Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,460 Reviews)
Rating breakdown 3,460 reviews
5 Stars
2,717
4 Stars
405
3 Stars
106
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,690 out of
1,936)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
My Special Treat
on November 20, 2025
Posted by: Dlc
from Mobile, AL
[This review was collected as part of a promotion.] I love my Verturo Next! It makes the most amazing coffee. I will never be without a Nespresso! It has spoiled me!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Hope it lasts
on January 1, 2026
Posted by: Lala
from Rockford, IL
[This review was collected as part of a promotion.] This is my second Vertuo Next. The first one I got broke after one year of use. I had just past the 12 month warranty period, unfortunately. I was offered a slight discount on a new machine. Hoping this one continues to work!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on January 20, 2026
Posted by: jos
from Madison, WI
[This review was collected as part of a promotion.] I received this as a christmas gift and i’m obsessed! an old friend of mine had one and i couldn’t wait to have my own.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken in under a year
on July 31, 2024
Posted by: Nick
from Westwood nj
Less than a year and it broke. Does not start brewing
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, August 1, 2024
We're sorry to hear that there is an issue with your machine, and we do appreciate your honest review. If you already haven't, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died right after warranty.
on August 2, 2024
Posted by: Doug
After a year and a half the machine died. Yes technically outside of the warranty period so we are owed nothing but having to buy a new one after so little time. I’d rather support a company that trusts their products and supports the customer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We also offer out-of-warranty options. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the coffee- hope machine long lasting
on December 31, 2025
Posted by: UrbanTexan
from Houston, TX
Gift for my birthday first of October. Have loved the coffee and reordered several different sleeves including holiday blends. All have been excellent. 7.7 pods are really great when we do not want to make a full pot of coffee. Wish it produced a little hotter cup of coffee but overall excellent results. After reading the lower rating reviews, I have concerns with the quality of the machine and how long it will last. So far so good but will be sure to write a review if I see quality issues. For now, loving the different flavors. We use the 7.7 pods into a smaller Yeti double walled cup which keeps coffee hotter for longer periods of time. We also use filtered water which we believe delivers a better tasting coffee. When everything is working as designed, it is one of the best tasting coffees in town.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great if you only want it for a year
on August 4, 2024
Posted by: jval94
coffee tastes good and its really convenient…for about a year. and then the machine stops reading the capsules, and you have to waste SO many capsules just to get your cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Ease of use and great coffee
on November 25, 2025
Posted by: Ea
from Colorado
[This review was collected as part of a promotion.] Bought one for myself and my son used it more than I do. Got him one for xmas
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA