Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,520 Reviews)
Rating breakdown 3,520 reviews
5 Stars
2,763
4 Stars
416
3 Stars
109
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
4
Simple, Good Machine
on May 6, 2024
Posted by: Courtney
from Florida
Lots of negative reviews on here but wanted to say my machine works great. I've had it for almost a year now and really no significant issues (very VERY occasionally I have to take the plug out and out it back in). The app kind of sucks but fortunately all the features can be used without it. Good machine, good coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Coffee
on May 15, 2024
Posted by: Rizer
from Sheridan, WY
[This review was collected as part of a promotion.] I decided on a whim to go into the Nespresso store to look around. I was not really looking into getting a new coffee maker. Then, I tried a coffee in the store. I was sold. Now, I have two Vertuo machines.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on May 16, 2024
Posted by: Yordie
from Oregon
[This review was collected as part of a promotion.] Nespresso best company to buy from! Never disappointed.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on May 20, 2024
Posted by: hpal
from Memphis, TN
[This review was collected as part of a promotion.] we enjoy our machine nightly! It's great to have so many choices of drinks as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
I would prefer a different less problematic model
on May 23, 2024
Posted by: Darby
from Ohio
Purchased this in November of 2023, and, when it works, it's absolutely GREAT, And I honestly, I use it maybe 3x a week, so in the scheme of things, not that often... I have had recurrent issues with it. Worked great for a month or two, and then lots of little hiccups.
Examples: I will do a cleaning flush (bit frustrating but doable), then it will work great, and then I'll have the very next cup experience an inexplicable malfunction. Sometimes it's remedied simply by lifting the lid as if I were putting a new pod in, closing it and hitting the button. Other times, if I simply lift and replace the water reservoir (after it not being touched at all) and press the button, it'll work.
Completely frustrating. This model has issues and I'd recommend you research to choose another model and save yourself the headache. I have much regret with this model
Examples: I will do a cleaning flush (bit frustrating but doable), then it will work great, and then I'll have the very next cup experience an inexplicable malfunction. Sometimes it's remedied simply by lifting the lid as if I were putting a new pod in, closing it and hitting the button. Other times, if I simply lift and replace the water reservoir (after it not being touched at all) and press the button, it'll work.
Completely frustrating. This model has issues and I'd recommend you research to choose another model and save yourself the headache. I have much regret with this model
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, May 24, 2024
Hello. We appreciate your honest review, and we are disappointed that there is an issue with your Vertuo Next. All of our machines come with at least a one-year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
good while it last
on June 3, 2024
Posted by: lsm0991
from Chicago IL
I have had for about a year, it worked great until one day it just stopped. I tried plugging it into four different outlets in my kitchen and each one, nothing. I tried the instructions from the manual and even went on to YouTube and could not get it to turn on. The second issue I have is that there is no separate cleaning button. From what I gather this is a general Nespresso issue. So it may not only apply to this machine. There are some things I like about it which are the variety in sizes that it accommodates and sleek look. But the machine does not last very long.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 4, 2024
Thank you for your review. If you ever need assistance with cleaning the VertuoNext machine, such as running a priming cycle or descaling, please do not hesitate to contact us through our toll-free number. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. We are available 24 hours a day, seven days a week at 1-800-562-1465, so you may call anytime at your earliest convenience. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great and easy use!
on June 3, 2024
Posted by: Nespresso1
from Sunny isles beach, florida
[This review was collected as part of a promotion.] I love the machine and how easy it is to use. I have been using it daily!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Internal Leak within 14 months.
on June 19, 2024
Posted by: Michelle J
from Scottsdale
Not even two years old and it started leaking significan amounts of liquid into the pod dispenser. Troubleshooting with Nespresso support led to conclusion that it had an internal leak but no longer under warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, June 20, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that we offer replacement and/or repair assistance through our toll-free number, 800-562-1465, even when your machine is out of warranty. We are confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA