Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Worked for a month
on February 9, 2022
Posted by: Star808
from Honolulu, Hawaii
I bought my machine in December and a month later it’s been acting up. It leaks water from the sides and I constantly have to wipe the water under the machine. It also started not responding at all. I wasted so much pods trying to get the machine to work… SUPER DISAPPOINTED!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t live up to Nespresso Quality
on February 18, 2022
Posted by: seb82
from Washington, IL
I bought this in November after receiving our first Vertuo machine as a gift and falling in love with the coffee (we have one of the original Nespresso machines that has been a workhorse for us, too). I really like the form factor of the machine and it fits great in my office. Unfortunately, after only a few capsules, we realized this is nothing like our previous machines and experiences. The biggest frustration is how the coffee drips back into the drip tray. If you don’t clean it every 4-5 capsules, you end up with a moldy mess. The other issue is the number of times you have to reset it to keep the consistency with the coffee pour. We’ve had our original machine for over 10 years and have never had to contact support. Our other Vertuo machine is running like a champ. The Vertuo Next is one to avoid.
Note: After these issues, Nespresso customer service is sending us a new machine. Given the reviews I’ve read, though, I’m not overly optimistic.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 19, 2022
Thank you for taking the time to write this review, and we are disappointed to hear that there were issues with your VertuoNext machine. We are happy that our customer service team is sending a replacement to you, and your feedback will be noted to our quality team. Should you need assistance in the future, don't hesitate to contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Design
on February 20, 2022
Posted by: Henry
from Chicago
I am currently on my second machine, awaiting my
Third. They warrantied my first machine after it quit working, (solid red light?). Then the second machine they sent me works periodically and leaks water everywhere. I requested a different machine, they said they would warranty. After a month of waiting for the Evolou, I called again and they are out of stock. Soooo I guess I am going to wait for the Vertou hopefully we don’t have the same problems.
Third. They warrantied my first machine after it quit working, (solid red light?). Then the second machine they sent me works periodically and leaks water everywhere. I requested a different machine, they said they would warranty. After a month of waiting for the Evolou, I called again and they are out of stock. Soooo I guess I am going to wait for the Vertou hopefully we don’t have the same problems.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 21, 2022
Hi Henry. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We are however, thrilled to learn you were able to speak to a Machine Experts and your machine has been replaced. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Lattissima One, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constantly breaks
on February 26, 2022
Posted by: Rocco
from New York, NY
So I have two of these machines. One in the office, and the other at home.
The one in the office starts blinking orange at least once a week. The "fix" is to unplug it for at least 30sec then plug it back in.
My home machine has just broken so bad it won't it turn on. No lights, nothing. what is going on??
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 28, 2022
Thank you for your review, Rocco. We're glad to see you were able to speak with a machine expert and arrange for a replacement machine to be sent to you.
If you have any questions about your new VertuoPlus machine, please contact us 24 hours a day, 7 days a week at 800-562-1465. Or, you may visit Nespresso.com/help for tips to keep your VertuoPlus machine in top shape.
If you have any questions about your new VertuoPlus machine, please contact us 24 hours a day, 7 days a week at 800-562-1465. Or, you may visit Nespresso.com/help for tips to keep your VertuoPlus machine in top shape.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this machine
on April 11, 2022
Posted by: MA
from San Jose, CA
About every 10 cups i have to clean the Machine. I am returning it and going to try the EVOLUO. I have the Vertuo Plus in an other home and it works great.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, April 12, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next machine did not meet your expectations. If you need any guidance for the Evoluo or with your current VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Having trouble after 8 months of use
on April 13, 2022
Posted by: Paul
from Florida
The coffee quality is great but have been having problems for the last month - despite cleaning and descaling the machine just decides not to brew coffee. Have spent hour+ on the phone with Nespresso - problem gets fixed temporarily sand then recurs (stopped working again today( 4/13/22) - have to call Nespresso again - no happy right now
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 14, 2022
We're disappointed to hear you've been having trouble brewing with your machine. We see that our machine experts arranged for a replacement machine for you. If we can provide any further assistance please don't hesitate to reach out to us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great when it works, but has a short lifetime
on May 20, 2022
Posted by: Linus
from Philadelphia
My first machine lasted a little over a year with only minor problems. Still under warranty I received an identical replacement machine. This one only lasted a couple of months. Nespresso is replacing the second machine with a third machine (different model). The replacement machines don’t come with a new warranty. The coffee and convenience is great. Much better coffee than other manufacturers machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, May 21, 2022
Thank you for your review, Linus. We stand by our machines and we're always here to help. We're glad to see that you've gotten a replacement and hope that you'll reach out with any future questions, comments, or concerns. We're available 24 hours a day, 7 days a week, toll free at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke in less than a month!
on May 26, 2022
Posted by: Cw
from Chicago
It was awesome while it lasted. Used it once a day in the morning made great coffee and then this morning wouldn’t turn on tried all the suggestions on the web spent time with Nespresso chat etc. very disappointed bought it less than 3 weeks ago
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA