Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,520 Reviews)
Rating breakdown 3,520 reviews
5 Stars
2,763
4 Stars
416
3 Stars
109
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
3
Broke after 2 Years
on September 9, 2025
Posted by: amr
from Connecticut
Broke completely after only 2 years of less-than-maximal use. Not a great product for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 11, 2025
Thank you for your review. We're always here to help as machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Speedy and Delicious
on December 17, 2025
Posted by: Samp9
from Bolivia, NC
[This review was collected as part of a promotion.] Purchase process was easy and made for a great gift. I’ve gotten good reports so far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Beware cautious
on December 19, 2025
Posted by: anna
from Pittsburgh, PA
[This review was collected as part of a promotion.] I bought a Nespresso next and was getting grounds deposited into my coffee every brew despite cleaning. I was sent a replacement machine that ended up being even worse than my brand new machine. Ultimately returned it and got a different version. A lot happier now with no grounds in my coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, December 20, 2025
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations, however we're glad you found a machine that worked for you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy, fast, easy to clean!!!
on January 1, 2026
Posted by: Eryops
from Washington DC
[This review was collected as part of a promotion.] Easy, fast, easy to clean!!! Also ends up being economical.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy and delicious
on February 11, 2026
Posted by: JHL
from Maine
[This review was collected as part of a promotion.] So easy to use and makes delicious lattes right at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
on July 20, 2023
Posted by: AzOh
from Ohio
I bought in December 2020 and have to had 4 replacements already. Otherwise, when it works the coffee is amazing!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Only lasts 6 months
on August 3, 2023
Posted by: B
I've had two of these machines and each one only worked for 6 months before I started having the same issue. It begins as a random error that prevents coffee from brewing, which becomes more and more frequent until it won't brew at all. With the first model, I spent an hour on the phone with customer service to go through every avenue to ensure it wasn't functioning before they agreed to send me a new machine - I appreciated this and the process was easy! But here we are, 8 months later with another non-functioning machine. I rinsed and descaled the first model, and have been religious with maintenance on the second machine - same issue. The error is "capsule not recognized." Very frustrating to waste several capsules and not know if it's going to work in the morning or not. Reading other reviews and speaking to Nespresso store employees, this seems to be a common issue with this model. I would skip!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 5, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My new Vertuo Next
on August 14, 2023
Posted by: Bobaloo
from Grand Junction CO
[This review was collected as part of a promotion.] My old Vertuo Next needed to be replaced. I could only make one cup before having to wait a couple of hours to make another. I think I used it too much!!! And I don't think I maintained it like I should have, either...according to instructions. Anyway, the new one works perfectly. I always make two cups of different coffees and combine them first thing in the morning, add a little heavy cream, and do some reading while sipping on some amazing coffee. I have a Keurig but I hardly use it any more. The coffee just never tastes as good as Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA