Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,366 Reviews)
Rating breakdown 5,366 reviews
5 Stars
3,844
4 Stars
602
3 Stars
197
2 Stars
197
1 Star
526
77%of customers recommend this product.
(
2,585 out of
3,338)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
4
Learning about Nepresso after I bought one
on July 9, 2023
Posted by: DeenaCoffeeLove
from Denver, CO
[This review was collected as part of a promotion.] Recently, I purchased the Nepresso for my Husband because his coffee machine was ten years old and I couldn't stand the smell it! My Husband at first was not excited about the Nepresso but now, he can't live without it. He loves the taste and told me "I can't believe I've been drinking the coffee from my old machine and thought it was good". I've been testing new drinks and cold coffee concoctions. So far, so good!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Randomly doesn't work
on July 11, 2023
Posted by: R Newcomer
I've had this for a couple years but it randomly stops working at times.
Response from Nespresso USABy Chloe H., Customer Service , July 12, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Outstanding body and flavor
on July 11, 2023
Posted by: CafeCoffeeCookie
from Austin, TX
[This review was collected as part of a promotion.] Enjoy the ease of using my new Vertuo and the coffee. Highly recommend to anyone who has a need to move on past a regular cup of coffee from a drip machine or other pod like machines.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely Love It
on July 11, 2023
Posted by: Mlightner
from Twin cities, mn
[This review was collected as part of a promotion.] After trying the Nespresso machine in a hotel, had to get one. Got the Vertuo next for Father’s Day and love it. Use it daily for both regular cups of coffee and the double shot pods
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So easy to use
on July 12, 2023
Posted by: CCase
from Orange County, CA
[This review was collected as part of a promotion.] My daughter gave this to me as a gift and it is not only small, sleek and easy to use but the coffee is amazing !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee, great machine.
on July 12, 2023
Posted by: Jtreddell
from Denver, CO
[This review was collected as part of a promotion.] So happy with the purchase, it looks good and makes great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Solid coffee, poor machine quality
on July 13, 2023
Posted by: Amir
from Washington DC
Machine worked well for a little over a year. Coffee quality became extremely poor overnight, with no accidental damage to the machine. I was then sent 2 replacement machines, with had the exact same issue after about a month of working properly. Very poor quality machine, nespresso would be amazing if they could get that down
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , July 14, 2023
Thank you for your review, Amir. We are dismayed to learn the Vertuo Next has not met your expectations. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance. We will notate your feedback for the appropriate team.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love it!
on July 18, 2023
Posted by: Kate
from New Jersey
[This review was collected as part of a promotion.] I love this machine it is so easy to use and works so well. The only complaint is that it blinks red sometimes out of nowhere and I have to plug and unplug.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA