Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,991 Reviews)
Rating breakdown 5,991 reviews
5 Stars
4,318
4 Stars
705
3 Stars
230
2 Stars
207
1 Star
531
77%of customers recommend this product.
(
2,615 out of
3,378)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
Unreliable
on October 31, 2022
Posted by: BARRY
nothing more frustrating than waking up to a coffee machine that just sometimes decides not to work. sadly this is the case with this machine. a year a a half later, and descaling and resetting and trying literally everything ... the machine is about to get the baseball bat treatment. very unreliable and overly complicated to maintain
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, November 2, 2022
We thank you for your review, Sam, and understand your frustration with your experience. It's certainly not our intent, and we'd like to make this better. Please call directly, 800.562.1465, so a machine expert can best assist you and ensure peaceful mornings in the future.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Expresso each time
on October 31, 2022
Posted by: Murphy12
from Florida
[This review was collected as part of a promotion.] I love this machine. It's sleek, stylish and looks amazing on my kitchen counter. It makes the best coffee and espresso..better than any machine I've ever used. I love that it came with pods to try and a beautiful Expresso mug. It was easy to setup right out the box, with simple easy directions. The coffee was hot and tasted absolutely delicious.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great
on October 31, 2022
Posted by: Missjay81
from Oviedo fl
[This review was collected as part of a promotion.] This machine is amazing. So simple to use. Easy to set up like one, two, three. Comes with a sample try of coffees. Not sure completely how to fit the larger create under it. The taste of the coffee is so good I don’t need to go to the coffee shop every morning now. Save time and money and invested in this machine u wouldn’t regret it. Coffee is hot. Lots of different types to try.
Pros: Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE THIS THING!
on October 31, 2022
Posted by: cknittel1
from Nazareth PA
[This review was collected as part of a promotion.] I absolutely love espresso so this machine is an absolute god-send! It makes wonderful, delicious espressos, double espressos, gran lugo, and carafes. Not only that, it can also brew standard coffee!! It is super easy to use and takes up barely any space at all on my counter. I am so impressed with Nespresso after using this machine. The espresso and coffee quality are beyond my expectations. Would 100000% recommend!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small learning curve, but awesome overall
on November 1, 2022
Posted by: Mnull51
from Celina TX
[This review was collected as part of a promotion.] It was super easy to set up and start using. The package came with a sample pack of espressos. You have to look closely at the box to realize which pod is which size. That's the only thing I found to be slightly annoying. There's no way to customize the size of the espresso. It's all based on the bar code printed on the pod. The coffee itself was very good though. I will definitely keep using it.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup, Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Game changer for this sleep deprived mom
on November 1, 2022
Posted by: Tiffanyh
from Burlington, vt
[This review was collected as part of a promotion.] This immediately became my new favorite thing! I go to bed excited about the latte I will make the next morning! As a mom of a active toddler and a infant who refuses to sleep at night- sometimes it feels like this machine is the only thing keeping me going! To top it all off, I can literally make this with a toddler hugging my legs and a 6 month old wiggling in my arms- one handed—it’s literally that easy! Unlock the cover with an easy twist- Pop one of the delicious expresso choices-close and twist -and with a click of a button you have a perfectly balanced, perfectly smooth, and perfectly caffeinated drink that tastes like it’s straight out of a coffee shop!
Everything about this machine is EASY (yes, that needed to be capitalized) when you open for a new coffee treat the next time, the old capsule just pops itself into its own little tucked away garbage shoot on the side to be recycled later. You can transition to tall cup or a small shot in seconds by moving the drip tray to your desired height. Cleaning is just as easy and convenient as making a coffee- just press the button 3 times within two seconds and it self-cleans.
Biggest plus—-I’ve saved HUNDREDS of dollars by stopping my daily trip to the cafe ——without sacrificing the taste! Plus- I don’t have to haul two kids in the car and into the shop——GAME CHANGER! Now I can have coffee whenever I want without working around anyone else’s routines and drink at the comfort of my couch or grab some quiet time out on the patio!
Moms and all other humans— get one of these- you will not regret it! Love love love!
Everything about this machine is EASY (yes, that needed to be capitalized) when you open for a new coffee treat the next time, the old capsule just pops itself into its own little tucked away garbage shoot on the side to be recycled later. You can transition to tall cup or a small shot in seconds by moving the drip tray to your desired height. Cleaning is just as easy and convenient as making a coffee- just press the button 3 times within two seconds and it self-cleans.
Biggest plus—-I’ve saved HUNDREDS of dollars by stopping my daily trip to the cafe ——without sacrificing the taste! Plus- I don’t have to haul two kids in the car and into the shop——GAME CHANGER! Now I can have coffee whenever I want without working around anyone else’s routines and drink at the comfort of my couch or grab some quiet time out on the patio!
Moms and all other humans— get one of these- you will not regret it! Love love love!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Beautiful design
on November 2, 2022
Posted by: Ccaban89
from Pa
[This review was collected as part of a promotion.] I’m not saying, you have to be a barista, but you definitely have to have some sort of common sense and experience when it comes to using this machine lol. Are used to be a single cup kind of girl as well as a drip kind of girl. I have now become a bougie at home, barista whipping up espresso, and what not for my guests. Absolutely love this coffee maker, and the ability to make different kinds of espresso‘s right at home. Saves me ton of money from going to my local coffee shops and I love to impress my company when they come over and think they’re just getting a regular cup of coffee beautiful design by the way I can’t get over how greatly designed this is a little glass cup is a perfect touch.
Pros: Convenient, Wide assortment of capsules to choose from, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
SO IN LOVE!
on November 2, 2022
Posted by: AustinGal
from Austin, TX
[This review was collected as part of a promotion.] I've been using a Keurig for years and wanted to see what the Nepresso hype was all about. This did not disappoint at all! The coffee was super delicious and the machine itself was really easy to setup and the instructions to operate were very clear. The only thing I want to try out next would be to get reusable cups to be more eco friendly.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA