Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,991 Reviews)
Rating breakdown 5,991 reviews
5 Stars
4,318
4 Stars
705
3 Stars
230
2 Stars
207
1 Star
531
77%of customers recommend this product.
(
2,615 out of
3,378)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
Vertuo Next
on September 5, 2022
Posted by: Rfp1962
from Bristol TN
[This review was collected as part of a promotion.] The machine is not very well built. The one touch button seems cool at first until you realize that you can't do much if your machine messes up. The problem is not with the coffee. The coffee tastes great when the machine actually works but there is so many problems with the machine. For starters, the machine leaks a lot of water when it is used. Second, the machine doesn't dispense the correct amount of liquid it should dispense. Third, no matter how many times you clean or descale your machine it will not solve the problems. Lastly, the single button feature is not intuitive. The instructions are very complicated and will leave you scratching your head and watching countless Youtube videos. I gave my review two stars because the coffee was good when it was working but that didn't last long. DO NOT buy this machine.
Cons: Does not make enough coffee in a cup, Does not have a built-in milk frother
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , September 6, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Ahhhhhhhmazing!
on September 5, 2022
Posted by: Jebowman
from Tulsa,ok
[This review was collected as part of a promotion.] Do you want an amazing cup of coffee or expresso every time?
This vertuo next machine is for you.
It is so easy to use. And I need that simplicity especially as early as I get up in the morning. It expertly bruise your coffee every single time. It comes with a revolutionary brewing system that makes sure it is perfect every time!
You choose your range of strength and flavor and the Next does every else for you.
It's sleek and compact and will fit perfectly where you serve your coffee every day!
Even a shot of Expresso is hot strong and perfect every time.
It has a removable water tank that is so simple to use.
This vertuo next machine is for you.
It is so easy to use. And I need that simplicity especially as early as I get up in the morning. It expertly bruise your coffee every single time. It comes with a revolutionary brewing system that makes sure it is perfect every time!
You choose your range of strength and flavor and the Next does every else for you.
It's sleek and compact and will fit perfectly where you serve your coffee every day!
Even a shot of Expresso is hot strong and perfect every time.
It has a removable water tank that is so simple to use.
This machine is easy to wash and store.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Pretty great
on September 5, 2022
Posted by: glowgirl2
[This review was collected as part of a promotion.] It's a quick easy way to a really good cup of coffee. With the variety of choices of flavors and levels of intensity I love this machine. It also looks pretty cool, isn't huge and gives you the ability to connect to it via Bluetooth.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very Nice Machine
on September 5, 2022
Posted by: LeoO
from Tucson, AZ
[This review was collected as part of a promotion.] I am very impressed with this machine. At first, I was expecting a full cup of coffee as a drip machine would make then I realized it is an espresso machine. The 1/4 cup it provides will knock your socks off with how strong it is. If you like espresso fast and easy, this machine is perfect for you.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on September 5, 2022
Posted by: Tator92
from New york
[This review was collected as part of a promotion.] The Nespresso Ventura Next machine is a great, easy machine for those who enjoy expresso drinks. The assembly and directions were very easy to follow and I had it up and running in no time. So far the drinks I've made are delicious and I look forward to making coffee each morning. I suggest doing some research and finding recipes you'd like. Keep in mind the pods are all different and disperse different amounts so check the labels.
Pros: Easy to Use, Makes Delicious Espressos, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Bulky
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Tasty!
on September 5, 2022
Posted by: Sffap
from Brooklyn, NY
[This review was collected as part of a promotion.] Nespresso Maker
This is a sleek espresso coffee machine. It looks great on the counter, and most importantly makes great drinks! Coffee tastes good, but you have to buy specially shaped pods, so you're limited to what Nespresso sells for that.
This is a sleek espresso coffee machine. It looks great on the counter, and most importantly makes great drinks! Coffee tastes good, but you have to buy specially shaped pods, so you're limited to what Nespresso sells for that.
It is designed to work with your phone - so there's a little light, and depending on the color and how quickly it blinks/fades/stays on, it means something different, hence, the idea to connect it to the Bluetooth and the app to help understand the various messages. I think the machine itself could have been made much more intuitive so people without the app can use it effectively.
Pros: Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
So cute but......
on September 5, 2022
Posted by: TeddyBear85
from Ohio
[This review was collected as part of a promotion.] So cute but i got lil disappointed in this machine. It’s a beautiful matte black with white metal. However this machine leaks out so much water. I don’t even fill the water filter up completely and it leaks out from the top. My other nespresso machine never gave me issues and I wish I never got rid of it for this machine.
Hopefully they gonna resolved the leak.
Thank you.
Thank you.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, September 7, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso
on September 5, 2022
Posted by: Nanc
from Winona, MN
[This review was collected as part of a promotion.] The Nespresso machine is very nice.
The water tank in the back is a bit inconvenient for where you want the machine on your counter.
The expresso is very flavorful and strong.
I do wish there were more options for lattes, cappuccinos.
The water tank in the back is a bit inconvenient for where you want the machine on your counter.
The expresso is very flavorful and strong.
I do wish there were more options for lattes, cappuccinos.
Pros: Easy to Use, Makes Delicious Espressos, Appealing Design
Cons: Not enough variety of coffee available, Not enough variety of espressos available
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA