Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Love the coffee, when the machine works.
on February 17, 2022
Posted by: nightshiftRNwithnocoffee
from Dallas, Tx
I was given this model for Christmas 2020, and it would no longer work by December 2021. It is used once a day, gently... it was connected to my phone, and I followed the instructions on cleaning and decanting. Still not working. I wasted many pods attempting to get this to work. Finally called Nespresso and it was replaced with the same model. Thank you! BUT one month in, that one stops working too. Wasted more coffee pods attempting to get it to work, but it just wouldn't. Called Nespresso again and just received another replacement, but a different model. Don't waste your money on this model.Customer service is always amazing though!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delight that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. We offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase this machine
on February 18, 2022
Posted by: Frustrated
from Boston, MA
This thing is great when it works...but it works less than 50% of the time. Then you eject a perfectly good pod into the waste basket. White, solid light shows up, hit the button, and then....nothing. It's incredibly frustrating. You can unplug it for a bit then plug it back in and it will work for a cup or two. But then the same thing happens. Such a shame because it's really good when it works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 19, 2022
Thank you for your review and we are disappointed to hear that there have been issues with your VertuoNext. Your machine comes with a one year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 leaking machines in less than 30 days
on February 19, 2022
Posted by: mdhilly
from Arkansas
3 days after purchasing the Vertuo Next, it began leaking a substantial amount of water from the top of the machine. We returned it to the department store where it was purchased and received a replacement machine in the same model/color. The new machine performed well for 8 days before it began leaking from the top as well. We've been using our old Keurig until we're able to speak with Nespresso customer service for another replacement machine. We're going to give Nespresso one more chance before walking away from the brand. The coffee quality is incredible but our overall experience with the Vertuo Next has been a big disappointment so far.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 21, 2022
Hi MdHilly. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolutely terrible
on April 13, 2022
Posted by: melissa
from Madison, WI
The coffee is good. But the Verto Next machine is pure junk. Mine worked for a little over a year, which after reading the reviews is actually a miracle. But now it works only randomly, I've spent hours googling how to get it to work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 14, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible!!! Barely last a year!!
on April 18, 2022
Posted by: Crystal B
from Chicago
My 4th machine broke after 15 months. Wasted quite a bit of coffee either from not reading codes or coffee pouring out from bottom of the machine. I spent more time trying to make a cup of coffee than actually enjoying it! So disappointing, especially for the price!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, April 19, 2022
Thank you for your review. We're disappointed to learn about the technical issues you have experienced with the Vertuo Next machine. Please contact us any time at 800-562-1465 and a Machine Expert would be happy to assist you .We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on April 21, 2022
Posted by: SAM
from Fort Worth, Texas
So frustrated with this machine and this company. I got my Vertuo Next for Christmas 2021 and it's April 2022 and it's not working. Orange flashing light and leaking out the sides. Now it won't even try to work. Nespresso should replace every Vertuo Next machine they sold. I don't need help restarting or trouble shooting my machine. The reviews speak for themselves.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 22, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
love the look, hate the machine
on May 2, 2022
Posted by: EFRovi
Got this machine as a Christmas gift and have been having issues with it already. The lever to open and close the lid is getting progressively harder to maneuver even after putting some machine oil on it (as directed by customer service). Then for the last couple weeks I have been getting an error message on the machine and have had to trouble shoot with customer service a couple of times until they eventually just said they'll send a replacement. The machine also never connected to wifi so i never got to enjoy that feature (and tbh I didnt need it.. just wanted a cup of coffee).
I ended up requesting a completely different model since i don't want to deal with this one again.
I ended up requesting a completely different model since i don't want to deal with this one again.
On a positive note - customer service is amazing and I would not hesitate to call them again for anything.
This machine was a major bummer for me though...
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 3, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. We're glad to see you were able to speak with a machine expert and have a new machine on it's way. Please don't hesitate to reach out to us for further assistance. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine failed after 1 year
on May 19, 2022
Posted by: k9tym
from Orlando, Florida
Nespresso has totally failed in this machine it is terrible. I purchased this machine 3/21/2021 and it already failed I got the orange blinking light and would not make coffee. Tried everything cleaning, reset factory settings etc nothing worked. This machine is terrible and cheaply made that is probably why it failed so quickly. Do not buy this machine it is terrible and the coffee does not even come out hot. Very dissapointed and Nespresso would not replace because It was just over a year so shame on you for not producing a quality product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 20, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine stopped working to your satisfaction after your warranty expired. We have out of warranty repair and replacement options via our Assistance Service Program. We’re pleased to see you replaced your machine with a VertuoPlus machine. Your VertuoPlus machine has a one year warranty from the date of purchase, and a lifetime of troubleshooting via our toll-free number 800-562-1465. Should you need assistance with your new machine, we’re available 24 hours a day and 7 days a week by phone, for your convenience. Enjoy your new VertuoPlus machine, as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA