Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,520 Reviews)
Rating breakdown 3,520 reviews
5 Stars
2,763
4 Stars
416
3 Stars
109
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Full flavor
on November 13, 2024
Posted by: SBinSB
from Santa Barbara
I love my machine so much! I purchased a second for when I’m at my boyfriend’s and one for my mom! It’s so good, it’s replaced my Starbucks runs!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on November 16, 2024
Posted by: Cs2
from Connecticut
Bought 3 of these they all stop working after 6 months. Waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us, our Machine Experts would be please to assist you and provide the best resolution. We’re available 24hrs a day 7 days a week via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good while it lasted -- then leaked, then quit
on November 19, 2024
Posted by: KiloEcho
from Santa Fe, NM
Good while it worked, then...the red flashing death mug. I would unplug the machine and it would work for a few times. Then I had to unplug AND shake it. Then it started leaking from the bottom. Now.... nothing works. It makes the hopeful whirrring and then pfffft. Red light. No coffee. I checked here to see if they've improved the machines since I got mine a few years ago, seems like they haven't. So....I've been opening my remaining capsules of coffee with a knife and using my aeropress.. The capsules are too expensive to risk the machine dying. Frustrating that this is still such a problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 20, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
It won’t last long.
on February 5, 2025
Posted by: Karmie333
Well. The coffee is amazing. But the machines it comes out of is not. My boy said half of my coffee with it dripping underneath the machine and I barely get any coffee. I’ve descaled it still does the same thing haven’t had it more than a year.
Response from Nespresso USABy Kendall, February 6, 2025
Thank you for your honest review, Karmie. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
They don't come out good
on March 19, 2025
Posted by: MandE
I have bought 3 machines of the same model and their useful life is 2-3 years maximum, with the first two I thought it was a luck factor for it to say so little but with this third one I found that they are not good since the last two stopped working after descaling them despite using the original products and following the instructions. I do not recommend it, you are going to waste your money if you want equipment that lasts more than 3 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 20, 2025
Thank you for your review and for your continued support, Mayte. We're here to see that you're able to continue to enjoy your Nespresso coffee selections. Our Machine Experts are available 24/7 at 800.562.1465 and while we understand you've spoken with us on occasions in the past, we remain dedicated to customer satisfaction.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad machines, bad customer service
on March 20, 2025
Posted by: Tired
Constantly breaks. Almost as unreliable as their customer service.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not thrilled with this product
on March 22, 2025
Posted by: Jess
from Michigan
I got this product about 3 years ago. It was great for the first 2 years but then all of a sudden it only worked sometimes. It now doesn't work at all. I constantly cleaned the machine and now I believe the pump is out. Espresso machines can last 8+ years, I've had this one for 3 and I'm already needing to buy a new one. Not thrilled.
Plus, this machine is very hard to clean. Especially the top part where the spikes are.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on August 21, 2025
Posted by: Ary
from Miami FL
[This review was collected as part of a promotion.] Unfortunately we did returned the coffe maker but because the coffee was not hot at the store with the one they tried coffee it always great the one they sold to us once again the taste was good but coffe not hot it was warm.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, August 22, 2025
Thank you for your review, Ary. Your state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. Should you need further assistance, please call 800.562.1465, a machine expert is available 24/7.
Written by a customer while visiting Nespresso USA