Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,520 Reviews)
Rating breakdown 3,520 reviews
5 Stars
2,763
4 Stars
416
3 Stars
109
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Not this model
on August 19, 2023
Posted by: sparrow1987
Have had trouble with this from day one. We have a Vertuo that has been working for over 6 years but this one has always been a challenge. The orange light blinks randomly even after you have just descaled it. Now it won't even turn on and we have only had it for a little over a year.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 day a week. Our Machine Experts will be happy to assist you with troubleshooting and providing you with the best solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid
on August 23, 2023
Posted by: MrDissatisfied
from Atlanta
We have had to replace this twice in the first year, numerous videos on YouTube of the many problems it has, so NOT recommended
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 24, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible - Don’t get this machine
on August 30, 2023
Posted by: Rojasp
from Orlando, FL
I love Nespresso and had an original line for years. We decided to upgrade and get a Vertuo Next. It lasted for a year then stopped working. Customer service was great and sent a replacement. However then that replacement broke and we were sent another one. Three months in that replacement broke and we were sent a new one. We’re on our third replacement and this machine stopped working again. I’m happy customer service replaces the machine but this machine is horrible. I’m so over this and ready to just order a different machine.
Save yourself the trouble and get a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, September 2, 2023
Thank you for your review. We are dismayed to learn that you experienced issues with three Vertuo Next machines. We are delighted to learn that our Machine Experts were able to provide you with troubleshooting services via our Assistance Service Program. We understand how frustrating this can be, therefore, we recommend calling in again to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work best for you. We are available 24 hours a day and 7 days a week via our toll-free number 800-562-1465. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth it
on October 14, 2023
Posted by: Tina
from Lansdale, PA
Purchase in December, wouldn’t brew about 4 months later, Nespresso replaced it, the replacement is also now experiencing the exact same issues, laser isn’t reading the pods, we’ve kept the machine super clean (to the point where it’s too much work) and have now just requested the Evoluo hoping for better luck. I also have the original and NEVER had issues, we got the Vertuo to brew coffee and espresso but so far, it doesn’t seem worth it. Hate wasting expensive pods on a non-working machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 16, 2023
We appreciate your loyalty and honest review. We're always here to help. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. Please call us directly at 800-562-1465, we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Was great while it lasted
on October 25, 2023
Posted by: kinyen
from Maryland
Like a lot of other reviews, I had my Next for a year and a half before it broke down. It was great - I used it daily and cleaned it regularly. A few weeks ago, it started leaking from the top (every troubleshooting guide talks about leaks from tank) and now the button doesn't even work - it lights up, but does nothing when I press it. It's a shame, I did like it while it worked
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 26, 2023
Thank you for your review. We hope you know that we're always here to help. We offer a lifetime of comprehensive troubleshooting, and we'd like to assist you. Please give us a call at 800-562-1465 where machine experts are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
COFFEE SUPPERB NOTTHE MACHINE.
on October 27, 2023
Posted by: MY COFFEE DILEMA
from Miami, Florida
this is my third machine and yes the coffee is spectacular but the machines works good for sometime and then it starts giving problems. I do all the trouble shooting to make it work again and she does but again she stops. Now I have a dilema, I love their coffee but IO cannot be buying a machine every two years, they are not cheap. We are big coffee drinkers, we use about 200 or 300 capsules a month. Again the espresso is excellent excellent excellent but the machine is not iqual to the quality of the product. I am thinking of getting a Kourig to see how it works.
Response from Nespresso USABy Customer Service, October 28, 2023
Thanks for your review. We’re dismayed that your Vertuo Next machine isn’t working to your satisfaction. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us to troubleshoot with a machine expert. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wow! Fantastic!!!
on November 9, 2023
Posted by: Tablerocktuck
from Branson Missouri
[This review was collected as part of a promotion.] I bought this smaller size specifically for camping, and Wow! You want to talk about making friends!
So many people jaw drop at how good this coffee actually is!
So many people jaw drop at how good this coffee actually is!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trash. Don’t buy.
on November 10, 2023
Posted by: JennyS
from New Mexico
Complete trash. Only worked for one year before it stopped working. Will not reset, have done all the troubleshooting recommended by the manufacturer and still nothing. Waste of money. Do not recommend. Would give it zero stars if I could.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 11, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve any machine you've experienced with prompt and comprehensive troubleshooting assistance by phone. We also provide out-of-warranty options as well. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA