Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,618 Reviews)
Rating breakdown 3,618 reviews
5 Stars
2,839
4 Stars
429
3 Stars
117
2 Stars
82
1 Star
151
87%of customers recommend this product.
(
1,692 out of
1,938)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Highly Recommend!
on February 24, 2024
Posted by: amy24
from Buckeye, AZ
[This review was collected as part of a promotion.] I love my Vertuo Next and use it every single morning! Love all the different coffee flavors and options & that it tastes just as good if not better than an actual coffee shop! Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Creamy goodness
on February 24, 2024
Posted by: Alx
from Dallas
[This review was collected as part of a promotion.] We really like our Vertuo. So much that we’ve forgotten about drip coffee. The coffees are consistently rich and creamy, so far we haven’t had any issues with our machine. We descaled it or at least attempted, and that was a bit challenging. Other than that, we really like
It!
It!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
It’s ok
on February 24, 2024
Posted by: CB15
from Scottsdale AZ
[This review was collected as part of a promotion.] Virtual next is OK, I prefer the original virtual machine as I think it produces a better coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 26, 2024
Thank you for your review. We're sorry to learn that the coffee brewed by your Vertuo Next machine is not meeting your expectations. Taste concerns can sometimes be attributed to expired sleeves, over-extraction, or a build-up of scale within the brewing unit. We recommend running a weekly rinse cycle and descaling every 300 capsules to ensure the best flavor experience. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our machine experts would be delighted to aid. Please do not hesitate to contact us for assistance. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great but a little slow
on February 24, 2024
Posted by: Sue
from Fla
[This review was collected as part of a promotion.] We have the chrome style which is a lot nicer than the original versions of the coffee maker (we had 2 others). The original style heated and dispensed coffee more quickly; the only difference between the original and the Next is that the next has other features (that I don’t use very much, other than the built in milk frother). The next heats and dispenses coffee more slowly- the basic no frills original was faster and the coffee was hotter. the Next’s features and looks sold me on an expensive appliance because it dispensed milk and was much nicer looking. I have both machines now- sometimes I just want a good quick cup of coffee, so I’m tempted to go back to my regular machine at times. I just try to be more patient now, because the original machine isn’t nice looking at all. It didn’t get the next level with the water dispenser. Hot water wasn’t enough of of an upgrade feature to buy that one. I can hear my own water. The machine is jut ok.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 26, 2024
Thank you for your review, Sue. We appreciate your feedback regarding the design of the Vertuo Next as well as the brewing speed. These comments have now been documented and forwarded on for review. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes amazing xodfee
on February 24, 2024
Posted by: Slh560
from Baltimore MD
[This review was collected as part of a promotion.] I’m really enjoying the Vertuo machine. Coffee is delicious but not hot enough.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, February 26, 2024
Thank you for your review. We're delighted to hear that you are enjoying your Vertuo Next machine! This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. If the coffee does not seem hot enough, please call us for further assistance. We are pleased to offer technical support via the toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So Many Great Choices!
on February 24, 2024
Posted by: Ziggy
from Orange County, CA
[This review was collected as part of a promotion.] We love our Nespresso Vertuo. There are so many great choices in coffee pods. We really love the Columbia and Melozio the best. However, others in our house enjoy the B vitamin infused and the different flavored coffee. Something for everyone!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great overall
on February 24, 2024
Posted by: Tim104
from New York, NY
[This review was collected as part of a promotion.] Love the machine. There are plenty of coffee options to choose from too
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My morning coffee!
on February 24, 2024
Posted by: Guitab
from Seattle, WA
[This review was collected as part of a promotion.] My morning coffee is great with Nesppreso ‘s Meloizio and double espresso with heated almond or oat milk,
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA