Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,979 Reviews)
Rating breakdown 5,979 reviews
5 Stars
4,311
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
529
77%of customers recommend this product.
(
2,613 out of
3,374)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Wonderful flavor!
on May 12, 2026
Posted by: Car00001
from St. Paul Minnesota
[This review was collected as part of a promotion.] Enjoy the quality. It’s like having a great coffee shop at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love My Nespresso
on May 20, 2026
Posted by: Bonford
from Portland, Oregon
[This review was collected as part of a promotion.] I got the Vertuo Next White about a month ago (on sale, great price!) to replace my old Nespresso machine, which still works but was getting really loud and took up more counter space. So far it’s been great. It’s definitely quieter (though by no means is it “quiet”) and makes very good coffee. There are a few details I’m still getting used to. The empty pod bin is much smaller and has to be emptied frequently. The water reservoir is also smaller than I’m used to. Since it’s out of sight in the back, there have been a few times it has run out mid-brew. The second time this happened, I just refilled and let the brew cycle continue where it left off and that seemed to work fine. The lid has to be ALL the way in the unlocked position to close it. If it’s even the tiniest bit toward “locked” it won’t close. And lastly I wish it would brew coffee just a little bit hotter, though in fairness it seems to be the same temp as my old machine. Overall I am very happy with this machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee
on November 24, 2025
Posted by: 1
from Washington
[This review was collected as part of a promotion.] I’ve had my machine several weeks. I couldn’t be happier.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The light of my life
on December 5, 2025
Posted by: Josh
from Wheeling wv
[This review was collected as part of a promotion.] We started using Nespresso 3 years ago. It has changed our lives. We could never go back to regular coffee. We almost named our first born “Nessy” in honor of our morning hero, our Nespresso machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on December 22, 2025
Posted by: Heather
from Reno, NV
[This review was collected as part of a promotion.] I bought this to replace a similar machine that we used many times a day for over 4 years. This machine has a cold brew feature that our older model didn’t have and it’s terrific. Love having the ability to brew both ways!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model of machine is not good choice
on August 13, 2024
Posted by: Sunny
from Chicago IL
I have two machines not working . Both were gift from my daughters my daughter tried contact to company few times and asked repair them. These machine is not last not that long.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, August 14, 2024
Thank you for your review, Sunny. We're sorry to learn the Nespresso gifts from your daughter have been a disappointment, but we're here to help. For best assistance, we ask that you call 800.562.1465 when you're near your machines. A Machine Expert will register your machines, troubleshoot and come to a satisfactory resolution. We hope to hear from you soon and have noted your feedback on your account.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Features
on May 10, 2026
Posted by: Donna
from Wheaton , IL
[This review was collected as part of a promotion.] I have enjoyed using my new machine. It is a special treat each day to enjoy a Nespresso cup of coffee. I highly recommend this machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
design flaws/bad technology
on August 7, 2024
Posted by: sadgirl
from Kentucky
ZERO STARS!! top button stopped working after brewing ONLY 20 cups. I didn’t even get to use all of my pods before it was completely useless. brand new fresh out of the box stopped working after 20 cups and cannot be replaced because of warranty issues. i’m SO sad don’t buy this or you’ll be sad too
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 8, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine is having issues brewing capsules. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program. We’re confident we’ll get you back to enjoying your favorite blends again soon.
Written by a customer while visiting Nespresso USA