Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,366 Reviews)
Rating breakdown 5,366 reviews
5 Stars
3,844
4 Stars
602
3 Stars
197
2 Stars
197
1 Star
526
77%of customers recommend this product.
(
2,585 out of
3,338)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
Jet Engine noise!
on November 2, 2023
Posted by: CoffeeGirl101
from Ohio
VERRRRY LOUD machine! Wakes up others still in bed. Going back, sadly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 3, 2023
Thank you for your review. We’re dismayed to know that your new Vertuo Next machine is loud. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even after your machine is out of warranty. We recommend calling us to speak with a machine expert when you are with your machine. We’re confident we’ll come to a satisfactory resolution. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use, great coffee!
on November 3, 2023
Posted by: Katbear
from Kingsley, PA
[This review was collected as part of a promotion.] Family members all had one at their house, had to join the club because the coffee is the best.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great quality of coffee, a little expensive
on November 5, 2023
Posted by: racheljoysiegel
I’ve had my nespresso for about a year, it has changed the way I enjoy coffee at home. I am a former barista and was craving that quick fresh espresso at home, and the variety of pods is always a great way to try new flavors! I will say it is a little expensive for pods, but the quality is worth it to me
Written by a customer while visiting influenster.com
Customer Rating
1
Disappointed
on November 7, 2023
Posted by: rlaur9
Coffee tastes great when it works, but this is the second time in under two years that my machine has broken. I have tried everything. I am so over it. I don't even want to send it in to be fixed. Going to get the VerturoLine since my parents have had theirs with no issues for just as long.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 9, 2023
Thank you for your review, Rachel. We understand your frustration, and we're certainly disappointed to hear this. We hope you know that we're always here to help. If you're interested in arranging an escalated call to set up next steps, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect everytime!
on November 7, 2023
Posted by: newcoffeefan
from Colorado Springs, CO
[This review was collected as part of a promotion.] I really wasn't sure which one to buy but in the store, I was told this is the one that meets my needs and I couldn't be happier. It's easy to use and honestly has become part of my morning routine in a way I didn't expect. It's small and unassuming look packs a coffee making beast!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever!
on November 8, 2023
Posted by: David
from Indianapolis
[This review was collected as part of a promotion.] This is the best coffee I've ever had. The taste, presentation, and variety are excellent.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Excellent coffee, but machine fails way too often.
on November 8, 2023
Posted by: Patrick M
from Cherry Hill, NJ
I went through three of these machines before giving up on them. The coffee - when they work - is excellent. I enjoyed it thoroughly and I think the Vertuo offerings are more compelling than the Original pod coffees. However, I cannot give it anything greater than a single star due to the repeated machine failures. Nespresso and its suppliers need to do a better job at making sure these machines last. The failure rate is too high and regrettably that leaves a bad taste in the customer's mouth in the long run.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 9, 2023
Thank you for your review, Patrick. We understand your frustration, and we're certainly disappointed to hear this. We hope you know that we're always here to help. If you're interested in arranging an escalated call to set up next steps, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
New Nespresso Next
on November 8, 2023
Posted by: Claire
from Southern California
[This review was collected as part of a promotion.] My old Nespresso machine bit thr dust. I liked the delicious coffee so much I just had to purchase a new machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA