Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,541 Reviews)
Rating breakdown 3,541 reviews
5 Stars
2,782
4 Stars
417
3 Stars
110
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Love the new hazelnut coffee!
on February 27, 2024
Posted by: TheRoseNY
from NY, NY
[This review was collected as part of a promotion.] I love hazelnut coffee and since Nespresso changed this coffee I like it even more. It's the only coffee I drink now and I have it every day! I only wish it came in decaf so I could enjoy it in the evening too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after a month
on July 30, 2023
Posted by: Mk
from FL
After having the machine for a month, it would not brew because it would “overheat”. I only brew one cup a day so it’s not like I’m overusing the machine. I did Troubleshooting through the live chat and it fixed it for now, but we will see if it lasts. I’ve seen other people have this problem as well. If nespresso is going to charge this much for a machine, they should at least make sure it’s going to last longer than a month!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 31, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine is not working to your satisfaction after a month of owning it. As part of your machine maintenance, we recommend the first-time use steps to flush water only through your machine once a week. We’re pleased to see you have spoken with one of our machine experts to resolve the issue. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available, even when your machine is out of warranty. Please reach out to us if your machine issues persist. We’re confident we’ll come to a satisfactory resolution so you may continue your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Meah
on August 13, 2023
Posted by: 3cupsaday
from Denver
Lasted just under 2 yrs. Then stopped dispensing hot water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, August 14, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we can help find a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
A disappointment
on April 21, 2024
Posted by: PPM
from Philadelphia
Just received the machine and was sadly very disappointed with the results. Coffe not as good as with my other machine (VertuoPlus). Purchased this a machine so I could use the larger cup sizes but no t worth it. In addition to the taste being off, there is virtually no I Crema.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Descale your machine every 3 months or 300 capsules brewed using our descaling solution to ensure that your tasting experience is as perfect as the first day. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our toll-free number 800-562-1465. Our Machine Experts would be delighted to troubleshoot your machine and provide you with the best resolution. We’re available 24 hours a day and 7days a week for your convenience. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on April 25, 2024
Posted by: Oasis20
from Portland, OR
It leaks from the top sides when brewing the xl pods.
Never even used it much, as this is our second machine for bedroom. Brewing on lazy weekends.
Never even used it much, as this is our second machine for bedroom. Brewing on lazy weekends.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, April 26, 2024
We appreciate your honest review, and we are disappointed to hear that your Vertuo Next is leaking. All of our machines come with at least a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Plagued with Issues
on May 3, 2024
Posted by: Justin
from Orlando, FL
These machines will give you nothing but problems. Look anywhere online. Leaks, errors, etc. I bought two and have had them replaced twice and finally went with an Evoluo instead. It's borderline criminal they're still selling this model. The good news is when they break Nespresso is pretty good about replacing them.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, May 4, 2024
Hi Justin. Thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations. We are, however, thrilled to hear that your machine was replaced with an Evoluo. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your replacement Evoluo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Can't believe theres so many bad reviews
on February 8, 2025
Posted by: rosek437
I can't believe theres so many bad reviews tbh. I love this machine. It works well and I have never had an issue!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not durable
on February 24, 2025
Posted by: Disappointed customer
Great for the 1.5 years it worked. The pods were overpriced but worth it. The machine is not worth it when you have to buy a new one every 1.5 years because Nespresso can't make a machine that is durable enough. I started looking at reviews to buy a new/different Nespresso machine, looks like they have this problem across the board.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 25, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. Even when your machine is out of warranty, we offer replacement and repair assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465. We’re confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA