Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,541 Reviews)
Rating breakdown 3,541 reviews
5 Stars
2,782
4 Stars
417
3 Stars
110
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
I am disappointed with this machine.
on January 11, 2026
Posted by: Estela
from Englewood, New Jersey
I bought it over ten days ago and the crop is getting lift or elevated leaving a gap. Smells like the plastic cap burnt. I noticed that this machine doesn’t heat the coffee enough.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, January 12, 2026
Thank you for your review, Estela. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on February 22, 2025
Posted by: julie
from CA
Bought in 2021…had so many problems with the machine since then. Like girl, I’m just trying to make my morning coffee!!! Super unreliable and not worth the hassle of purchase
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 24, 2025
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve this matter to your satisfaction. Please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on July 21, 2023
Posted by: jj1879
Machine broke after a few months. It was a total waste of money
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, July 22, 2023
Thank you for your review. We are sorry to learn you were experiencing issues with your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
1
the worst
on September 8, 2023
Posted by: Juju530
from New York, NY
This is the worst machine ever. My first one only last 6 months and they sent me a replace one. The replaced one is having issues after 13 months later and it was passed the warranty. When the machine was function fine, the coffee taste better than Starbucks. The other issue is coffee/espresso not hot enough.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, September 9, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine is not performing to your expectations. We understand how frustrating and disappointing this can be, especially if you are unable to enjoy your favorite Nespresso blends. We kindly ask you to call Nespresso at our toll-free number 800.562.1465 so that we may troubleshoot your machine. If necessary, we also have out-of-warranty repair and discounted replacement options available through our Assistance Service Program. We are confident that we will come to a satisfactory resolution so you can continue to enjoy your favorite Nespresso beverages.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best!
on October 16, 2023
Posted by: Anonymous
from Dallas, TX
[This review was collected as part of a promotion.] I have been considering buying a Nespresso for about a year and really wish I had done it sooner. I had another coffee maker before and just couldn’t find a coffee I loved. Instead, I was going to grab coffee every day before work which of course adds up. I finally convinced myself to go into the Dallas store to try it and I’m in love. I have been making my coffee daily, sometimes twice a day, because I actually crave it. Highly recommend the Stormio blend or Double Espresso Scuro!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Easy to use
on October 30, 2023
Posted by: Allison
from Chicago, IL
Works great until it doesn't. I'm on my 3rd machine in 3 years. First one only lasted a year and the replacement lasted a little short of 2 years. For the price of the machine, I guess I expect it and plan to keep replacing it since it's perfect in size for the space I have available on my counter.
I would recommend this to a friend!
Response from Nespresso USABy Kendall, CRC, October 31, 2023
Thank you for your review! We are disappointed to hear of your past issues with the Vertuo Next machine, however happy to hear you were able to connect with a machine expert for assistance. Please do not hesitate to call us if you experience further issues. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. We are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple
on October 30, 2023
Posted by: Repowoman
from CA
[This review was collected as part of a promotion.] Switched from Keurig and I love the ease of use. So happy with our purchase and love the great taste.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on November 22, 2023
Posted by: Reba
I am about to be on my third nespresso machine, two of which were the Next within two years. Shelling out money to go with a different style vertuo machine. I would stay far away from the Next and spend the extra money on a different machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thank you for your review, Reba. We are dismayed to learn that your Vertuo Next machine has not met your expectation. We know how frustrating it is when you are unable to enjoy your favorite Nespresso coffees. We offer a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us for assistance with your Vertuo Next machine. Our Machine Experts would be delighted to troubleshoot your machine, and we can also offer replacement and repair options when needed.
Written by a customer while visiting Nespresso USA