Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,520 Reviews)
Rating breakdown 3,520 reviews
5 Stars
2,763
4 Stars
416
3 Stars
109
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
It leaks
on August 14, 2023
Posted by: DK
Leaking hot water and coffee. It does not work. I am not sure if the machine is seals 100%.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 15, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectation. However, we are delighted that you spoke with our Machine Expert who provide troubleshooting tips that were unsuccessful, therefore, a replacement order was processed for you. We look forward to you, once again enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso. Please do not hesitate to contact us via our toll-free number 800-562-1465 if you have any issues. We offer a lifetime of troubleshooting and are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad quality - doesn't last
on October 24, 2023
Posted by: MN2023
from Minneapolis, MN
I had this machine replaced after 1 year - and Nespresso sent me a new machine as it was under warranty. I have now had this machine for 2 years - and suddenly doesn't work. I descale and clean regularly. This model of machine is a piece of crap. So frustrating the amount of times I have had to troubleshoot these machines, and the amount of money spent and they still don't work or last!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 25, 2023
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Ugh!
on November 23, 2023
Posted by: Marely21
from Los Angeles
I bought this not even a year ago and it’s giving me issues. It makes a mound noise and feels shaky.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thank you for your review, Marely. We share your disappointment with these Vertuo Next issues, and appreciate the time you have taken to reach out. We see that you were able to attempt troubleshooting your machine with one of our Machine Specialists, and that a free replacement machine order is currently in preparation at our warehouse. If you require any additional assistance, we kindly invite you to reach out via our toll-free number, 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't waste your money
on November 24, 2023
Posted by: Coffeluver12
from Charlotte, NC
We bought this machine just a little over a year ago and now it's not working. Nespresso says there's a known issue with the censor (which is needed to read the pod) going bad. I would not recommend wasting your money on a machine that you might get a year out of.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, November 25, 2023
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert and we were able to replace your machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes Great, Strong Coffee!
on February 27, 2024
Posted by: SHawk9093
from Austin, TX
[This review was collected as part of a promotion.] We've had our machine for over 2 years now and love how convenient and reliable it is. There are so many different coffees to try and the seasonal flavors are always fun to try out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Will never go back to a Keurig!
on February 27, 2024
Posted by: Coffeelover
from Cleveland
[This review was collected as part of a promotion.] Oustanding Coffee! Would reccomend to anyone who is a daily coffee drinker
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice selection
on February 27, 2024
Posted by: EagleMike
from Fort Myers, Fl
[This review was collected as part of a promotion.] Don’t wast your time shopping anywhere else. They have great coffee at a fair price.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Kind of a bummer
on April 12, 2024
Posted by: AuAu
from Colorado
Bought this two months ago, does not work consistently. Often the coffee pours down around the edge into the waste bucket, other times it does not brew and gives red error light. Seems like it should be easier to close with a single motion.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 13, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA