Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,520 Reviews)
Rating breakdown 3,520 reviews
5 Stars
2,763
4 Stars
416
3 Stars
109
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
LASER reader stopped working
on January 25, 2025
Posted by: Bubbys
It was fine while it lasted, but our laser reader apparently stopped working and we could NOT brew coffee anymore. We've only had the machine for 2 years... would not recommend due to the lifespan.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 27, 2025
Thank you for your review and honest feedback, Ankur. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 at your earliest convenience so that we may assist you with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this machine
on February 15, 2025
Posted by: PW
from Chicago
Do no buy! Proven record of poor performance . Avoid this machine .
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not the quality I expected
on March 7, 2025
Posted by: Dogwoodlady
I was a happy owner of the original Virtuo machine ....it worked great and lasted a long time. When it was time to replace it, I thought this would be an upgrade. Loved the sleek look and the idea of less width taken on the counter. This machine is horrible, Loud, awkward components, even leaks at the drip tray. The coffee still tastes great but after a short stay with me, I am donating it and will return to the original. Guess you don't fix what isn't broken. I wouldn't purchase this again, even at the sale price.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage
on March 28, 2025
Posted by: Alicart
from Mesa AZ
Don’t bother with this machine. Im about to be on my 3rd machine in 4 years and I only reordered because I have a lot of $ in coffee pods I need to use. But once this one breaks probably in 1-2 years I will not be getting another. The company needs to have a longer warranty on these crap machines. You can tell by all the reviews here they don’t last. Customer service is a joke.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very inconvenient, leaks, grinds in coffee
on May 10, 2025
Posted by: Jae
from Englewood cliffs, NJ
Leaks & too much grinds in each cup even though I clean / descaling frequently. It is so NOT intuitive with one button on top, I have to guess what LED color means and blinking means.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
One Star Because Zero Stars Isn't An Option !
on July 8, 2025
Posted by: GordonT
from North Carolina
I should have learned my lesson from the first machine that leaked water 14 months after purchase. Nespresso was happy to sell me another machine rather than replace that one. This machine is a waste of money. The coffee is barely warm. On certain pod sizes, the machine vibrates violently to the point that the cup falls off the machine and spills coffee everywhere, and it sprays coffee out the back of the unit. For the price of the machine and the ridiculous prices for the pods, I would expect this to have some above-average product quality. We shouldn't have to make machine repairs as a consumer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, July 9, 2025
Thank you for your review. We're sorry to learn the Vertuo Next machine doesn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Our Machine Experts would be pleased to assist you to provide you with the best resolution possible. Please do not hesitate to contact us. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 17 months
on August 23, 2025
Posted by: Rosie
Mine broke after 17 months. The machine is very loud and the pods get to be expensive. Plus having to replace the machine out of warranty. Doesn't make sense.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Italian style espresso
on December 20, 2025
Posted by: Christopher
from Florida
[This review was collected as part of a promotion.] I purchased my first Nespresso 4yrs ago and now have one in the RV. Wake every morning to sip my Chiaro. New Sweet Almond and Hibiscus is really great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA