Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
3
Machines don’t last
on December 4, 2025
Posted by: Coffee
I bought the Vertuo Next last July and a little over a year and a half the Vertuo has already died on me. This is my second Nespresso with a short shelflife, therefore I am breaking up with them.
I am a one cup a day kind of gal and a coffee machine of this caliber should last more than a year. Sorry Nespresso I love your coffee, but your machines just can’t handle it. I’m done!
I am a one cup a day kind of gal and a coffee machine of this caliber should last more than a year. Sorry Nespresso I love your coffee, but your machines just can’t handle it. I’m done!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, December 5, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad machine - don't buy!
on August 7, 2024
Posted by: IndigoRose
This machine is just simply. bad. I've had it for a little more than a year, already had a replacement, and it still does not work. It requires tons of attention, and every time it breaks due to a new issue. I spend more time on the phone with the support than I do drinking coffee. My brother has the same machine, and, alas, he has issues all the time. I had the original machine for years, and never had problems with it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 8, 2024
Hello, and thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations, however we are thrilled to see your machine was replaced by one of our machine experts. If you need assistance with your replacement VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on October 22, 2025
Posted by: Coffeenerd
First one went out right before warranty ran out. They sent
E a refurnished machine and now having the same issue. I had my Keruig for longer and this one cost way more. Highly disappointed.
E a refurnished machine and now having the same issue. I had my Keruig for longer and this one cost way more. Highly disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, October 23, 2025
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome Coffee Machine
on May 14, 2026
Posted by: CHILL
from Cleveland, OH
I purchased this for my birthday September 22, 2025. This has been the best buy ever. If you are a real coffee and espresso drinker, look no further. You are just wasting money on any other brand
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simplicity, Elegance, Deliciousness
on January 7, 2026
Posted by: VioletsDrummer
from Chicago, Illinois
[This review was collected as part of a promotion.] I’ve been using a Nespresso for more than a decade. The coffee, espresso, and fancy drinks I make are so delicious as well as economical. I had the original Vertuo machine and brought it to work… so I needed another one for my home. I chose the Vertuo Next. It is simple to use and like the original makes all the sizes and styles. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love Nespresso - Vertuo Next +/-s
on April 2, 2026
Posted by: WB
from St. Paul MN
[This review was collected as part of a promotion.] I like the larger size cup capability. I don’t love the lock/unlock feature. I like the Vertuo Pop design better.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Special Treat
on November 20, 2025
Posted by: Dlc
from Mobile, AL
[This review was collected as part of a promotion.] I love my Verturo Next! It makes the most amazing coffee. I will never be without a Nespresso! It has spoiled me!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Hope it lasts
on January 1, 2026
Posted by: Lala
from Rockford, IL
[This review was collected as part of a promotion.] This is my second Vertuo Next. The first one I got broke after one year of use. I had just past the 12 month warranty period, unfortunately. I was offered a slight discount on a new machine. Hoping this one continues to work!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA