Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,991 Reviews)
Rating breakdown 5,991 reviews
5 Stars
4,318
4 Stars
705
3 Stars
230
2 Stars
207
1 Star
531
77%of customers recommend this product.
(
2,615 out of
3,378)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
4
this coffee machine is
on March 1, 2022
Posted by: nbous
this coffee machine is good however mine seems to have a lot of technical issues (resolved when i restart the machine). great coffee though! frother has similar issues as well but overall good experience
Written by a customer while visiting influenster.com
Customer Rating
5
Love It!!!
on March 5, 2022
Posted by: Mom4football52
from Newton, Iowa
I use my everyday to make a double espresso for an iced mocha! Works great and very easy to operate- just turn it on, put in the pod, close, and start! ❤️
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, March 7, 2022
Hi, Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this Nespresso machine!
on March 9, 2022
Posted by: fatimab100
Love this Nespresso machine! I can make shots or make a large iced coffee drink. One con about it is that it lights up orange a lot of the times which means it needs cleaning.
Written by a customer while visiting influenster.com
Customer Rating
3
I loved this product
on March 12, 2022
Posted by: rachelw9
I loved this product for the 3 months it worked.. it makes great coffee! However, after only 3 months the machine broke and would not work anymore. Luckily it was under warranty still so I was able to get a new one but really 3 months.. I’d brew 1-2 cups a day and the machine couldn’t handle… needs to be better quality for the price
Written by a customer while visiting influenster.com
Customer Rating
5
I LOVE this machine!!
on March 16, 2022
Posted by: jcurley
I LOVE this machine!! It’s so great for a quick brew and the specialty pods are delicious as well!! My current favorite is the caramel double espresso with some oat milk, simple syrup, and a little caramel drizzle around the cup!
Written by a customer while visiting influenster.com
Customer Rating
4
Wonderful coffee!
on March 17, 2022
Posted by: Coffee mom
from Glendale, Az
Received this as a gift for Christmas and so far I am loving it! I gave it four stars because once in a blue moon it becomes a little temperamental and doesn’t want to give me the right amount of coffee. I just rerun the same pod when that happens and everything is fine. I love the frothier by the way, highly recommend. The one thing I learned with the frothier is if the magnetic spinner isn’t pushed down all the way, it won’t work. It’s not an issue, just wanted to make that point known for other users. Hope this review helps!
I would recommend this to a friend!
Response from Nespresso USABy Tara B, Customer Service, March 18, 2022
Thank you for your review. We are delighted to learn that you are enjoying your Vertuo Next Deluxe machine, however, we recommend you perform a weekly cleaning to remove any grinds and buildup residue in the spout of your machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Please don’t hesitate to call us!
Written by a customer while visiting Nespresso USA
Customer Rating
3
I unfortunately got a
on March 21, 2022
Posted by: phoebeb26
I unfortunately got a defective one that wouldn’t leave descaling mode. Best coffee I’ve ever had before it had this issue.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing!!!!!!!
on March 22, 2022
Posted by: 1234567
I’m obsessed with this machine I’ve had it for 8 months now and it works so well and the coffees and lattes taste amazing
I would recommend this to a friend!
Response from Nespresso USABy Devyn W., Customer Service, March 23, 2022
Thank you for your review. We are delighted to learn that you are enjoying your Vertuo Next machine. We recommend performing a weekly cleaning to remove any grinds and buildup of residue in your machine. Our machines include at least a one-year warranty and a lifetime of troubleshooting assistance. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-fee number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA