Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Unreliable
on September 1, 2025
Posted by: Rrari
This machine is such a disappointment. I’ve had it for more than a year. It’s cute, but it is very unreliable. It often takes several attempts and even several wasted pods to get it to brew. And literally all I’m doing is opening, closing, un-plugging, adjusting the water filter, and then for some unexplained reason, it will eventually brew. For a while it was brewing the wrong amount, but I figured how to reset that, so that’s improved, at least. I’m a big Nespresso fan, but I do not recommend this machine. The Vertuo Evoluo was a much better machine for a good 7 or 8 years before it gave up, and then I made the mistake of getting this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 2, 2025
Thank you for your review, Rrari. We're always here to help as all Nespresso machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on January 14, 2026
Posted by: SLF
from Upstate SC
[This review was collected as part of a promotion.] The coffee is absolutely delicious! Very easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth every penny!!
on March 15, 2026
Posted by: Letrouty
from Delaware
[This review was collected as part of a promotion.] I’ve only had my vertuo next for about a month and I LOVE it. Best investment I’ve ever made. The coffee is delicious. I love the double tap feature that allows a coffee pod to become a double shot. I’m beyond pleased with my Nespresso
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best POD machine.
on April 12, 2026
Posted by: DJG
from Ashburn, VA
[This review was collected as part of a promotion.] I chose this model for its ability to brew coffee for two and its smaller footprint. It works well and the coffee is consistently good, especially compared to that produced by a ubiquitous brand. All Nespresso coffee makers are the fastest and easiest way to brew coffee and with their large selection of sizes and flavors there is something for everyone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after 4 days
on August 29, 2021
Posted by: MB
from Maryland
I'm a huge nespresso fan and have had over 4 machines. Never had issues with any of them except this one. On day 4 it stopped working properly. It either didn't brew, would shut off by itself, brewed too much or didn't brew the full amount. Very disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, MB. We are delighted to see that you were able to speak with one of our machine experts. Please do not hesitate to contact our toll-free number, 800-562-1465, for assistance with your new machine. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Consistent Problems with Vertuo working
on September 2, 2021
Posted by: NL1244
from Raleigh, NC
I love Nespresso and this machine when it is working. I had issues with my first model and had to send it back in, and when I received my second machine, it worked for a few months, only to now not work after a few months. The coffee and espresso is great, yet, I am super disappointed in how this machine constantly stops working and won't function after multiple ways to trouble shoot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, September 2, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but keeps leaking
on September 11, 2021
Posted by: Jena
from Pa
The coffee and espresso is good I just bought a bunch of pods for it but I’m so disappointed it keeps leaking
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
stay away from this machine
on October 12, 2021
Posted by: glass of tea
from Ohio
Received this machine as a Christmas gift last year and only had it for about 10 months now and i have nothing but malfunctioning issues. The machine will never finish brewing a full cup of coffee, troubles getting it out of descaling mode, the top spinner needle is always getting stuck, coffee always comes out cold and now and the power is declining....love the coffee when the machine worked correctly for about 2 months i guess.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, October 13, 2021
Thank you for your review, Andrew. We share your frustration and would like to point you in the best direction for assistance. All of our machines include at least a one-year warranty. For lifetime comprehensive troubleshooting please call 800-562-1465 where we're available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA