Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,993 Reviews)
Rating breakdown 5,993 reviews
5 Stars
4,320
4 Stars
705
3 Stars
230
2 Stars
207
1 Star
531
77%of customers recommend this product.
(
2,615 out of
3,378)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Feel good about drinking your morning cup! Vivida
on February 25, 2024
Posted by: Addictedtomycoffee77
from Bend, OR
[This review was collected as part of a promotion.] Love the Vivida Coffee with added B12! The flavor is my favorite of all of the coffees and I feel great about getting my added B12 in the mornings! Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine
on February 25, 2024
Posted by: Jonjon
[This review was collected as part of a promotion.] This machine is great for making Nespresso pods that vary in size, lots of cremma too, the only problem is the machine needs to be cleaned and descaled regularly or it will malfunction.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, February 29, 2024
Thank you for your review, Jonathan. We're glad to hear that you're enjoying your Vertuo Next machine. We recommend running weekly rinse cycle and descaling every 300 capsules or three months, whichever comes first. This machine comes with a 1-year warranty and lifetime troubleshooting assistance via our toll-free number, 800-562-1465. Enjoy!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Tricky machine
on February 25, 2024
Posted by: Voc18
from New York
[This review was collected as part of a promotion.] I love the coffee but the machine itself can be fussy. If you don’t press the top down exactly a certain way you get the blinking red light. Have to start over but the pod has already been punctured. Would purchase the automatic version next time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 29, 2024
Thank you for your review. We're sorry to learn that you have been experiencing brewing issues with your Vertuo Next machine. We recommend that you try unlocking and then relocking the machine to assist with brewing without wasting the coffee. It can help to wait until the machine has finished heating up fully before loading the capsule. As long as the rim of the capsule remains flat, the machine should be able to read the bar code printed there. If the issue continues, we invite you to reach out for machine assistance via our toll-free number, 800-562-1465. Your machine comes with a 1-year warranty, as well as lifetime troubleshooting assistance and we will be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Our little coffee shop!
on February 25, 2024
Posted by: Terese07
from Las Vegas
[This review was collected as part of a promotion.] We are loving our Nespresso Vertuo. It’s our own coffee shop creations everyday without leaving home. Orders always come quick. Very happy with this purchase!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Vertuo
on February 25, 2024
Posted by: Coffee
from San Jose, CA
[This review was collected as part of a promotion.] We received a Nespresso Vertuo machine for Christmas 2 years ago and haven't looked back since.
We love the taste, the variety of flavors, and all the little perks Nespresso has to offer.
Never going back.
We love the taste, the variety of flavors, and all the little perks Nespresso has to offer.
Never going back.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the science of the Brew! Perfect cup!
on February 25, 2024
Posted by: Deb
from Oceanside, California
[This review was collected as part of a promotion.] My daughter loves hers! I love mine! So happy to have this!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great!
on February 25, 2024
Posted by: Vic
from California
[This review was collected as part of a promotion.] This was gifted to me for Christmas and I’m so in love with it, the coffee and espresso are just so smooth and rich in flavor. I got rid of my old keurig because it doesn’t compare to Nespresso
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee pods are expensive, but they're so worth it
on February 25, 2024
Posted by: ATM
from Atlanta, GA
[This review was collected as part of a promotion.] I was hesitant to purchase a Nespresso machine for the longest time because of the cost of the pods. I was afraid I would love it too much..... Last month, I couldn't resist anymore and bought a Vertuo. It was love at first sip! Currently, I am trying to limit myself to only 2 coffee pods daily, day and night. We shall see how long that discipline will last....
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA