Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
garbage machine
on February 23, 2023
Posted by: ducco89
from chilliwack bc canada
straight trash only got less then 20 cups out of mine and its dead i hate this machine waste of money
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 25, 2023
Thank you for your review. We are certainly disappointed to hear this, and hope you know that all machines are covered under at least a one year warranty, and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465, where we are available 24 hours a days, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great when it works
on March 17, 2023
Posted by: Jo007
This machine worked great for about 2-3 months when I first bought it, then it started seizing up. I've done a factory reset, descaled it, but it still only works once out of every 5-10 tries if I'm lucky. Right now I can't even make a cup and I've been trying since this morning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 18, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy.
on April 14, 2023
Posted by: Cafemom
We purchased this machine and it went kaput within a week.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Pick Another Machine
on April 17, 2023
Posted by: mls
from Austin, Texas
I've had this for a year it worked well until it completely stopped responding after a descale. Nespresso's only solution was to replace in a less desirable color/finish. Not only do I have to ship the broken machine back, but the replacement machine has a 6 month warranty instead of the 1 year of the original machine. I'm sure the replacement will also prematurely cease to function. Don't expect this machine to last.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on May 1, 2023
Posted by: Stopped working
First one stopped working. Replacement is on the way and will update if any better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Support, May 2, 2023
Thank you for your review. We are happy to learn you were able to speak with a Machine Specialist and arrange to receive a replacement machine. If you need assistance with your new VertuoNext machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
3rd broken Nespresso machine
on June 3, 2023
Posted by: jason
This is the 3rd Nespresso machine we have. It begun to malfunction with blinking yellow light since month 6. We called support and followed instructions to descale. Originally the problem goes away, but recently the usual tricks no longer works, so we end up with another broken Nespresso machine with still hundreds of unused coffee pods.
Response from Nespresso USABy Katherine T., Customer Service, June 5, 2023
Thank you for your review, Jason. This is certainly not the experience we want you to have with your Vertuo Next machine. Please contact our team of Machine Experts at 800-562-1465. We will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. Additional assistance can also be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible. Don’t buy.
on August 18, 2023
Posted by: Nic
from Colorado Springs CO
Bought this is May. After three months, can no longer get a cup of coffee out of it. The motor starts, loudly, then the button just turns solid orange. Factory restart, descaling, unplugging and plugging, nothing works. I only use this machine a few times a week.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 19, 2023
Thanks for your review, Nic. We’re dismayed to learn your Vertuo Next machine stopped brewing coffee and the brew cycle is loud. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling our toll-free number to create your Nespresso account, register your machine, and troubleshoot with one of our machine experts. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to speaking with you soon and get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy to use
on February 27, 2024
Posted by: Yvonnederful
from Los Angeles
[This review was collected as part of a promotion.] I love making my cup of coffee in the morning! No need to go to coffee shops anymore
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA