Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,520 Reviews)
Rating breakdown 3,520 reviews
5 Stars
2,763
4 Stars
416
3 Stars
109
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
Short life..... no warranty after 12 months.
on April 24, 2024
Posted by: Turfman
from Nc
Died after 14 months, just after the warranty ended. So it was trash and I was only offered a discount to buy a new machine. There web site offered similar discount to all buyers, so I wasn't impressed.
I would not buy again as it seems many have similar problem. If they believe in there product, offer a 2 year warranty so the buyer has some reassurance when buying it. Or fix the machine so it lasts several years like you would expect an expensive coffee pot to.
I would not buy again as it seems many have similar problem. If they believe in there product, offer a 2 year warranty so the buyer has some reassurance when buying it. Or fix the machine so it lasts several years like you would expect an expensive coffee pot to.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, April 25, 2024
Thank you for your honest review. We're disappointed to hear this, and we hope you know that we're always here to help. If you'd like to arrange an escalated call to discuss next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t recommend!!!
on May 17, 2024
Posted by: Nespresso1
I really wish I would’ve heeded the bad reviews on this one. I didn’t even get 10 cups of espresso out of it before it stopped working and even while it was working it leaked water everywhere! I’ve tried troubleshooting it every which way but it just gives an orange/red light and won’t produce coffee. I bought it directly from the site but its definitely been more than a year and out of warranty so I just have to cut it as a L. Most of the other models were cheaper but I was trying to save on counter space. I love nespresso just wish I would’ve went with a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, May 18, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. We also have out-of-warranty options available as well. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Smokes
on June 27, 2024
Posted by: Dud
from Texas
Was given this as a gift and after about 2 years it started making a popping noise and started smoking. Buyer beware!!! I called Nespresso and it’s not in warranty. Machines don’t last.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, June 28, 2024
Thank you for your review. We see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks after every use!
on July 17, 2024
Posted by: stephvalley
from Cincinnati, OH
Machine leaks during and after every use. I've tried to pinpoint the source of this leak for ages - looked over machine for hairline cracks, scanned water reservoir for chips, etc. - and cannot figure it out. Would be a four- or five-star review if I could get a full pour, but I digress...
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 18, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not good quality
on August 22, 2024
Posted by: bob
This is the second Nespresso machine I've owned, and it has been disappointing at the least. It has been glitchy from the very beginning and completely broke in less than 2 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 23, 2024
Thanks for your review, Bob. We’re dismayed that your Vertuo Next machine hasn’t met your expectations since owning it. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. We’re pleased to see you spoke with one of our machine experts who presented you with your out of warranty options via our Assistance Service Program. You can repair your machine with a 6-month repair warranty for $65.00 or receive a 35% out of warranty discount towards the purchase of a new machine with a new warranty. When you decide which options is best for you, please call our toll-free number 800-562-1465. Any Coffee Specialist will be pleased to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not Okay!
on August 30, 2024
Posted by: Cutejoyus
from NC
I purchased my machine in February of last year. It worked perfectly for over a year. About a month ago, it stopped brewing without me descaling or cleaning the machine before use. I have descaled this unit, ran the cleaning cycle at least 30’ times in the past few weeks. I called the support line. The first person connection was bad. He said he would call me back, but never did. So, when I called back the lady was in the process of helping me and then her line disconnected and she never called back either. They ask for your number to call back when disconnected, but do not call back. Anyway, I did complete the toothbrush cleaning instructions and the toothpick instructions. It worked for a week and now it’s back to requiring me to clean it before brewing my morning coffee. This is impractical and flat out unacceptable. I owned the K brand machine without any issues for many many years. It is not okay that this machine cost more and last much much less. I am beyond annoyed and frustrated with Nespresso at this point.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 31, 2024
Thank you for sharing your review. We are sorry to hear that your Vertuo Next machine is not functioning as expected, and we appreciate the chance to assist you. We want to assure you that your machine is covered by a one-year warranty, and we also provide lifetime troubleshooting support. Even if your machine is no longer under warranty, we offer replacement and repair assistance.
Please don't hesitate to reach out to us through our toll-free number, 800-562-1465. We are confident that we can work together to find a satisfactory resolution to the issue you are facing.
Please don't hesitate to reach out to us through our toll-free number, 800-562-1465. We are confident that we can work together to find a satisfactory resolution to the issue you are facing.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality equipment
on November 10, 2024
Posted by: Vas
from Fl
Purchased the Vertuo Next couple months back. Stopped working already, in less than 6 months. Very poor quality
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 11, 2024
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please call our toll-free number, 1-800-562-1465, to speak to a Machine Expert at your earliest opportunity so we may address your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not work
on December 5, 2024
Posted by: alyssa
I’ve had this for about a year and have had on and off problems since I’ve gotten it. Wasted so many of their expensive pods because the machine randomly had issues and you have to use a new pod. Today finally no matter what I do I can’t get it to work. I cannot get it to brew, can not get it to run a cleaning cycle. Have tried everything, including cleaning the whole machine, trying to descale, cleaning the machine, and more. User guides are absolutely no help. Save your money this machine is a piece of junk!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 6, 2024
We appreciate your review, and hope you'll contact us again for assistance. Every Nespresso machine is covered under at least a one-year warranty with replacement or repair options, both in or out of warranty. We look forward to hearing from you. Call 24/7, Alyssa, 800.562.1465.
Written by a customer while visiting Nespresso USA