Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
2nd machine in a year!
on November 1, 2021
Posted by: AM_WEST
from Los Angeles
Awful machine stops working after 3 months. Just purchased a different model let see how this one works. I’m definitely purchasing a commercial grade machine if this one fails.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 2, 2021
Hello. Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trouble from the start
on November 2, 2021
Posted by: Weinda
from PR
I bought the pink Chiara Ferragni Vertuo Next. Every week it had some problem. It just didn't brew coffee. First I thought the problem was the capsules but I very quickly realized it was the machine. It very randomly stopped working. And the app is pretty useless, it gave a generic error code that no one could figure out. Customer service was super friendly though and a replacement machine was sent. Let the ratings give you an idea, do yourself a favor and get another Vertuo model please.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 3, 2021
Thank you for your review, Weinda. We share your disappointment that you had experienced issue with your Nespresso x Chiara Ferragni VertuoNext machine. We are pleased to see you were able to receive an in-warranty replacement VertuoPlus and hope you enjoy this model. If you have any further questions or concerns, we offer lifetime troubleshooting support at 1-800-562-1465. We're available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience . Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good pods, unreliable machine with design flaws
on November 8, 2021
Posted by: dv
from Boston, MA
Lasted a little over a year with very low usage in the first half of that period. Done descaling and cleaning as suggested. What happens is steam gets into the area where the electronics for the button are and then it's all downhill from there. Light turns blue - seems like a consequence of steam corroding some of the metal around there. The clamps holding the hose also corrode and can't hold the hose tightly enough and it starts leaking water all over the place.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 9, 2021
Hi Dilaver. Your satisfaction is our highest priority, and we'd like to ensure your satisfaction. Please call Nespresso directly, 800.562.1465, and a machine expert will be happy to help you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
TERRIBLE MACHINE
on November 16, 2021
Posted by: Island girl
from Michigan
BOUGHT THIS MACHINE IN AUGUST OF 2021 WATER LEAKING EVERYWHERE JUST RECEIVED A REPLACEMENT AND MACHINE IS DOING THE SAME THING WATER LEAKING INTO USED POD HOLDER AND WATER IN THE AREA WHERE THE POD IS SUPPOSED TO BE PLACED AT THIS POINT ITS JUST AN ORNAMENT ON MY COFFEE BAR. WOUD NOT RECOMMEND ANYONE TO BUY STICK WITH VERTUO PLUS.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 18, 2021
Thank you for your review, Sophia. We're disappointed to hear that your experience has been less than expected, and we're glad to see that another replacement machine has been shipped. We stand behind our products and are always here to help at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good coffee. Loud machine
on November 18, 2021
Posted by: Lovecoafe
from Maryland
Good coffee but a very loud machine. Grinding motor sound. Unlike the first Nespresso machine I was given. I bought this and it wakes the house.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Thank you for your review, Lovecoafe. The Cleaning Cycle for your Vertuo Next machine should be performed weekly, to prevent coffee grind build up. Please visit the Vertuo Next machine section on Nespresso.com/help for cleaning instructions and various troubleshooting tips, or contact us via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked for 3 weeks
on November 29, 2021
Posted by: Maria
from Beverly Hills, CA
Made great coffee for 3 weeks then completely stopped brewing. I wasted an hour on the phone with Nespresso troubleshooting until I was able to convince them it doesn't work, so they are sending a new one in a week. However, from reading the other reviews, I don't have high hopes for the new one either.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 1, 2021
Thank you for your review, Maria. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert and arranged to receive a replacement machine.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 6 months
on January 13, 2022
Posted by: Yonatan
Delicious coffee, but low quality machine. It did issues from the beginning but stopped working completly after 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to learn were able to speak with a Machine Specialist and arranged to received a new replacement VertuoPlus. Please be sure to register your new machine's Serial Number. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive support should you experience any issue with your new machine. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Beautiful machine BUT …
on January 13, 2022
Posted by: ddancin
My daughter gifted me the gorgeous teal Next machine. The Espresso is rich and full bodied. The crema is amazing! BUT I’m on my 3rd Next machine because the first two leaked water and stopped working.The 1st machine malfunctioned in less than 3 weeks.The 2nd malfunctioned in a week. they are sending me a 3rd Teal Next but I’m apprehensive that eventually I’ll be on to the Next machine and thereafter. The Color is gorgeous. The size is Perfect. The Espresso is delicious. BUT. I’m extremely disappointed :(((
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to learn were able to speak with a Machine Specialist and arranged to received a new replacement Luxury Teal VertuoNext. Please be sure to register your new machine's Serial Number. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support if there is any further issue. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA