Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,520 Reviews)
Rating breakdown 3,520 reviews
5 Stars
2,763
4 Stars
416
3 Stars
109
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,691 out of
1,937)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
Not a good fit for me
on November 22, 2024
Posted by: Reim
from Woodland, CA
I bought this machine a week ago and I’m ready to return it
The locking mechanism is hard to turn and anyone with arthritis in their hands. It hurts. Hate this new system. Coffee still tastes good but not worth the trouble
The locking mechanism is hard to turn and anyone with arthritis in their hands. It hurts. Hate this new system. Coffee still tastes good but not worth the trouble
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 23, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Thank you for taking the time to share your experience with us, so we may improve upon our products. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562—1465. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
broke after a year and a half
on December 3, 2024
Posted by: mcl
from co
this was a great machine for a year and a half. Then one day I just couldn't close the lid. It was always kind of hard to close so I would say if yours does that get it warrantied before it breaks. I guess this is how Nespresso makes so much money lol, expensive coffee and machines that break so you have to buy a new one
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 4, 2024
Thank you for your honest review. We certainly understand your frustration, and hope you know that we're here to help. With proper care and maintenance, our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer replacement, repair, and lifetime troubleshooting service. If you'd like to arrange an escalated call for next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay away from this machine and pick an original
on February 10, 2025
Posted by: nespressofan
from New Jersey
I bought this one for the office after having the original coffee machines from Nespresso. I have the original machine at home and love the coffee. This one, keeps erroring out almost everytime I put in a pod. I have to keep unplugging the machine and then trying again until it works.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, February 11, 2025
Thank you for your review and honest feedback, Israel. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration this has caused. Your Nespresso Machine comes with a lifetime of troubleshooting and a one-year warranty. We want to assure you that we are committed to complete customer satisfaction. We have documented your experience to your account for review. Please contact us at 1-800-562-1465, so we may address your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
It will stop working after a year
on August 10, 2025
Posted by: Marie1
I have had my machine going on 3 years and it is very inconsistent. I loved it at first but over the past few years, it will not pull water through the machine even after attempts at cleaning and resetting the machine. Given the price, I would expect it to last more than 3 years. Save your money and find a more reliable machine.
Response from Nespresso USABy Kendall, Customer Service, August 11, 2025
Thank you for your review, Marie. We are sorry to learn of your disappointment with our Vertuo Next machine, and we're here to help. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program and available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don’t get tgis model waste
on September 14, 2025
Posted by: Kim
from Lake forest
Meh, just over a year old and it’s extremely loud and is leaking internally all over the counter. All guides say pretty much good luck, we would have to open the machine and have a tech fix. Waste
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 15, 2025
Thank you for your review, Kim. We're sorry to learn your Vertuo Next machine is leaking. All Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We are available 24 hours a day and 7 days a week for your convenience. We'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome coffee machine!
on December 21, 2025
Posted by: Motown
from Lincoln, California
[This review was collected as part of a promotion.] I bought this machine earlier this month and have enjoyed it immensely. I especially like the feature of being able to adjust the output volume for various Nespresso capsules.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on March 1, 2026
Posted by: Chrism
from St Paul, MN
[This review was collected as part of a promotion.] Love the product. Superior taste vs the keurig I had been using.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great for a while
on June 27, 2023
Posted by: lauren88
from midland, tx
I had this a little over a year and can't get it out of descaling mode. It went through about 12 tanks of water and kept going. The first one I had started leaking after about a year as well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, June 28, 2023
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA