Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
Good for 5 months
on November 8, 2021
Posted by: Ines
from Seattle
First of all, when the machine worked I truly enjoyed the coffee. I set up a mini-coffee bar, it is really nice, and I loved the convenience of just pressing a button and getting a great cup of coffee before leaving for work, or a more elaborate drink on the weekends. Until No More. I cleaned it religiously every time I emptied the pods, descaled it after 3 months, unplugged it and plugged it back. Nada. When I now press the button it just make the right noises but soon after the orange button comes up and it crushes my hopes for a speedy and good cup of coffee. For Pete's sake, it's been only five months! I purchased it at Bed, Bad and Beyond, and of course is now over the allowed 30 days for returning it. I should've believed the reviews instead of been the incurable optimist.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 9, 2021
Thank you for your review, Ines. We are disappointed to learn that the Vertuo Next machine has not met your expectations. Your Vertuo Next machine comes with a one-year warranty and we offer a lifetime of comprehensive troubleshooting assistance with our machine experts. We can be reached at 800-562-1495, 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Works well but doesn’t last
on November 14, 2021
Posted by: CoffeeLover
Nespresso coffee is second to none. Unfortunately we are replacing this machine under warranty for the second time in less than a year. What good is the coffee if you can’t brew it?
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 15, 2021
Thank you for your review, Kori. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a free in-warranty replacement machine. If you need assistance with your new VertuoNext machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Super long and poor design
on December 25, 2021
Posted by: Kjh
from Florida
The water tank is so hard to get to as it’s in the back of the machine so it gets tangled up in the cord. They say it’s tiny but it’s super long and wouldn’t fit anywhere without being awkwardly placed in the kitchen. Placing the water tank in the back by the cord (and against the wall where most people store coffee makers) makes zero functional sense. I will be returning this. Disappointed, as I’ve waited years to finally splurge and upgrade from my keruig. : (
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Your feedback is important to us, Kellie, and you may rest assured we record all customer comments to ensure we continue to meet the most discerning tastes. Thank you for posting. We look forward to discussing this with you to ensure your satisfaction with your Nespresso Vertuo Next, and ask that you speak with a machine expert to discuss options and tips for best results. Please call Nespresso at 800.562.1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Beatiful machine - Not reliable
on January 11, 2022
Posted by: MagCap
from Louisana
I purchased this machine in May of 2021 and got a replacement machine in January of 2022. I cannot recommend this model of machine to anyone. Although it is very pretty, it is not reliable at all. Less than a year of light use and it wouldn't brew pods, even after several rounds of cleaning and troubleshooting.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 12, 2022
Hi MagCap. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We are thrilled to see you were able to speak to a machine expert and a replacement Evoluo machine has been processed. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disastrous
on January 15, 2022
Posted by: notakaren
from Pennsylvania
I too ignored the reviews, and was taken in by the aesthetics of the machine and the promise of excellent coffee. In less than two weeks, I am having the same issues as everyone else -- water leaking out of the top of the machine; sometimes it decides to brew coffee, but most of the time -- it just doesn't! Problematic for a coffee maker, considering that is its only job. I am very disappointed, and confused as to how this company appears unwilling or unable to fix these well documented and extensive issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We're dismayed to learn your Vertuo Next machine leaks during the brew cycle. Your machine comes with a 1 year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling us at your earliest convenience, so a machine expert can assist you with your Vertuo Next machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sadness!
on January 25, 2022
Posted by: Maria
from Washington state
I got this as a Christmas present this year, the coffee is really good. I went ahead and bought alot of the pods ($$$). I haven't even used my Nespresso Vertuo month and the machine has started leaking out the side. My kids lost the receipt now they feel bad and I'm out a couple hundred for pods. I read a lot of reviews regarding them leaking and with them being so popular I thought they would have fixed the issue. As of January 25, 2022 the problem still exist. I wish I would have been more cautious.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on January 25, 2022
Posted by: Hny
from Washington
Do not buy this machine, I have had nothing but problems with it and they even sent me a replacement one so I am now on the second machine and it refuses to brew more than one cup of coffee, I had called customer service multiple times and they can always get it to work and then the next day same thing.. refuses to brew coffee and won’t even run a clean cycle but they never have an explanation for me and I shouldn’t have to do a factory reset everyday just to get my machine to work!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Heather. We understand your frustration regarding your unsatisfactory experience with the Vertuo Next machine. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Extremely disappointed
on February 9, 2022
Posted by: Sanaa T
from Fairfax, VA
I had a terrible experience with mine- it leaks and even after taking great care of it and descaling the coffee tastes like old cigarette water. Not even exaggerating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review, Sanaa. A change in taste and consistency may be resolved by descaling your Vertuo machine. Be sure to visit the Vertuo machine section on Nespresso.com/help for descaling instructions and various troubleshooting tips, or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA