Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,991 Reviews)
Rating breakdown 5,991 reviews
5 Stars
4,318
4 Stars
705
3 Stars
230
2 Stars
207
1 Star
531
77%of customers recommend this product.
(
2,615 out of
3,378)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Very impressive.
on September 9, 2022
Posted by: Cspierdowis
from Jacksonville, NC
[This review was collected as part of a promotion.] I'm a little blown away with this machine. What a coffee experience. I was sent this to test, but,I honestly didn't believe the hype. I do not drink a ton of hot coffee, my husband really does. I tend to have to use too much sweetener and creamer when I do. So, I was excited to test this. I'm a hard nut to please, lol. You have to download the free app. I just did a search for it in my playstore. The directions included with the machine are horrible. There are videos in the app, though, that are awesome. I learned how to start and operate the machine via them. After the initial batch, I looked up videos on YouTube, and I learned how to program for other sizes of coffee. It's actually pretty easy to do!. Let me tell you what, the coffee actually lived up to thr hype. It was smooth and enjoyable for me. I'm drinking more hot coffee now, because it's such a smooth coffee. I love the foam head it creates too! A very fancy cup of coffee for sure. You also don't have to remember to remove the Pod. When you lift the lid, the used pod slides into a little trash receptacle. How ingenious and helpful. Especially when making multiple cups of coffee. This machine has proved to be a great addition to our home. We absolutely love the quality of the coffee and how well this machine functions.
Pros: Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Other
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee and espresso
on September 10, 2022
Posted by: Chris
from Florida
I served in the Navy visiting many European countries and this coffee reminds me of the great espressos I had in Italy. It is noisier than my daughters Plus model and appears clunkier but now a year later still enjoying rich, smooth coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Worked great...until it didn't
on September 10, 2022
Posted by: martymoose
from Atlanta
Bought the Vertuo after using one in a hotel as the coffee tasted great. We had it at home for about 4 months and experienced the great same coffee...until it stopped working. Every morning became a fight with flashing lights, plugging/unplugging and going through a series of rest rituals. The resetting became part of our morning custom and took about 15 min of every morning. We finally had to give up on it as I need coffee ASAP in the morning and didn't want to deal the frustration that would ruin the start of the day. I still think that the coffee is good, but the machine is poorly constructed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 12, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we would like to offer our assistance. Please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week at 800-562-1465. Additional troubleshooting assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaking machine
on September 10, 2022
Posted by: Dandigirl
from Amelia Court House, Virginia
I love the coffee really smooth and delicious, however my machine leaks water and the spinner that grinds the capsules often gets stuck.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 12, 2022
Thank you for your review. Please contact Nespresso at 800-562-1465 so that a Machine Expert may assist you with the leaking Vertuo Next machine. We are available 24 hours a day, 7 days a week at 800-562-1465. Additional troubleshooting assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on September 10, 2022
Posted by: Lord Taytay
from Newbury park, CA
[This review was collected as part of a promotion.] We have been using this machine for about a month and we love it. It tastes better than than our normal fresh ground coffee and has the right amount of foam. It’s convenient and simple to use. We definitely recommend for a busy house
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fantastic Machine
on September 10, 2022
Posted by: Lord Taylor
from Newbury Park, CA
[This review was collected as part of a promotion.] We have been using this machine for about a month now and we are so happy we bought it. It tastes better than our old way of grinding fresh beans and the foam on the top is amazing. We would recommend this machine to anyone who wants great coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the taste
on September 10, 2022
Posted by: GregR
from Wichita Falls, Texas
[This review was collected as part of a promotion.] Bought it for my wife and she loves Loves LOVES it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING
on September 10, 2022
Posted by: Chrissyymakeup
from Columbus, ohio
[This review was collected as part of a promotion.] I am loving this Nespresso so far. I have one from the original line as well, but this one has taken its place in the kitchen counter. It has a nice retro look, and looks expensive. It connects to my phone via Bluetooth really easily, and it has already alerted me when my water tank was empty…so cool! Of course it creates the best espresso, as Nespresso usually does. Highly recommend!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA