Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,991 Reviews)
Rating breakdown 5,991 reviews
5 Stars
4,318
4 Stars
705
3 Stars
230
2 Stars
207
1 Star
531
77%of customers recommend this product.
(
2,615 out of
3,378)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
I honestly could not
on February 8, 2022
Posted by: marleeb5
I honestly could not be more disappointed with a product. My machine, despite very careful cleaning and maintenance, broke twice. HOWEVER, I am giving it 2 stars since Nespresso support is FANTASTIC and sent me first a free replacement machine and second an entirely different make of machine that I have had zero issues with so far.
Written by a customer while visiting influenster.com
Customer Rating
1
It's Garbage!
on February 9, 2022
Posted by: Unhappy subscriber
from Hawaii
This machine sucks!!! It just stopped working and has wasted numerous coffee pods trying to fix it and get it to work. Apparently it's just how it was designed. Look online and see the numerous youtube videos of people trying to fix it, and their customer service could care less. This device was sold to us in Bloomingdales by a Nespresso rep and he never thought to mention descaling once. This hunk of junk didn't even last a year and even after descaling, it still doesn't work. Save your money and your time! The machine is poorly designed and you'll get little to no support if you need it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
VERTUO NEXT
on February 9, 2022
Posted by: Patty
from Miami Florida
I have had my machine for about a year now, yet today it started leaking coffee (from underneath) - Quite disappointing. Nespresso customer care is sending me a new one, I will give it a second chance, hoping it works properly. Also it has not been brewing the coffee too hot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on February 9, 2022
Posted by: David
from Miami
Is the worst machine I ever tried. Easy to use but nothing practical
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We’ve had our machine
on February 10, 2022
Posted by: macym1
We’ve had our machine for almost 1.5 years and love it. My favorite part is that it makes every size of coffee or espresso you could want.. even a carafe. We didn’t get a nespresso before this one because of their lack of size variety so this is the perfect fit for us. Great for a double shot, 1 cup or a carafe when we have guests over.
Written by a customer while visiting influenster.com
Customer Rating
4
I purchased this machine
on February 15, 2022
Posted by: tiffanyv74
I purchased this machine for my mother, she loves it and it makes a great cup of coffee. Nepresso machines in general are a little loud, but they make up for it in the quality cup of coffee that they brew. I have had a Keurig in the past and I will never go back.
Written by a customer while visiting influenster.com
Customer Rating
5
I love the look
on February 15, 2022
Posted by: tabithal18
I love the look of this machine and the espresso pods make an amazing ice coffee!!! Such a great purchase!!!
Written by a customer while visiting influenster.com
Customer Rating
5
I recently bought this
on February 16, 2022
Posted by: cristalxobeauty
I recently bought this and omg I cannot say enough great things about it!! I love the way it makes coffee tastes like a barrista made it at home!! I am saving more money making my coffee at home just the way i like it
Written by a customer while visiting influenster.com