Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,520 Reviews)
Rating breakdown 3,520 reviews
5 Stars
2,763
4 Stars
416
3 Stars
109
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
GET A DIFFERENT MODEL - Great coffee and support
on August 7, 2023
Posted by: dorene14
from Haines, Alaska
I bought this 2 years ago and in the span on 2 years I have gone through 2 of these machines. I was very thorough with maintenance and descaling, but each of them ended in technical errors. I WOULD NOT recommend this machine. I would highly recommend the VertuoNext. I have had that machine for a year and have had zero problems. I love nespresso but this machine is a costly disappointment. However, the warranty on all machines are great. They have replaced my replacement with a brand new and nicer model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, August 9, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love 5oz n XL capsules, machine wks great!!!!
on August 9, 2023
Posted by: Anita in Peachtree City
from Peachtree City, GA
Been with Nespresso 20 years and have purchased and loved six machines since the D300 that we started with to the Romeo, two pixies, a vertuo plus and now this vertuo next. We've experienced excellent quality with every machine seemingly lasting forever. While this machine is not the easiest to use as it takes a bit of effort and two hands to open and close, etc. it is my favorite. That it brews 6 capsule sizes of delicious coffee, with the 5oz, and the two XL sizes being our faves, makes this an amazing coffee maker. I love to brew the 18oz XL capsules into pretty little pitchers for my husband and myself to both enjoy multiple smaller cups. As with other previous models purchased, the vertuo next has worked well out of the box with zero operating issues. I highly recommend this machine. PLEASE COME OUT WITH A HIGHER CAPACITY PROTHER THAT IS EASIER TO CLEAN as a complement to the XL brewers and capsules
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fave coffee!
on August 14, 2023
Posted by: Krod
from Tampa, fl
[This review was collected as part of a promotion.] I got this machine from a friend a few months ago and my life has never been the same. I love it so much and the coffee is so yummy that I’ve made two other people already buy their own as well and no regrets so far! You will never ever want any other coffee, I promise you!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
BEST coffee! BEST espresso!!!
on August 14, 2023
Posted by: Bethie
from Valencia, CA
[This review was collected as part of a promotion.] Bought this a few weeks ago after my Starbucks closed down. BEST decision I ever made! Love that I have the choice between coffee and espresso. I can make a carafe of coffee with this machine. So many options!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great choices and consistently tasty
on August 14, 2023
Posted by: Mccannister
from Kansas
[This review was collected as part of a promotion.] I love nespresso so much I bought one for work, one for home and another for my family (so I can have it there when I visit)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, the connected tech maybe not so much
on August 16, 2023
Posted by: riller
from Philadelphia
Poor product review, great company. I am a tech guy at heart so I was interested in the App integration and other technical features. The machine was replaced twice because it stopped being able to process the pods and would just flash error codes. Nespresso sent the replacements out very quickly with no angst on my part.
After the second one, they allowed me to switch to the non-connected model Evolou which has not given me a single problem since I got it over a year ago.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 19, 2023
Thanks for your review, Riller. We’re dismayed that you’ve experienced issues with your Vertuo Next machine. We’re pleased your machine issues were addressed by one of our machine experts, who replaced your machine with an Evoluo machine model. We recommend the first-time use steps once a week, as part of your machine maintenance. This flushes water through your machine to rinse away any coffee granule buildup from the head of your machine. We also recommend descaling your machine every 3 months or every 300 capsules, whichever comes first. Should you have any machine issues, please reach out to us via our toll-free number 800-562-1465 or via live chat from our website. Please continue to enjoy your Nespresso coffee ritual with your Evoluo machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on August 17, 2023
Posted by: morningCoffee
from Walnut Creek, CA
[This review was collected as part of a promotion.] Finally got the Vertuo Next for home, to replace my original Nespresso machine. Love the variety of coffees that we can brew. 7oz, 5oz or Espresso, can't wait to try the 12 oz coffees. Love the smaller footprint. Now my husband can have his black coffee and I can make my cappuccino with one machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A great machine!! 10/10!
on August 21, 2023
Posted by: ash
[This review was collected as part of a promotion.] I bought this a few weeks ago and have loved getting to try out so many different pods! I immediately recommended it to all my family members!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA