Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,520 Reviews)
Rating breakdown 3,520 reviews
5 Stars
2,763
4 Stars
416
3 Stars
109
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Perfect cup of coffee while looking cool
on March 22, 2024
Posted by: Brooklyn Bruh
from NYC
[This review was collected as part of a promotion.] I’ve had my old Vertuo for 10 years when I decided to upgrade. The new Vertuo next has a nice ascetic, comes ant a great price point and makes the perfect cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Durable!
on March 25, 2024
Posted by: Ivygreen
from Jacksonville, FL
Great durability. Used mine for 4 years so far. No problems. I just clean on a regular basis 😊
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks after warranty expires
on March 31, 2024
Posted by: 2nd broken vertuo
from California
Breaks outside of warranty. This is my second vertuo (first broke outside of warranty, also)
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, April 1, 2024
Thank you for your review. We’re sorry to learn that the Vertuo Next does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Frequent Errors
on April 15, 2024
Posted by: MJB
from Richmond, VA
My machine blinked error after error. Once I finally reached an assistant, they gave me a list of things to try. I have no time for this and I will be buying a different brand.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, April 17, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too difficult to open and close
on April 20, 2024
Posted by: Emily
from Arizona
The machine makes coffee fine, but this is THE most difficult machine to open or close. It's so incredibly hard on my hands that I am looking to purchase a different one. I had one other model prior to this one that was just a touch of a button, it was even a cheaper model than this one. I don't know how or why they decided to go with this mechanism for the lid. If you have arthritis or any issues with opening/closing stuff I would NOT recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us. Our Machine Experts would be delighted to troubleshoot your machine and provide you with the best resolution. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on May 2, 2024
Posted by: HB
from Boise, ID
[This review was collected as part of a promotion.] I bought this a month ago as my second nespresso. We are splitting our time between two states and I meant to bring my nespresso machine with me and forgot it. I love this machine so much that we decided to just buy a second one for the next 6 months! It is a part of my daily routine and I love how easy it makes my morning coffee experience.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee!!!
on May 2, 2024
Posted by: Tishalea
from Keizer Oregon
[This review was collected as part of a promotion.] I bought a Nespresso Vertuo machine for my home and loved it so much I had to buy one for my vacation home because I can’t live without it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on May 5, 2024
Posted by: BZ
from Knoxville, TN
[This review was collected as part of a promotion.] I bought this for a gift. I have a Nespresso machine and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA