Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,460 Reviews)
Rating breakdown 3,460 reviews
5 Stars
2,717
4 Stars
405
3 Stars
106
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,690 out of
1,936)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
The light of my life
on December 5, 2025
Posted by: Josh
from Wheeling wv
[This review was collected as part of a promotion.] We started using Nespresso 3 years ago. It has changed our lives. We could never go back to regular coffee. We almost named our first born “Nessy” in honor of our morning hero, our Nespresso machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on December 22, 2025
Posted by: Heather
from Reno, NV
[This review was collected as part of a promotion.] I bought this to replace a similar machine that we used many times a day for over 4 years. This machine has a cold brew feature that our older model didn’t have and it’s terrific. Love having the ability to brew both ways!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model of machine is not good choice
on August 13, 2024
Posted by: Sunny
from Chicago IL
I have two machines not working . Both were gift from my daughters my daughter tried contact to company few times and asked repair them. These machine is not last not that long.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, August 14, 2024
Thank you for your review, Sunny. We're sorry to learn the Nespresso gifts from your daughter have been a disappointment, but we're here to help. For best assistance, we ask that you call 800.562.1465 when you're near your machines. A Machine Expert will register your machines, troubleshoot and come to a satisfactory resolution. We hope to hear from you soon and have noted your feedback on your account.
Written by a customer while visiting Nespresso USA
Customer Rating
1
design flaws/bad technology
on August 7, 2024
Posted by: sadgirl
from Kentucky
ZERO STARS!! top button stopped working after brewing ONLY 20 cups. I didn’t even get to use all of my pods before it was completely useless. brand new fresh out of the box stopped working after 20 cups and cannot be replaced because of warranty issues. i’m SO sad don’t buy this or you’ll be sad too
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 8, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine is having issues brewing capsules. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program. We’re confident we’ll get you back to enjoying your favorite blends again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Machines don’t last
on December 4, 2025
Posted by: Coffee
I bought the Vertuo Next last July and a little over a year and a half the Vertuo has already died on me. This is my second Nespresso with a short shelflife, therefore I am breaking up with them.
I am a one cup a day kind of gal and a coffee machine of this caliber should last more than a year. Sorry Nespresso I love your coffee, but your machines just can’t handle it. I’m done!
I am a one cup a day kind of gal and a coffee machine of this caliber should last more than a year. Sorry Nespresso I love your coffee, but your machines just can’t handle it. I’m done!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, December 5, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad machine - don't buy!
on August 7, 2024
Posted by: IndigoRose
This machine is just simply. bad. I've had it for a little more than a year, already had a replacement, and it still does not work. It requires tons of attention, and every time it breaks due to a new issue. I spend more time on the phone with the support than I do drinking coffee. My brother has the same machine, and, alas, he has issues all the time. I had the original machine for years, and never had problems with it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 8, 2024
Hello, and thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations, however we are thrilled to see your machine was replaced by one of our machine experts. If you need assistance with your replacement VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on October 22, 2025
Posted by: Coffeenerd
First one went out right before warranty ran out. They sent
E a refurnished machine and now having the same issue. I had my Keruig for longer and this one cost way more. Highly disappointed.
E a refurnished machine and now having the same issue. I had my Keruig for longer and this one cost way more. Highly disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, October 23, 2025
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simplicity, Elegance, Deliciousness
on January 7, 2026
Posted by: VioletsDrummer
from Chicago, Illinois
[This review was collected as part of a promotion.] I’ve been using a Nespresso for more than a decade. The coffee, espresso, and fancy drinks I make are so delicious as well as economical. I had the original Vertuo machine and brought it to work… so I needed another one for my home. I chose the Vertuo Next. It is simple to use and like the original makes all the sizes and styles. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA