Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,991 Reviews)
Rating breakdown 5,991 reviews
5 Stars
4,318
4 Stars
705
3 Stars
230
2 Stars
207
1 Star
531
77%of customers recommend this product.
(
2,615 out of
3,378)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
A lot of work for bad coffee
on August 30, 2022
Posted by: mellie1984
from Indiana
[This review was collected as part of a promotion.] There was absolutely nothing good about my experience with this device. First of all, the instructions in the printed manual are not clear. For example, I didn't see anything in the manual about having to hold the brew button down on first use to program the preferred size, I only found that online because I couldn't understand why the device only gave me about 2 sips worth of beverage. The manual also states to use a specific amount of water when cleaning the device before use and that process should take about 7 minutes, I had to run the process twice in order to use all the water which took about 14 minutes.
The machine is also horribly loud. There is no way you would be able to brew early in the morning while household members are sleeping nearby.
The machine is also horribly loud. There is no way you would be able to brew early in the morning while household members are sleeping nearby.
I've been able to make coffee for years and years without being smart technology/blue tooth connected, so that's a waste as far as I'm concerned.
This device will sit on a shelf collecting dust from now on.
Pros: Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup, Not enough variety of coffee available, Too Expensive, Too Noisy
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, August 31, 2022
Thank you for your review. We understand how frustrating machine issues can be, and we certainly want your Nespresso experience to be special and exactly to your satisfaction.
The Vertuo Next offers a variety of coffee size drinks: espresso (1.35oz / 40ml), double espresso (2.7oz / 80ml), gran lungo (5.07oz / 150ml), coffee (7.7oz / 230ml) and pour-over style (18oz / 532ml). The intelligent brewing system allows the machine to recognize the unique bar-code on the coffee capsule being brewed and create a perfect cup according to the specific parameters of each blend.
If you wish, you may program your other favorite Nespresso capsules to your preferred pour.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Vertuo Next offers a variety of coffee size drinks: espresso (1.35oz / 40ml), double espresso (2.7oz / 80ml), gran lungo (5.07oz / 150ml), coffee (7.7oz / 230ml) and pour-over style (18oz / 532ml). The intelligent brewing system allows the machine to recognize the unique bar-code on the coffee capsule being brewed and create a perfect cup according to the specific parameters of each blend.
If you wish, you may program your other favorite Nespresso capsules to your preferred pour.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!!
on August 30, 2022
Posted by: Beh1
[This review was collected as part of a promotion.] I absolutely love this machine! I was so excited to get this and I was not disappointed. The coffee was made quickly and at the right temperature for me. Makes great froth for the perfect cup of espresso. Well manufactured machine with quality parts.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Machine!!
on August 30, 2022
Posted by: Etuka54
from Buffalo, NY
[This review was collected as part of a promotion.] The Nespresso Vertuo Next is a machine I was eager to try and can now say that it is every bit as described!
The unit itself is sleek and fits very nicely on my counter without taking up too much space. Water reservoir has a good capacity so you are ready for more than one person to make their drinks without waiting for refills. Plus, speedy heat up!
The drinks are amazing and it is so convenient to have the pods included with the machine.
Another great feature is the Wi-Fi / Bluetooth with the easy connectivity! It connected with little effort on my part!!
This machine has it all. Sleek style, small footprint for counter space, easy to use and it makes excellent drinks!! Very pleased!
The unit itself is sleek and fits very nicely on my counter without taking up too much space. Water reservoir has a good capacity so you are ready for more than one person to make their drinks without waiting for refills. Plus, speedy heat up!
The drinks are amazing and it is so convenient to have the pods included with the machine.
Another great feature is the Wi-Fi / Bluetooth with the easy connectivity! It connected with little effort on my part!!
This machine has it all. Sleek style, small footprint for counter space, easy to use and it makes excellent drinks!! Very pleased!
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Frees up SOOO much counter space!
on August 30, 2022
Posted by: Scott M
from Orlando, FL
[This review was collected as part of a promotion.] This is not my first Nespresso Vertuo. However, it is about half the width of my previous version! I don't use my Nespresso on a day to day basis so the fact that the water tank and "used cup" container are smaller doesn't bother me. I would rather have the counter space. The water reservoir and used pod container are very easy to access. I would highly recommend this Nespresso maker if you value your counter space!
Pros: Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Pocket perfectness
on August 30, 2022
Posted by: Cami22
from Austin, TX
[This review was collected as part of a promotion.] I got this for my daughter who is off to college. A budding coffee aficionado, she is already very particular about her brew. This little machine is the perfect fit for her. Delivers great coffee, does not take up too much counter space because of its tiny footprint, and has the Nespresso name to back it. Win, win, win!
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So simple!
on August 31, 2022
Posted by: Tg5959
[This review was collected as part of a promotion.] Love this! Such an easy way to get a great tasting espresso! Legit just put the pod in and go. The design is very elegant looking so look great on countertops! If you’re searching for an easy at home espresso then give this a look
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful machine
on August 31, 2022
Posted by: Gwenny45
from Lexington,Ky
[This review was collected as part of a promotion.] I love this new virtual Nespresso coffee pot it is beautiful and it makes the best cup of coffee plus the coffee they sent me was delicious I really enjoyed it and I love the little cute coffee mug that come with it is so cute thank you so much for letting me try it it is a wonderful machine and it makes the best coffee in like two minutes is hot and just really ready to go early in the morning thank you
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Product!!!
on August 31, 2022
Posted by: RyanP
from Palm Coast
[This review was collected as part of a promotion.] I just received my Nespresso machine and I’m in love with it. It makes my life so much easier in the morning. It’s so easy to use all I have to do is put in the cup and hit the button. Such an amazing product!!!
Pros: Easy to Use
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA