Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,993 Reviews)
Rating breakdown 5,993 reviews
5 Stars
4,320
4 Stars
705
3 Stars
230
2 Stars
207
1 Star
531
77%of customers recommend this product.
(
2,615 out of
3,378)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Mexico Review
on February 25, 2024
Posted by: Jo
from New York, NY
[This review was collected as part of a promotion.] Mexico is my favorite flavor it has the right balance of strength and acidity to start my day
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love it
on February 25, 2024
Posted by: Taylor
from Nj
[This review was collected as part of a promotion.] I love my machine- the only thing that stinks is that it’s less than a year old and the light on top is half green had red. I bought the cleaning solution for it, did the cycle and it’s still green and red
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Dependable and convenient
on February 25, 2024
Posted by: cafephiliac
from Maryland
[This review was collected as part of a promotion.] I've had this machine for some time now and it works just as well as when I first bought it. There are some small flaws that I am sure is either user error or age - the pod will get stuck and not fall in the storage or it takes awhile/a few button presses to get it to read the pod and brew - but other than that it makes an excellent cup of coffee every time.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, February 29, 2024
Thank you for your review. We're delighted to hear that you're enjoying your machine, and that it's proving a reliable and delicious cup of coffee. The Vertuo Next comes with a 1-year warranty, as well as lifetime troubleshooting assistance. Should you encounter any issues, we invite you to reach out via our toll-free number, 800-562-1465. Enjoy!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Versatile Machine
on February 25, 2024
Posted by: Mark
from Florida, USA
[This review was collected as part of a promotion.] I appreciate the machine's ability to make quality drip coffee and expresso in the same unit
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Fantastic until it stopped working
on February 25, 2024
Posted by: CoffeeGirl
from Yardley PA
[This review was collected as part of a promotion.] I loved this for a few months. Nespresso fixed it but broke again as soon as warranty expired.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 29, 2024
Thank you for your review. We're dismayed to learn that your Vertuo Next machine is no longer working. The Vertuo Next comes with a 1-year warranty, as well as lifetime troubleshooting assistance. If necessary, we also offer out of warranty replacement and repair options. For additional help, we invite you to reach out via our toll-free number, 800-562-1465. We hope to hear from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on February 25, 2024
Posted by: Britt
from Pfafftown,NC
[This review was collected as part of a promotion.] Hands down one of the best purchases I have ever made. We have had our machine now for over 4 years. We have never ran into a problem with it. I thought at first having to order the coffee would get old, but honestly it’s no issue. Shipping is fast and free. I have recommended this machine to more people than I can keep up with. If you are on the fence…now’s the time! Your coffee experience will never be the same!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Coffee
on February 25, 2024
Posted by: bamagirl32164
from Palm Coast, FL
[This review was collected as part of a promotion.] After asking my husband for 2 years for a Nespresso, he finally bought me one for Christmas. We love it!!! He actually uses it more than me. The coffee is amazing and I love that the pods can be recycled unlike Keurig pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Balance
on February 25, 2024
Posted by: Mimi
from West Palm Beach, FL
[This review was collected as part of a promotion.] I have been using Nespresso Coffees for at least 10 yrs! Both originaline and vertuoline deliver the truest, most delicious coffee flavors. Tasting notes are right on and all the coffees are highly digestible, never producing acidity or reflux to the gut! Love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA