Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Italian style espresso
on December 20, 2025
Posted by: Christopher
from Florida
[This review was collected as part of a promotion.] I purchased my first Nespresso 4yrs ago and now have one in the RV. Wake every morning to sip my Chiaro. New Sweet Almond and Hibiscus is really great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Much better than those other coffee machines
on January 2, 2026
Posted by: Jake
from Sylmar, California
[This review was collected as part of a promotion.] Working great and higher quality brews than the other coffee machines I've tried
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great selections
on January 21, 2026
Posted by: vjthedj
from Woodbine, Georgia
[This review was collected as part of a promotion.] My family in Italy had a Nespresso machine and we are now enjoying it here in Georgia.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Cheap and Loud
on August 27, 2021
Posted by: LJ
from Colorado
We have been nespresso members since 2017 and this purchase made for our third vertuo style machine. It is absolute crap. Our older machine was in good working order, but we were interested in the larger 18 oz coffee pod capability. Dont buy into this gimmick .
Our first two machines were much higher quality and produced much smoother pours. This machine is loud, clunky, and the parts move very heavily with some effort. The pour is never consistent and will occasionally refuse to extract for no apparent reason, causing multiple pods to be wasted.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 27, 2021
Thank you for your review, LJ. An inconsistent pour may be resolved by resetting the factory settings on your machine. For instructions and more troubleshooting tips, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine and design
on August 30, 2021
Posted by: Jenmarie
from Boston, Ma
This is one of their worst machines. It’s designed as if it was the first model made. It’s manual you have to turn the level to open and you have to push down and turn the lever to close. It’s loud and it broken about a month after I purchased it. Don’t buy this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, Jennifer. We offer a one year warranty with our Vertuo Next machine, along with lifetime troubleshooting assistance. For additional details, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week for your convenience. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I am in love!
on September 17, 2021
Posted by: ang04
from Puerto Rico
I am in love! Easy to use and makes a great coffee. I haven’t had any problems so I HIGHLY recommend this machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
3rd Machine in 10 months :(
on October 11, 2021
Posted by: AmandaB
from Chicago, IL
While I love the Nespresso coffee....I'm on my 3rd machine since December 2020. My original first machine lasted 5 months. The replacement machine sent by Nespresso only lasted 1 month. Now on to my 3rd machine and it too stopped working after a month and a half. All 3 machines have had a similar issue - - flashing orange light, inability to make coffee, leaking in to the capsule reserve. I would love to continue to be a Nespresso customer but it's getting exhausting having to get replacements every few months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H. , Customer Service, October 12, 2021
Thank you for your review Amanda B. We understand your frustration regarding the Vertuo Next machine. Please contact us at your earliest convenience 800-562-1465 so that a machine expert may better assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent coffee, Taking extra precautions
on October 12, 2021
Posted by: CircuitSix
from Raleigh, NC
We purchased this unit about 3 months ago and have had no issues as of yet and the machine continues to perform extremely well. I was a bit nervous having ordered the Vertuo Next to only later read so many negative reviews. I purposely waited a few months before posting this review to make sure that it continued to perform and we weren't seeing failures like others have been reporting. That being said, we do baby our machine, more so than I think the average user would.
We make sure that our water reservoir is never empty and that we only use bottled water (5gal from the local grocery). The tap water, even filtered tap water, has a lot of contaminants that can cause premature failure of the machine. Routine cleaning around the lid where the pod is placed is absolutely required, otherwise, a ring of dried coffee will form and eventually cause leaks. Descaling on a regular basis will also help, unfortunately the instructions provided with the machine are not the clearest to follow nor is the actual procedure that user-friendly.
Overall this is actually a very nice machine, I think that with proper maintenance and clean water that this machine will last quite some time. The quality of the coffee from Nespresso and the engineering behind their machine in my opinion produce the best cup of coffee without breaking the bank.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, October 13, 2021
Thank you for your review, Timothy. We are glad to hear that your Vertuo Next machine is meeting your expectations and that you are taking such good care of the equipment. If you run into issues you can call 800-562-1465 where you'll have access to a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA