Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,988 Reviews)
Rating breakdown 5,988 reviews
5 Stars
4,317
4 Stars
704
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,615 out of
3,377)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Price point matches the quality of the product
on April 22, 2024
Posted by: Kim92
from Cincinnati, OH
This is my first Nespresso machine, I purchased in January 2024 and I love it! I use it every day and find it easy to use and love the size of the machine because it doesn't take up too much space on my counter. Crema is perfection and coffee tastes great every time. I appreciate that the shelf is movable so you can adjust for cup size. Price point matches the quality of the product. If you are aiming for the electric "easy to open/close" model then you will need to spend some more money.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed!
on May 3, 2024
Posted by: Bella1340
from Naples, FL
[This review was collected as part of a promotion.] I just recently bought my Vertuo next and i am obsessed! I’ve saved so much time and money by making cafe style beverages at home! It’s been really fun to try new recipes and it’s beyond easy with the Next. Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Size for a college dorm
on May 15, 2024
Posted by: Coffee Lover
from Texas
[This review was collected as part of a promotion.] We bought this as a graduation gift and she was thrilled! Taking it to college!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
First Order Success
on October 26, 2024
Posted by: Lia
from Wayne NJ
[This review was collected as part of a promotion.] This was my first order after purchasing the Nespresso Vertuo. I went with recommendations from other online reviews. The Unforgettable Double Espresso, the Almond Croissant, and the Colombia. I’m not a fan of flavored coffees but the Almond Croissant was a home run! The espresso will be my new go to espresso choice. The Colombia is a great choice for an all around rich coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Features!
on January 30, 2025
Posted by: CoffeeFan87
from Land o lakes, FL
[This review was collected as part of a promotion.] I love my new machine! It's fast, efficient and puts out a great cup of coffee with a great variety of options.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
on August 29, 2025
Posted by: Ashley32
from Columbus, Ohio
Coffee is amazing, when it works. I use the Nespresso descaler and cleaner and still have issues with my machine. I can never use two pods in a row, there has to be at least 3 minutes in between pods, unlike a Keurig. It overheats SO frequently that I am so close to just throwing it away. That’s how frustrated I am with it. Today, which is what has caused me to write this review, I haven’t used this thing in days, and the very first pod makes it overheat. Ridiculous.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Barista At Home!!!
on May 1, 2026
Posted by: Ldq1
from Show Low, AZ
[This review was collected as part of a promotion.] I purchased the Nespresso Next machine about one month ago and I couldn’t be happier. I used to hit one of the big chain coffee shops daily, but now, with my new Nespresso machine, I not only save time, and money, but I’m my own barista now. This machine is very simple to operate and makes dozens, if not hundreds of delicious drinks.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste Of Money
on September 15, 2021
Posted by: Carebare
from Los Angeles
I purchased this machine and was so excited to use it. Broke down 3rd week. Got a replacement, the replacement broke down as well.
Buttons don't work
Water leaks from bottom
Wastes Pods
Waste of money!!
The good thing is that Nespresso customer service is great! They sent me a different style, looking forward to using that.
Buttons don't work
Water leaks from bottom
Wastes Pods
Waste of money!!
The good thing is that Nespresso customer service is great! They sent me a different style, looking forward to using that.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA