Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,541 Reviews)
Rating breakdown 3,541 reviews
5 Stars
2,782
4 Stars
417
3 Stars
110
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Easy to Use and Great Coffee
on December 29, 2025
Posted by: Tripleellen
from NJ
[This review was collected as part of a promotion.] I've had my Vertuo Next for four months and have enjoyed every cupful of coffee. The machine is easy to operate and make nice hot coffee with that wonderful crema.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Leave Starbucks behind! Nespresso rocks!
on January 6, 2026
Posted by: Rhogan
from Chandler, AZ
[This review was collected as part of a promotion.] Our Newpresso experience has been AMAZING! We frequent the store in Scottsdale for the “full” experience with taste testing and seeing what’s new. My husband’s Starbucks habit has been almost squashed - he much prefers his Nespresso flavor - and it’s easy enough to grab on the way out the door. The frother makes amazing lattes and gives my creativity happiness!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful machine
on September 22, 2025
Posted by: Stacey
Died within 7 months, tried descaling twice, it still won't work.
Response from Nespresso USABy Antonia, Customer Relations, September 22, 2025
Thank you for your review, Stacey. We stand behind our brand and every Nespresso machine is covered under at least a one-year warranty. Please call 800.562.1465 and a Machine Expert will be pleased to troubleshoot over the phone with repair or replacement options, if needed.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible design
on November 30, 2025
Posted by: Needrealcoffee
from Oxford michigan
Weakest coffee ever unless you drink pure espresso. Then it makes 50% strength cup. Uses double the grounds for regular coffee unless you like drinking what looks like pee or iced tea. Coffee is barely warm. Needs to be reheated before drinking. Too physically hard to operate. Will fall over unless you hold it still WHILE twisting a lever WHILE you push down on the top.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, December 1, 2025
Thank you for your review. We're disappointed the Vertuo Next did not meet your expectations. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465. We'll be happy to help assist you. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolute Pass - not worth the headache
on August 12, 2024
Posted by: Kickinitoldskool
from Minnesota
Absolute fail on my part not to read reviews before purchasing. This machine has not easily brewed a coffee capsule since day one. I get blinking red lights, solid orange or red lights. Things that should spin don’t always. I’m glad I bought it on sale but I don’t even have patience to spend more time troubleshooting. It refuses to connect to my phone via Bluetooth and it feels like help can’t happen since it’s not connected to the app. Will stick with my Original Line machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, August 14, 2024
Thank you for your review. We appreciate your long-standing relationship as a Nespresso customer, Emily, and we know your time is valuable. Please allow us the opportunity to regain your confidence and call at your convenience when you're near your Vertuo Next. We're here 24/7 at 800.562.1465 and have noted your concerns on your account. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not choose this machine
on December 31, 2024
Posted by: AOG
We have used Nespresso for years. We thought we would upgrade from our VertuoPlus machine to the VertuoNext to be able to explore all the coffee options that Nespresso offers. However, it is going way back in time. The VertuoNext machine is very manual, almost feels like you are forcing it to make you a coffee. You have to push down the lid with force while simultaneously turning the leaver to lock it. The whole machine moves on the counter trying to just close the lid. It is also louder than the VertuoPlus. And unfortunately the reason we purchased the VertuoNext for the range of coffee options, like the 12oz coffees, but spoiler alert, the VertuoNext machine is too short to fit a mug that can hold 12oz under the spout. We had to sit the machine on a cutting board to be able to fit our larger mugs underneath.
Overall, we have been using the VertuoNext for two months now and we are not impressed. Once our 12oz capsules are done will switch back to our older VertuoPlus machine. I do not recommend the machine to anyone new to Nespresso or existing customers.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 2, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No good
on July 24, 2024
Posted by: Vic
from Naples - Florida
Do not recommend this unit.
It’s just a constant battle to get it to work
It’s just a constant battle to get it to work
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., July 25, 2024
Thank you for your review, Vic. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy it!!
on December 8, 2024
Posted by: PassonthisMachine
from Hudson, Wisconsin
I’ve had this machine for a year now. The very first time using it out of the box it gave an error message that I had to troubleshoot. Since then it works on the first attempt maybe 1/10 times. It’s honestly made my morning coffee the most stressful part of my day. Wouldn’t recommend to my worst enemy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 9, 2024
Thank you for your review. We are dismayed to learn that you were experiencing issues the moment you removed your Vertuo Next machine from the box. We offer a lifetime of troubleshooting via our toll-free number 800562-1465. Our Machine Experts would be delighted to assist you and provide you with the best resolution. Please do not hesitate to contact us. We trust we can provide a satisfactory outcome.
Written by a customer while visiting Nespresso USA