Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,638 Reviews)
Rating breakdown 3,638 reviews
5 Stars
2,857
4 Stars
430
3 Stars
118
2 Stars
82
1 Star
151
87%of customers recommend this product.
(
1,692 out of
1,938)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Great coffee, very traditional
on April 11, 2024
Posted by: Hollywood
from Smyrna, Ga
[This review was collected as part of a promotion.] This is one of my favorite coffees. I love the unflavored blends.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Super coffee!
on June 5, 2024
Posted by: Nespresso
from Chicago
[This review was collected as part of a promotion.] We bought this model a month ago and love it! Excellent flavor and it’s so easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
3-years Brewing
on June 13, 2024
Posted by: Liemore
from South Carolina
3-years of brewing and still spinning along. So far the only trouble ve had was a leak at the coffee outlet in the past month that I resolved by cleaning the spout module there. Breville model here.
I've enjoyed the unique approach to coffee, the espresso shots to make Lattes, the Iced Fortes on hot days, and even the Cold Brew is quite good... Once you add a bit of syrup at least.
The biggest complaint is the locking mechanism could be better. It takes a bit of force to push down and twist to lock for a good seal. A pull down bar version probably would have been a lot easier, and why the Vertuo Plus is tempting with its automated process for this.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great concept but failed execution
on June 18, 2024
Posted by: Angryguy
from Usa
Unreliable. Double blink red light every other day requires wash cycles. Starting the day with having to battling the machine, support only adds to the aggravation. DO NOT BUY THIS MACHINE
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, June 20, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected, and that our team wasn’t able to assist you. We sincerely apologize for any inconvenience this has caused. Our goal is to ensure complete customer satisfaction and deeply regret when that is not the case. We would like the opportunity to make this up to you. We would be happy to arrange a callback with a supervisor, who can assist further. Please contact us at 800-562-1465. We're confident that we'll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Overall good machine, but a lot of maintenance.
on June 20, 2024
Posted by: Jordan
from Chicago, IL
Received this product as a gift 3 years ago and the machine has constantly had issues. I now have to bring the machine in for maintenance or purchase a new machine. I have heard other Nespresso machines do not have as many issues as this one. Would suggest getting a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, June 21, 2024
Hello Jordan. Thank you for your feedback, and we appreciate your honest review. All of our machines come with up to a one-year warranty, and a lifetime of troubleshooting support. Should you need any further assistance, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Horrible machine but love the coffee
on November 5, 2024
Posted by: Jenn114
I'll start by saying I love the coffee when my machine works but the machine itself is very unreliable and from reading other reviews and reddit threads im not alone.
have had nothing but problems with this machine since I bought it I'm always having to run the cleaning cycle (sometimes daily) and waste pods when this happens. I attempted to download the app to be able to see in advance when it needs to run a cleaning cycle and was told it was not compatible with newer phones. I'm so frustrated it's not longer worth trying to constantly fix. I would suggest trying a different machine over this one.
have had nothing but problems with this machine since I bought it I'm always having to run the cleaning cycle (sometimes daily) and waste pods when this happens. I attempted to download the app to be able to see in advance when it needs to run a cleaning cycle and was told it was not compatible with newer phones. I'm so frustrated it's not longer worth trying to constantly fix. I would suggest trying a different machine over this one.
Response from Nespresso USABy Allison, Customer Service, November 6, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
sleak design
on December 1, 2024
Posted by: Lil V
from Atlanta
slim n trim. plus its quiet. we replaced out original Veturo with this one because we like the carafe option
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Stopped working - so bummed!
on December 13, 2024
Posted by: Rach
from Houston, TX
I put a review on the wrong machine. It is this one that I have. I would give it 5 stars but it stopped working on me today and I am so disappointed. I would start my days off with a fresh brew and some frothed coconut creamer. Very enjoyable. I have unplugged and plugged the machine multiple times to descale it and thought that might have been the problem. But, no. It still isn't working and just sits on a white cup and sometimes turns to a faint red. Checked the mechanics to make sure nothing was obstructing the flow. Doesn't seem to be anything.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA