Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,993 Reviews)
Rating breakdown 5,993 reviews
5 Stars
4,320
4 Stars
705
3 Stars
230
2 Stars
207
1 Star
531
77%of customers recommend this product.
(
2,615 out of
3,378)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
3
Great coffee but machine leaks
on February 24, 2024
Posted by: Monbon10
from Sacramento, CA
[This review was collected as part of a promotion.] I’ve had this Nespresso for about 6-8 months. The Nespresso was working great up until a week ago. Now, everytime I put a pod in to make coffee, the machines works as it should but then 5 mins later I come back to it and there is coffee that leaks from the back. I have tried everything to fix it but it keeps doing it and I am not sure why. Other than this, I love it. I just wish there was better information on how to trouble shoot
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, February 26, 2024
Thank you for your review. We are dismayed to learn about your recent issues with your Vertuo Next machine. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. We hope you will reach out to us soon, as we are confident we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Super sleek design
on February 24, 2024
Posted by: SaraStein
from Houston, TX
[This review was collected as part of a promotion.] The espresso quality is so great, and so easy to use. I love the quantity of different pods you can buy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I like my vertuo nespresso very much!
on February 24, 2024
Posted by: NN79
from Florida
[This review was collected as part of a promotion.] I got my new vertuo nespresso a while ago and so far is great! I really love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A great alternative
on February 24, 2024
Posted by: Ruth22
from Laguna, ca.
[This review was collected as part of a promotion.] When you want the taste but on caffeine overload , try Nespresso decafs and half decafs. Best decafs I’ve ever tasted. Highly recommend keeping a sleeve around.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Highly Recommend!
on February 24, 2024
Posted by: amy24
from Buckeye, AZ
[This review was collected as part of a promotion.] I love my Vertuo Next and use it every single morning! Love all the different coffee flavors and options & that it tastes just as good if not better than an actual coffee shop! Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Creamy goodness
on February 24, 2024
Posted by: Alx
from Dallas
[This review was collected as part of a promotion.] We really like our Vertuo. So much that we’ve forgotten about drip coffee. The coffees are consistently rich and creamy, so far we haven’t had any issues with our machine. We descaled it or at least attempted, and that was a bit challenging. Other than that, we really like
It!
It!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
It’s ok
on February 24, 2024
Posted by: CB15
from Scottsdale AZ
[This review was collected as part of a promotion.] Virtual next is OK, I prefer the original virtual machine as I think it produces a better coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 26, 2024
Thank you for your review. We're sorry to learn that the coffee brewed by your Vertuo Next machine is not meeting your expectations. Taste concerns can sometimes be attributed to expired sleeves, over-extraction, or a build-up of scale within the brewing unit. We recommend running a weekly rinse cycle and descaling every 300 capsules to ensure the best flavor experience. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our machine experts would be delighted to aid. Please do not hesitate to contact us for assistance. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great but a little slow
on February 24, 2024
Posted by: Sue
from Fla
[This review was collected as part of a promotion.] We have the chrome style which is a lot nicer than the original versions of the coffee maker (we had 2 others). The original style heated and dispensed coffee more quickly; the only difference between the original and the Next is that the next has other features (that I don’t use very much, other than the built in milk frother). The next heats and dispenses coffee more slowly- the basic no frills original was faster and the coffee was hotter. the Next’s features and looks sold me on an expensive appliance because it dispensed milk and was much nicer looking. I have both machines now- sometimes I just want a good quick cup of coffee, so I’m tempted to go back to my regular machine at times. I just try to be more patient now, because the original machine isn’t nice looking at all. It didn’t get the next level with the water dispenser. Hot water wasn’t enough of of an upgrade feature to buy that one. I can hear my own water. The machine is jut ok.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 26, 2024
Thank you for your review, Sue. We appreciate your feedback regarding the design of the Vertuo Next as well as the brewing speed. These comments have now been documented and forwarded on for review. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA