Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
So disappointed!
on October 22, 2023
Posted by: bob27
from New Jersey
I bought this about a year ago, used it 3-4 times a week at my office, six months in it just stopped working. I looked at the manual, YouTubed a remedy. Nothing worked. It’s in a box collecting dust. I’m back to my old coffee pot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, October 24, 2023
Thank you for your review. We are sorry to learn you have been experiencing issues with your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts will be delighted to assist you with some troubleshooting steps. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us. We’re available 24 hours a day and days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would not recommend
on October 22, 2023
Posted by: KD
I was initially excited to upgrade my coffee experience. Sadly, my machine just completely stopped working. I attempted all the different troubleshooting instructions. Nothing works. It will now be thrown out. The machine was used lightly, and only a few times throughout the week, so I expected it to last me more than a little over a year. I am now stuck with a ton of pods. I recommend looking at other coffee machines or sticking to the simple brewing ones.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, October 24, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll – free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Our machine experts will be delighted to provide some troubleshooting steps to resolve your machine issues. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointment in a Cup
on October 25, 2023
Posted by: Laura
I love Nespresso coffee, but the Vertuo Next is not a good machine. My first one was so loud I compared it to a plane taking off. Nespresso was kind of enough to replace that one, but now the replacement stopped working. I pressed start one morning and it wouldn’t work. We did the regular troubleshooting and they said it’s a device issue. This has all happened in under 3 years, too. So disappointing!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, CRC, October 27, 2023
Thank you for your honest review. We are dismayed to learn of your experience with our Vertuo Next machine. We take pride in providing high quality products, and this does not meet our standards by any means. Our machine experts would be delighted to further discuss your concerns and help resolve your machine issues. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not last
on November 27, 2023
Posted by: CSorden
from New Jersey
Less than two years and it broke. It gets so frustrating trying to brew and always get the red light. Offered to fix since it is out of warranty or I can buy new.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lis, Customer Service, November 28, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine stopped working to your satisfaction. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We’re pleased to see you have already discussed your out of warranty options to either repair your machine for $65.00 or purchase a new machine with an out of warranty discount of 35%, which cannot be combined with any machine promotional offer. When you’ve decided which option best suits your needs, please contact Nespresso directly at 800-562-1465. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No good
on December 25, 2023
Posted by: Bl2002
I got this for Christmas today, and wasted four of their expensive coffee pods trying to get it to work. It kept saying that the water tank was full when it was not, and I finally got it to work by blowing into a straw attached to one of the valves, which I saw on a random YouTube video?? Totally wild for a product that is supposed to be high-qualify
Response from Nespresso USABy Antonia, Customer Relations, December 27, 2023
Thank you for your review, Beverly. While we hope you've remedied the issue with your new Vertuo Next, we're here to provide personal assistance, 24/7, at 800.562.1465. Call anytime and a machine expert will be happy to guide you or troubleshoot over the phone.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Breville is solid; need more 12 oz offerings!
on February 27, 2024
Posted by: Americano
from Denver
[This review was collected as part of a promotion.] I've owned a number of Breville products and they have never disappointed me; the Vertuo Creatista is no exception. PLEASE, offer more 12 oz selections!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Convenience and Quality
on February 28, 2024
Posted by: Anonymous
from Chestertown, MD
[This review was collected as part of a promotion.] We bought this last year for a Christmas present and the convenience it brings to a morning brew can't be beaten.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee machine
on February 28, 2024
Posted by: Kwika91
from Chicago Illinois
[This review was collected as part of a promotion.] I bought this coffee machine 2 months and I’m so glad I did. It works very well. The milk frotter froths the almond milk well. It looks stylish on my counters too. I highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA