Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,460 Reviews)
Rating breakdown 3,460 reviews
5 Stars
2,717
4 Stars
405
3 Stars
106
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,690 out of
1,936)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Our favorite coffee
on December 14, 2025
Posted by: Jim
from Michigan
[This review was collected as part of a promotion.] We have been loyal fans for years. Over those years we have had the opportunity to select a variety of coffees to suit our taste and we have never been disappointed. We just purchased a Nespresso machine for our daughter and her spouse for Christmas and expect they too will enjoy Nespresso for years to come.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Already Disappointed
on January 6, 2026
Posted by: AD
I just bought this machine & I’m already anticipating for it to break prematurely… I have seen the same comments about this particular machine eventually breaking in less than a year on two different sites. I hope they fixed this issue recently.
Response from Nespresso USABy Allison, Customer Service, January 8, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
LOUD
on January 21, 2026
Posted by: SacBikeNut
from Fair Oaks, California
My wife and I bought this to replace a 5 year old unit that we moved to our RV. This Next unit is unbelievably loud, and vibrates uncontrollably (slight exaggeration). Our old unit was very quiet, and still is. We are very disappointed in the build quality. For the money it should be much quieter!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Satisfying many taste profiles!
on December 23, 2025
Posted by: Ted0909
from Colorado Springs, Colorado
[This review was collected as part of a promotion.] This is a perfect coffee machine for a small office. I am impressed by the large range of coffee roasts and "intensity". There is quite a difference between the four I have tried so far. They all brew with a good amount of crema, which is superior to any Keurig cup of coffee, and gets much closer to a good coffee shop cup o'Joe.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee/espresso
on December 29, 2025
Posted by: Anger0409
from Minnesota
[This review was collected as part of a promotion.] Received this for Christmas, I have enjoyed it everyday. I only got to enjoy Nespresso when I visit my son in Phoenix, but now I can enjoy great coffee everyday t. Home
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso!
on January 29, 2026
Posted by: None
from Cullman, Alabama
[This review was collected as part of a promotion.] Bought this for my daughter and she loves it!uses it every day. Great coffee, so many flavors to choose from!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great at first! Lasts 1 year - very noisy also
on July 20, 2024
Posted by: Denise
from Orlando, FL
I’ve had many Nespresso machines throughout the years. Overseas I always had the original line, same for my entire family. We’ve never had any issues and we are Nespresso customers basically since they first came out. I now live in the US for 3 years and my third Vertuo line machine just stopped working. I guess either the Vertuo line is horrible or the machines sold in the US are lower quality. A coffee machine is not supposed to be disposable. And there are 2 years warranty for most machines, they offer only 1 yr for Vertuo Plus, does that mean they expect it to brake shortly after a year?
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review and honest feedback, Denise. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at your earliest convenience at 1-800-562-1465 so our Machine Experts can work with you to resolve your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful product with incredibly short lifespan
on July 20, 2024
Posted by: MK
from Toronto
I have bought 2 of these and both broke within a few months. I descale often and it still breaks. It first starts of with doing the cleaning cycle nonsense which only temporarily fixes it, but eventually these just stop completely altogether. Every forum you go to will say the same thing; I really wish I did some research before getting these. DO NOT BUY! I have gotten maybe 100 uses out of each one, which is less coffee than going to a cafe.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact our Machine Experts at your earliest convenience at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA