Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,993 Reviews)
Rating breakdown 5,993 reviews
5 Stars
4,320
4 Stars
705
3 Stars
230
2 Stars
207
1 Star
531
77%of customers recommend this product.
(
2,615 out of
3,378)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Great features
on February 24, 2024
Posted by: Bede81
from Miami FL
[This review was collected as part of a promotion.] I bought Nespresso vertuo pods and I loved!!! I make hot and iced coffee by Nespresso every day
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Decent coffee
on February 24, 2024
Posted by: Bochie
from California
[This review was collected as part of a promotion.] A bland and uninspiring brew that fails to captivate the palate. Lacking depth and complexity, this coffee leaves much to be desired, offering a forgettable and lackluster experience. While convenient, its mediocrity falls short of the rich flavors and aromatic intensity expected from a premium blend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 26, 2024
Thank you for your review, Carson. We're sorry to learn that the coffee brewed by your Vertuo Next machine did not meet your expectations. We produce some of the highest quality coffee in the world. At this time, only 1-2% of the world’s coffee crop meets our quality standards and specific taste and aroma profiles. These measures have been taken to ensure that we can continue to offer our customers the high quality of coffee they expect from Nespresso. Taste concerns can sometimes be attributed to expired sleeves, over-extraction, or a build-up of scale within the brewing unit. We recommend running a weekly rinse cycle and descaling every 300 capsules to ensure the best flavor experience. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our machine experts would be delighted to aid. Please do not hesitate to contact us for assistance. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!
on February 24, 2024
Posted by: Sarah Faye
from Los Angeles , CA
[This review was collected as part of a promotion.] Love my nespresso maker and I Love the double espresso dolce. It’s perfect with every creamer I have. If you haven’t tried it and are thinking about it, get it! It’s not sweet and it’s not bitter it’s just a perfect blend for morning and night, hot or cold!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the double espresso!
on February 24, 2024
Posted by: Dah94
from San Francisco, California
[This review was collected as part of a promotion.] I bought a few sleeves of the double espresso. The flavor and taste is as good as I get in a cafe. There is a solid amount of crema, and the taste is solid all the way through. I definitely would buy the double espresso capsules again and again.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee
on February 24, 2024
Posted by: Vwdot
from Detroit Michigan
[This review was collected as part of a promotion.] Love the Taste and the immesh variety of strength .
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine
on February 24, 2024
Posted by: Rob
from Deer Park WA
[This review was collected as part of a promotion.] I have told several friends and after they taste the coffee they have bought their own machines
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the coffee!!
on February 24, 2024
Posted by: Schucka82
from Washington, IL
[This review was collected as part of a promotion.] I’m so glad I bought this machine! I didn’t give 5 stars only because it’s very loud when running and pushing the top part down and twisting it locked feels like it will easily break someday.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, February 29, 2024
Thank you for your review. We're delighted to hear that you're enjoying your Vertuo Next machine, and appreciate your feedback regarding the sound and locking mechanism. Your comments have now been forwarded on to the appropriate teams here for further review. The Vertuo Next comes with a one-year warranty, as well as lifetime troubleshooting assistance. If you have any questions or additional feedback, we invite you to reach out via our toll-free number, 800-562-1465. Enjoy!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love his little gem
on February 24, 2024
Posted by: Kimberlyhh
from Salem, Oregon
[This review was collected as part of a promotion.] Got two now the first was so great I got a second one for our trailer. Easy to use Fast and sooooo good. Makes a perfect cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA