Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,988 Reviews)
Rating breakdown 5,988 reviews
5 Stars
4,317
4 Stars
704
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,615 out of
3,377)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Piece of garbage
on September 15, 2021
Posted by: ylhsxb
from MA
Within three month, it does not work anymore. I got the same orange/red light from other reviews. BTW, please make the light lighter even for this warning light. I have to turn off all lights in my room to see it!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. Please visit the troubleshooting information listed on our Nespresso.com/help website, under the Vertuo Next tab, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Coffee, Error Code Problem
on September 22, 2021
Posted by: Daz1986
from Dothan, AL
First and foremost, the coffee is absolutely wonderful.
I purchased the Vertuo Next back in June, 2021 and fell in love immediately. That being said, fast-forward to September, 2021 and the orange blinking light comes on when I attempt to brew my usual morning coffee. I tried the descaling mode, the cleaning mode, and spoke with a rep from Nespresso, who guided me through the troubleshooting process. It was determined that the machine would need to be replaced. I am currently awaiting my replacement machine in the mail. I will keep an optimistic outlook on the next machine, but I am a little concerned as to how long the next machine will last based upon these other reviews. I hope that if this happens again, I will be able to trade it out for a different series. Don't hesitate to buy a Nespresso machine! Just be careful with the Vertuo Next series and perhaps opt in for a different Nespresso series machine instead. Absolutely love Nespresso regardless! Great customer support too.
I purchased the Vertuo Next back in June, 2021 and fell in love immediately. That being said, fast-forward to September, 2021 and the orange blinking light comes on when I attempt to brew my usual morning coffee. I tried the descaling mode, the cleaning mode, and spoke with a rep from Nespresso, who guided me through the troubleshooting process. It was determined that the machine would need to be replaced. I am currently awaiting my replacement machine in the mail. I will keep an optimistic outlook on the next machine, but I am a little concerned as to how long the next machine will last based upon these other reviews. I hope that if this happens again, I will be able to trade it out for a different series. Don't hesitate to buy a Nespresso machine! Just be careful with the Vertuo Next series and perhaps opt in for a different Nespresso series machine instead. Absolutely love Nespresso regardless! Great customer support too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 23, 2021
Hi, Daz1986. Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best tasting coffee and super efficient machine
on September 23, 2021
Posted by: Kyliejt
from Alexandria, VA
We love our Nespresso maker! The coffee is silky smooth, with a nice froth topping. Tastes great and brews smartly and efficiently.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Coffee
on September 23, 2021
Posted by: Mo14
I love the coffee! The coffee machine works, but it’s very loud. I have a different Nespresso coffee maker and I love it more because it’s not anywhere close to as loud as this one. I have this new one at work, and I need to make sure my coworker isn’t on the phone so I can make a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 24, 2021
Thank you for your review, Mo14. You can reduce the sound made from your Vertuo Next machine by running the weekly cleaning cycle, or by placing a small mat between the machine and your countertop. If you ever need assistance with your Vertuo Next machine, please do not hesitate to visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Horrible machine Great customer service
on October 5, 2021
Posted by: Sammi
from Maryland
The coffee is great… as long as you can get it to brew anything. The yellow/orange double blink of death as taken my second Vertuo Next machine to the graveyard in under a year. But have no fear Nespresso customer service is amazing. They are sending out a new machine to replace this one. The customer service is really kind and empathetic to a completely uncaffeinated lunatic such as myself who they are unlucky enough to answer the phone for. Kudos for great customer service!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small but mighty
on October 9, 2021
Posted by: Nespresso Lover
from Northern VA
I absolutely love my Nespresso Vertuo. Very easy to use, to clean, love the fact that the pods are recyclable. And the coffee is magnificent, the aroma, the taste and endless possibilities of the recipes you can make.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I wish I could
on October 22, 2021
Posted by: xnguyencb
I wish I could give Nespresso more than 5 stars. I cannot live without my machine. It makes such good and creamy coffee! I love mine iced with 2 pumps of syrup and oat milk! Super affordable and saves you time and money :) HIGHLYYY RECOMMENDED! They have amazing customer support as well!
Written by a customer while visiting influenster.com
Customer Rating
5
UPDATED Remarks-Vertuo Next-not a reliable machine
on October 22, 2021
Posted by: Bri
from Colorado
I wanted to express my appreciation to Nespresso's quick response and work to resolve my non working Vertuo Next machine. Nespresso and its customer service folks quickly responded and worked with me to resolve the issue and replaced the defective machine with a new Vertuo Plus model, which arrived today and we are back to having awesome coffee. Thanks again for resolving the issue.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA