Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,520 Reviews)
Rating breakdown 3,520 reviews
5 Stars
2,763
4 Stars
416
3 Stars
109
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Works great until it doesn't
on April 22, 2024
Posted by: CherylBS
from Baltimore, MD
I love this machine, makes great coffee. Hard to live without once you get used to it. The problem is that it doesn't last long at all. Lots of ways that the machine call malfunction. Different parts get clogged, etc. Then it's useless. Our original was replaced less than a year ago and now the new one is broken. From my attempt at online troubleshooting, I can tell I'm not alone. Lots of orange light errors and customers who are very unhappy with the reliability. Purchasing a new model...fingers crossed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, April 23, 2024
Hi Cheryl, thank you for your review. We’re sorry to learn that your Vertuo Next machine is no longer brewing successfully. We recommend filling your water tank with hot tap water (as hot as you can get it, just not boiling) and set it back on the machine. Let it sit for 30-45 minutes, and then run a priming cycle (first use cycle). We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great When It Works
on April 29, 2024
Posted by: BOHUNK
from Savage, MN
I haven't had this a year and it was fine at first, went from working sporadically to not working at all. I've descaled it, cleaned it, tried to reset it , and now it just doesn't work at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, April 30, 2024
Thank you for your review. We share your disappointment that you've experienced issues with your Vertuo Next machine. The device has a one-year warranty, and we provide lifetime troubleshooting support. We recommend that you reach out for troubleshooting. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
LOUD AND MAKES TOOOOO MUCH FOAM
on May 5, 2024
Posted by: Amy
from Cranston, RI
[This review was collected as part of a promotion.] I just bought this 2 weeks ago… not happy!!! The first machine I ever received was Great!! , wasn’t very loud, made great coffee ( not an over abundance of “foam”, and was just awesome. Move on to 3 replacements ( thank you , but NO thank you ) which were refurbished replacements… horrible!!! Loud and leaky ! So I decided to buy another, because I do love the coffee. Now I am stuck with a Very loud machine that makes sooo much foam that I have to change cups!!! I don’t get it!!! Not very happy!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, May 6, 2024
Thank you for your review, Amy. We are dismayed to learn that your Vertuo Next has not meet your expectations. For assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we'll be able to come to positive solution. Thank you!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Does not last.
on May 9, 2024
Posted by: jval94
I bought this about a year ago. In the beginning it was great. But as soon as the year mark hit, even with the proper care, it stopped reading the capsules. I've wasted SO many capsules trying to make a single cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, May 10, 2024
Thank you for your honest review, Joce. We're disappointed to hear of your machine experience, and we hope you know that we're always here to help. If you'd like to arrange an escalated call to discuss next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a great model, disappointed
on May 10, 2024
Posted by: Vertuo Next Review
from San Diego, CA
It's really frustrating, you know? I've been using my Vertuo Next, treating it with care each day. However, after just five months, it's been acting up on me from time to time. Sometimes it just won't start, causing so much hassle. And I'm a huge fan of Nespresso, but this machine has been a letdown. I can't help but feel disappointed. I wish I'd gone with another model. It's just not right that it's giving me so much trouble when it hasn't even been a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, May 11, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Delicious Coffee, Unreliable Machine
on July 23, 2024
Posted by: chensw
from NJ
Let me be clear: when the Nespresso Vertuo Next was working, it was a dream. It brewed a variety of coffee styles with ease, from bold espresso to smooth coffee drinks and include my favorites, Odacio and Altisso. It quickly became an essential part of our daily ritual.
However, there's a concerning catch. My machine failed within the first few months, and while Nespresso promptly replaced it. After a little over two years, the replacement just recently died as well. A flashing red light became my unwelcome companion, and no amount of troubleshooting, including everything I could find online, could revive it.
Here's the kicker: a quick internet search reveals many other users reporting similar short lifespans and malfunctions with the Vertuo Next.
Ultimately, I had to say goodbye to the Vertuo Next and opted for the Vertuo Plus in hopes of better luck. While the Vertuo Next delivered undeniably good coffee, its short lifespan and reported reliability issues cast a shadow over its overall value. If you're considering this machine, be aware of this potential drawback and weigh it against the convenience and delicious coffee it can produce.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, July 24, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great Cup of Coffee - When it Works
on November 9, 2024
Posted by: Shamus7200
from Portland, Oregon
This machine produces a great cup of coffee - when it works. You need to expect to get a year, maybe two out of it before it fails and needs replacing. I’m on my 3d machine in 3 years. The first failed because the optical mechanism that reads the coffee pods failed. The second got stuck in the descaling mode and just gave me the dreaded orange flashing light you’ll read about in other reviews. The machine just isn’t built well enough to handle daily use, which is a pity. I stick with it because the coffee is so good not because I’m mentally defective. Besides, in my experience most coffee makers aren’t up to the task any more anyway. It’s a choice between which defective machine gives you the best coffee for the longest period of time, in my opinion.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 11, 2024
Thank you for your review and honest feedback, Marc. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret it when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor for further support or to provide additional feedback. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great…when it works
on November 12, 2024
Posted by: Brandy0417
from Summit Point, WV
This machine makes delicious coffee; when it works. We’ve had this machine for 1.5 years and now we are having problem everyday. Constant yellow or red flashing lights. We keep cleaning and descaling and the late will not stop flashing. At this point we are just wasting pods trying to get the thing to work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 13, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA