!
Response from Nespresso USABy Jason, Customer Service, March 28, 2024
Hello. We appreciate your honest feedback, and we are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with an at least one-year warranty, and a lifetime of troubleshooting support. Your review will be noted to our product team.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on March 31, 2024
Posted by: Mari
from California
[This review was collected as part of a promotion.] Great machine , Im happy to have good quality easy epsresso shots at home now!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Does not make good coffee
on April 3, 2024
Posted by: Kelley
from Idaho
I have a vertuo plus and this vertuo next does not make the same caliber of coffee as the Plus. It pretty much sucks and is akin to a Keurig cup of coffee. lame.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee, very traditional
on April 11, 2024
Posted by: Hollywood
from Smyrna, Ga
[This review was collected as part of a promotion.] This is one of my favorite coffees. I love the unflavored blends.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA