Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Great…until it isn’t
on April 26, 2024
Posted by: Useless
from Solana beach, California
Loved my machine…until it started dying. Mine started leaking and stopped brewing properly and I tried descaling it at around 10 month hoping that would work…it did. For about another two month. Meaning just enough for the warranty to expire. Now I’m out of a machine, no coffee in the morning and expensive Nespresso pods. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaking.
on August 4, 2024
Posted by: Cupa Joe
from NC
I've had this machine for about a year and a half. It started leaking slightly from the seam about a year ago. It was small at first, but the leak has just progressively gotten worse. I don't know what to do about it. I like my machine, but I don't know what else to do at this point.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to assist you with prompt and comprehensive troubleshooting support at 800-562-1465. We are available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience. A Machine Specialist can troubleshoot with you to determine the issue and provide you with the best resolution, as well as set up your machine for repair if that is deemed necessary. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor product
on November 2, 2024
Posted by: Don
from Bellevue, WA
Coffee is great but machine is crap. Lousy engineering. I did required maintenance and went through numerous lengthy troubleshooting sessions with machine support. They were able to get the machine working every time only for it to fail again. I got a replacement Vertuo Next last year but this one didn't even last as long as the first one before it started failing. The latest round of troubleshooting with Machine support was yesterday and the machine only worked for one day this time. Don't waste your time and money on Vertuo Next. Go with another model to save yourself some pain.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, November 4, 2024
Thanks for your review, Don. We are dismayed that neither Vertuo Next machine met your expectations and troubleshooting was unsuccessful. We're pleased to see you purchased a different Vertuo machine model, the VertuoPlus machine, with your out of warranty Assistance Service Program discount. We recommend the first time use steps once a week, once you start brewing from your new VertuoPlus machine. We're confident you'll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Doesn’t work well
on January 1, 2025
Posted by: Dahveed
from Texas
It’s supposed to know what it is brewing based on the code on the pod, but mine routinely overflows the cup. I have reset it to the factory settings, but it continues to do this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 2, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke within 3 months
on February 3, 2025
Posted by: Nicholev
I’ve had my verturo next for 3 months and it no longer works. It’s slowly been breaking every time I use up but it’s always worked to unplug it and plug it back in to reset it. I’ve tried descaling, cleaning the entire thing, and troubleshot everything I could with the manual. While I was trying to clean it tonight it started leaking water from the bottom and filled up the basin inside. For as much as these cost they’re an absolute waste.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Second machine to break!
on February 3, 2025
Posted by: Missy33
from Gig Harbor WA
This is our second machine and the second one just stopped working like the first one. We clean it regularly. We did the descaling and everything and it’s only a year old! We love it and the coffee it makes but the last two have not lasted.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Serious design flaws
on September 9, 2021
Posted by: Joe42
from CT
I loved this machine for about 4 months, beautiful machine, beautiful coffee… then it stopped working. I’ve since had three replacement machines, each one worse than the one before. Won’t go into detail on each one, just know this machine is deeply flawed, and you should stay away. With that being said, Nespresso customer service is great. Although around the third machine the troubleshooting process becomes pretty tedious. I laid out my frustrations on this last one and was quickly offered the original vertuo machine as a replacement. Hopefully this will be a reliable machine… stay away from the Next
No, I would not recommend this to a friend.
Response from Nespresso USABy JAZ, Customer Service, September 10, 2021
Thank you for your review. Your feedback is important to us and we are dismayed to learn about the issues you have experienced with your Vertuo Next machine. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement VertuoLine machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Constant problems
on September 18, 2021
Posted by: Sherry 101
from Pompano Beach FL
I purchased this machine in June 2021. Initially it was great,making coffee based on the pod that was used. Within a month it started having issues and needed to be reset. When we finally was not able to be reset I called Nespresso support and they replaced it with another next machine. This machine lasted for about a month and started doing the same thing. We would get colored lights that would not allow us to make coffee. After the second one failed, we switch to the vertuo instead of the next. Hopefully this will be a better option.
No, I would not recommend this to a friend.
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Sherrie101.
We certainly want your Nespresso experience to be special and exactly to your liking. The replacement Vertuo machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The replacement Vertuo machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
Written by a customer while visiting Nespresso USA