Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
A downgrade from my last Nesresso machine
on January 13, 2026
Posted by: anitaree
from Austin, TX
I received this as a gift after having a Nespresso VertuoPlus Deluxe Machine By De'Longhi for almost 4 years. I LOVED that machine and still have it, thankfully, because this new one is inferior in several ways. The new one is loud and makes unpleasant grinding type noises when brewing, especially near the end of the brew cycle. It also has a smaller water resevoir, a smaller capsule capture bin, and the pods do not slide into the bin when I open the machine 99% of the time. The two stars is for making good coffee and espresso. I love the aerocinno milk frother too but don't use it very often.
I honestly don't think I will keep using this which is a shame and I can't return it because it was a gift with no gift receipt. :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, January 15, 2026
Thank you for your honest review, Anitaree. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on March 11, 2026
Posted by: Andrea1208
from Basking Ridge. NJ
[This review was collected as part of a promotion.] I live the coffee this machine makes! It’s slim design fits on my coffee bar perfectly
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee machine
on April 12, 2026
Posted by: Loauy
from New Jersey
[This review was collected as part of a promotion.] Very good useful coffee maker.
I stopped buying coffee since I got this machine
I stopped buying coffee since I got this machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t work
on August 31, 2021
Posted by: Anonymous
from New jersey
I buy this machine few month ago and doesn’t work show me only orange light I cleaned but I had a few week. With the same issues
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, August 31, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465, where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not Worth The Money
on September 7, 2021
Posted by: sjuu
from New York
This nespresso machine was a gift to me for my birthday and I was super psyched to make good use of it because I'm such a coffee drinker. The machine was great at first until I ran into the first issue. Water kept leaking out of the water capsule and to this day, I'm still unable to figure out why. I made sure the water capsule was securely in its place but water would still leak out. There was one time when my kitchen counter and floor was flooded with water because of the leakage. Extremely frustrating to deal with first in the morning when you just want to enjoy a nice cup of coffee. Second and most frustrating thing of all is that there were multiple times when the machine wouldn't brew the coffee. I've gone on Nespresso's troubleshooting page for my machine and followed the steps to clean and reset machine to factory mode but nothing would fix the issue. The only thing I noticed was in order to fix the issue was to not use the machine for a while. I've reached out to nespresso several times but the ball was dropped and no real solution was offered to me. Now, I'm stuck with the same issues since Friday where the machine wouldn't brew. I would not recommend this machine since there are so many defects to it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on September 12, 2021
Posted by: Upset
from NYC
Not a very well designed machine. This thing started leaking and would not take the commands to clean it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 13, 2021
Thank you for your review. We recommend checking the water tank is securely positioned before brewing again. If this does not resolve the issue, please visit the Vertuo Next section on Nespresso.com/help for more troubleshooting information, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not reliable at all!
on November 8, 2021
Posted by: kila
from Fountain Valley, CA
I bought the first one, which was only worked for 2 months. Replaced the second one, which was still not good, stopped working after 2 months, wasted so many capsules. Replaced it again with Evoluo, which gave me the leaking water tank, not even work at all. Very disappointed!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 9, 2021
Thank you for your review, Sheila. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Evoluo comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Pretty....Loud
on December 3, 2021
Posted by: Soundmound
from Washington State
Bought this machine to replace the original Vertuo we purchased as a refurbished unit several years ago. While this Teal and Rose Gold machine is exceptionally attractive to look at it has some glaring flaws. 1. It is way louder than the original, at an obnoxious level. Do not expect the wife to sleep through your first cup. 2. The water tank is a pain to deal with. If you have it under a cabinet and you don't pull it out and check it before you brew there's a high likelihood you can accidentally brew a half cup, Super annoying, but hey it's 5.5 inches wide so yeah.... 3. Crema is different than the original. The bubbles created are much larger in size than the original machine. 4. It's always wet inside. The cup receptacle retains water, when you open the lid there's leak down into the spent cup well. Seems kind of flawed in it's design that way. 5. Locking the lid is now a two handed operation. The original machine we could do the whole thing one handed, heck with a couple fingers if you have the grip strength, not so on the Next. So, buyer beware, newer is not always better. Buy an original and you'll probably have it a decade with proper maintenance.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, David. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We certainly want each in-cup moment to be special and exactly to your liking. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issues you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA