Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,988 Reviews)
Rating breakdown 5,988 reviews
5 Stars
4,317
4 Stars
704
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,615 out of
3,377)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Excellent Espresso Machine.
on May 22, 2024
Posted by: BellaRosaMariaBoutique
from New Jersey
This is a good machine and it lasted me for a few years since we use it alot daily. I ordered the same brand in Red. When I make my espresso, I add a piece of lemon and brown sugar. I use a a half straw to drink because of my veneers teeth to avoid staining. Then I drink a glass of water afterwards. Helps me digest.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on June 7, 2024
Posted by: Kris
from Tallahassee FL
[This review was collected as part of a promotion.] I thoroughly enjoy this coffee!! There are a wide variety of blends and flavors!!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great features!
on July 10, 2024
Posted by: Nancy
[This review was collected as part of a promotion.] It’s so sleek and amazing! I would recommend for compact spaces. However, breaks easily after 3-4 years. Mine started leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, July 11, 2024
We appreciate your honest feedback, and we are disappointed to hear about your experience. All of our machines come with a lifetime of troubleshooting support. Should you need additional assistance, don't hesitate to give us a call at 800.562.1465. We'll be sure to note your review to our product team, and we hope you have a great day.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving It!
on October 31, 2024
Posted by: RCcat
from Portland, OR
[This review was collected as part of a promotion.] I have had my Nespresso Next for about a month. The coffee is scrumptious and I am feeling confident using it…after a rocky start. I am now a huge fan.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great brand when you want Coffee
on December 28, 2024
Posted by: James
from Ontario California
Been using this machine for a long time. When we talk about coffee it’s “ Nespresso”.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Why can't you buy Petes or Starbucks Pods???
on August 3, 2022
Posted by: Shane
from Salt Lake City, UT
*BEWARE* the Vertuo Next machine does not allow other pods (Starbucks or Petes etc.) as the original device does. I hate that Nespresso limits the variety; very unfortunate.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 5, 2022
Thank you for your review. Starbucks by Nespresso capsules brew in all Vertuo machine models, including the Vertuo Next machine. These capsules may be purchased in store at Bed Bath Beyond and may be purchased online via Walmart and Amazon. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush any coffee granule buildup from the head of your machine. Should you need any machine assistance, our toll-free number 800-562-1465, is available 24 hours a day and 7 days a week, for your convenience. Enjoy discovering Starbucks by Nespresso to add more delicious options for your coffee beverages. The possibilities are endless.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too scared to try it!
on January 5, 2023
Posted by: Ann O
Ooooh... We were just given this Ventuo Next by our daughter for Christmas and based on these common reviews of regular failures I am going to return it without opening it. I can't stand the idea of MORE JUNK IN LANDFILLS and I don't want to add to that catastrophe 😥 I'm going back to my perfect simple little Mr Coffee ♥️
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Hello, and thank you for your honest review, Ann. Our Vertuo Next machines come with up to a one-year warranty and a lifetime of troubleshooting support. If you run into any issues, please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Started off bad
on June 17, 2023
Posted by: Jenn13
from Houston, TX
I bought it 3-4 days ago and received it today. When I saw the box it had the grey machine on (I ordered white) the. I opened it and it was white and I was checking it out inside where the pod goes nd it had coffee stains all over it.They sent me a used machine. They even covered the color on the box with a white sticker. Thankfully customer service looked up the item and knew it had been returned so they are sending a new one. But I think I deserve some free coffee because I have my coffee machine since I received a dirty and used machine. Thank you
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are glad to see that our Coffee Specialists were able to have a replacement machine sent to you. If you have any questions or concerns regarding the Vertuo Next machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA